Convoso contact center Overview

Convoso's outbound call center software enhances contact rates and boosts revenue through advanced dialer technology. Businesses using Convoso experience increased efficiency in reaching potential customers, minimizing spam calls while maximizing sales connections. The software integrates seamlessly across platforms, reducing silos and improving data flow. Users benefit from AI-driven insights that navigate compliance with state calling restrictions, ensuring legal adherence. This tool is ideal for sales teams aiming to expand customer engagement and improve conversion rates. Real-world applications show teams achieving higher call productivity and sales outcomes.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Convoso contact center.

Other use cases:

  • Contact List Management
  • Digital Marketing
  • Drip Marketing
  • Conversion Management
  • Lead Management
  • Sales Call Management
  • Sending & Publishing Communications
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Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Convoso contact center.

Other priorities:

  • Improve Efficiency
  • Enhance Customer Relationships
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Convoso contact center Use-Cases and Business Priorities: Customer Satisfaction Data

Convoso contact center works with different mediums / channels such as Phone Calls. E-Mail. Games etc.

Convoso contact center's features include Dashboard, Recording, Gamification, etc. and Convoso contact center support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Convoso contact center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...What I like the most about the convoso is its very easy to used , we were not having any problems in contacting our clients since it is reliable and options were given and can easily to be found...." Peer review by Anonymous Reviewer, Hospital & Health Care

Convoso contact center, Squaretalk Predictive dialer, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Convoso is a leading CCaaS provider offering top-tier customer support. Demos can be scheduled to learn more about their call and contact center software.

Popular Business Setting

for Convoso contact center

Top Industries

  • Insurance
  • Financial Services
  • Real Estate

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Convoso contact center is popular in Insurance, Financial Services, and Real Estate and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Convoso contact center Use Cases

Why is Convoso contact center the best choice for Helpdesk Management?

What Are the key features of Convoso contact center for Workflow Management?

How can Convoso contact center enhance your Engaging And Following Up process?

How efficiently Does Convoso contact center manage your Contact List Management?

How does Convoso contact center facilitate Digital Marketing?

21+ more Business Use Cases

16 buyers and buying teams have used Cuspera to assess how well Convoso contact center solved their Contact Center Software needs. Cuspera uses 441 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Video

Contact Center Software: Accelerate Sales & Lead Generation Growth | Convoso

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Peers used Convoso contact center for helpdesk management and workflow management

Convoso contact center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.73/5 ★

Read Reviews (11)
Custom Reports

3.92/5 ★

Read Reviews (53)
Analytics

3.57/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.73/5 ★

Read Reviews (11)
Custom Reports

3.92/5 ★

Read Reviews (53)
Analytics

3.57/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Convoso contact center

Overall Risk Meter

Low Medium High

Top Failure Risks for Convoso contact center

Convoso, Inc. News

Awards

Aragon Research Globe Identifies Convoso as a Specialist for AI Agent Platforms in the Intelligent Contact - EIN News

Aragon Research Globe recognizes Convoso as a specialist in AI agent platforms for intelligent contact centers.

Product

Convoso Launches Reassigned Numbers Database Lookup, a ...

Convoso has launched a Reassigned Numbers Database Lookup tool to enhance TCPA compliance and improve sales team efficiency. The platform includes features like multimode dialing, campaign management, and AI automation to boost contact rates and sales performance.

Convoso, Inc. Profile

Company Name

Convoso, Inc.

Company Website

https://www.convoso.com/

HQ Location

5955 De Soto Avenue, Ste 210, Woodland Hills, CA 91367

Employees

11-50

Social

Financials

PRIVATE