Convoso contact center Overview

Convoso's outbound call center software enhances contact rates and boosts revenue through advanced dialer technology. Businesses using Convoso experience increased efficiency in reaching potential customers, minimizing spam calls while maximizing sales connections. The software integrates seamlessly across platforms, reducing silos and improving data flow. Users benefit from AI-driven insights that navigate compliance with state calling restrictions, ensuring legal adherence. This tool is ideal for sales teams aiming to expand customer engagement and improve conversion rates. Real-world applications show teams achieving higher call productivity and sales outcomes.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Engaging And Following Up, as the business use cases that they have been most satisfied with while using Convoso contact center.

Other use cases:

  • Contact List Management
  • Digital Marketing
  • Drip Marketing
  • Conversion Management
  • Lead Management
  • Sales Call Management
  • Sending & Publishing Communications
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Business Priorities

Improve ROI and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Convoso contact center.

Other priorities:

  • Improve Efficiency
  • Enhance Customer Relationships
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Convoso contact center Use-Cases and Business Priorities: Customer Satisfaction Data

Convoso contact center works with different mediums / channels such as Phone Calls. E-Mail. Games etc.

Convoso contact center's features include Dashboard, Recording, Gamification, etc. and Convoso contact center support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Convoso contact center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification ( game-like mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc...." Peer review

Convoso contact center, Squaretalk Predictive dialer, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Convoso is a leading CCaaS provider offering top-tier customer support. Demos can be scheduled to learn more about their call and contact center software.

Popular Business Setting

for Convoso contact center

Top Industries

  • Insurance
  • Financial Services
  • Real Estate

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Convoso contact center is popular in Insurance, Financial Services, and Real Estate and is widely used by Small Business, Mid Market, and Enterprise.

Convoso contact center Customer wins, Customer success stories, Case studies

How efficiently Does Convoso contact center manage your Helpdesk Management?

What solutions does Convoso contact center provide for Workflow Management?

What Are the key features of Convoso contact center for Engaging And Following Up?

How can Convoso contact center optimize your Contact List Management Workflow?

How does Convoso contact center facilitate Digital Marketing?

16 buyers and buying teams have used Cuspera to assess how well Convoso contact center solved their Contact Center Software needs. Cuspera uses 441 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Allied Health Agency - Insurance

Convoso helped Allied Health Agency boost sales by 50% with its omnichannel call center platform. The agency faced slow lead response and outdated tools. Convoso improved speed-to-lead to 0.007 secon...ds and increased sales closed within 10 dials from 50% to 80%. Conversion rates rose from 6% to 9%. Compliance tools automated DNC checks and reduced risk. Allied Health now closes more sales and stays compliant with industry rules.

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Medigap Life - Insurance

Convoso helped Medigap Life solve costly dialer downtime, spam labeling, and voicemail issues. Medigap Life used Convoso’s predictive dialer, caller ID reputation management, and voicemail detection.... The company saw a 300% revenue growth in one year. Contact rates increased by 60-80%. The number of DIDs labeled as spam dropped by 60%. Voicemail leaks fell by 40%. Medigap Life now runs a more reliable and efficient sales contact center.

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Digital Market Media - Marketing And Advertising - Medium

Convoso helped Digital Market Media boost their remote call center contact rate from 7% to 20-30%. The company doubled its agents from 15 to 30 in two months. Lead to transfer rate rose from 2% to 8%..., driving higher ROI. Real-time reporting and advanced dialer features improved agent productivity. Automated management reports saved an hour daily for the team.

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Resource Marketing Corp (RMC) - Marketing And Advertising - Medium

Convoso helped Resource Marketing Corp (RMC) boost contact center conversions by 75%. RMC automated workflows and streamlined lead data, cutting over-dialing and reducing time to reach leads by 30%. ...Agents saw 30-50% more conversions, and live transfers from voice broadcasts grew by 10%. RMC gained back 1-1.5 hours daily in manager efficiency. Convoso's outbound dialer software and automation features drove these improvements.

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448 Recruitment - Health, Wellness And Fitness

Convoso helped 448 Recruitment improve blood donor outreach. The team struggled with dialers that would not integrate with their custom CRM. Convoso provided seamless integration, making work easier ...for agents. The answering machine detection feature doubled donor talk time and appointments set per hour. Agents no longer wasted time on voicemails or multiple software systems. The result was reduced agent burnout and more lives saved.

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Dynamic Insurance Services - Insurance

Convoso helped Dynamic Insurance Services boost revenue by about 30%. The insurance call center used Convoso's dialer software to increase contact rates and improve call quality. The platform enabled... agents to have more conversations and reduce idle time. Convoso's features supported better sales performance for insurance agents. The solution delivered measurable business growth for the customer.

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Contact Center Software: Accelerate Sales & Lead Generation Growth | Convoso

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Peers used Convoso contact center for helpdesk management and workflow management

Convoso contact center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.73/5 ★

Read Reviews (11)
Custom Reports

3.92/5 ★

Read Reviews (53)
Analytics

3.57/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.73/5 ★

Read Reviews (11)
Custom Reports

3.92/5 ★

Read Reviews (53)
Analytics

3.57/5 ★

Read Reviews (7)

Software Failure Risk Guidance

?

for Convoso contact center

Overall Risk Meter

Low Medium High

Top Failure Risks for Convoso contact center

Convoso, Inc. News

Partnership

PossibleNOW and Convoso Announce Strategic Partnership ...

Convoso and PossibleNOW have formed a strategic partnership to enhance AI-powered outbound contact center performance with compliance governance. This collaboration integrates Convoso's advanced dialing and workflow automation with PossibleNOW's DNC management, aiming to scale outreach while minimizing regulatory risks. The partnership targets industries like insurance and financial services, emphasizing the importance of compliance in outbound strategies.

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Awards

Convoso Named a Specialist in the 2026 Aragon Research GlobeTM for ...

Convoso has been recognized as a Specialist in the 2026 Aragon Research GlobeTM for Agent Platforms in the Intelligent Contact Center, highlighting its AI-driven outbound-first platform. This recognition underscores Convoso's focus on integrating dialing performance, automation, intelligence, and compliance to support high-volume outreach and compliance-sensitive outbound programs.

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Awards

Convoso Named a Specialist in the 2026 Aragon Research Globe for Agent Platforms in the Intelligent Contact

Convoso has been recognized as a Specialist in the 2026 Aragon Research Globe for Agent Platforms in the Intelligent Contact Center. This recognition highlights Convoso's focus on an outbound-first platform integrating dialing performance, automation, intelligence, and compliance. The platform supports high-volume outreach and compliance-sensitive outbound programs, integrating with CRM and performance marketing platforms.

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Partnership

Convoso and Global Telecom Solutions Forge Partnership to Expand Outbound Contact Center Solutions for Revenue Teams

Convoso has formed a strategic partnership with Global Telecom Solutions (GTS) to enhance outbound contact center solutions for revenue teams. This collaboration will integrate Convoso's AI-driven outbound dialing platform with GTS's technology distribution network, offering speed, scale, and compliance to GTS's partners and clients. The partnership aims to empower revenue teams by improving lead contact rates and ensuring compliance.

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Convoso, Inc. Profile

Company Name

Convoso, Inc.

Company Website

https://www.convoso.com/

HQ Location

5955 De Soto Avenue, Ste 210, Woodland Hills, CA 91367

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE