Craftware Overview

Craftware, a trusted Salesforce Partner since 2014, addresses the complexities of sales, marketing, and customer service departments through innovative Salesforce implementations. The company's solutions are tailored to streamline operations and foster business growth by leveraging IT expertise across various specializations. Craftware provides businesses with the tools to navigate the entire sales process effectively, from initial contact to cultivating loyal customers, particularly in the retail and commerce sectors. As a Salesforce partner, Craftware ensures seamless integration and automation, enhancing the customer journey and operational efficiency. This approach not only supports scaling efforts but also aligns with industry trends towards increased automation and personalized customer interactions, addressing prevalent challenges faced by businesses today.

Use Cases

Customers recommend Contact List Management, Customer Feedback Management, Order Management, as the business use cases that they have been most satisfied with while using Craftware.

Other use cases:

  • Contract Management
  • Campaign Management
  • Rating And Review Management
  • Knowledge Management
  • Personalized Marketing
  • Business Development
  • Opportunity Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Craftware.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

Craftware Use-Cases and Business Priorities: Customer Satisfaction Data

Craftware works with different mediums / channels such as E-Mail. Phone Calls. Offline etc.

Craftware's features include Personalization. and Craftware support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Craftware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The commitment of Craftware employees and impeccable contact with customers have a positive impact on the brand s position on the market...." Peer review by Aleksandra Wilk, Key Account Director, PGF Urtica

Peer review evidence (same sources as the product rating summary)

"...Employee involvement in Craftware and impeccable customer contact which influence positively position the brand in the market. ..." Platynowy Partner Salesforce
"...Implemented a tool for customer satisfaction survey in. See case study. ..." Platynowy Partner Salesforce
"...can r wnie USE cookies to improve your experience, to protect and store cheap login data in order management session, for the purpose of the statistics and to improve functionality and provide personalized content websites compatible with your interests...." Platynowy Partner Salesforce

Craftware, belong to a category of solutions that help Print Software and Services. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Craftware, a Salesforce Partner in Poland since 2014, implements Salesforce solutions for sales, marketing, and customer service. IT specialists in every field are provided.

Craftware Customer wins, Customer success stories, Case studies

How does Craftware facilitate Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Craftware solved their Print Software and Services needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Print Software and Services needs.

znany producent wysokiej jakości karmy i innowacyjnych rozwiązań żywieniowych dla zwierząt domowych - Consumer Goods - consumer goods

Salesforce CRM with LWC and Genesys CTI helped a leading pet food producer. The company struggled with manual sales processes and lost customer call data. Craftware integrated Salesforce with Genesys... CTI using custom LWC components. This let the sales team log calls, automate tasks, and see customer info in real time. The solution improved sales process speed and reduced errors.

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jedna z globalnych firm farmaceutycznych - Pharmaceuticals - pharmaceuticals

Craftware used Salesforce Service Cloud to deliver Managed Service for a global pharmaceutical company. The company needed to support 5,500 users in 90 countries and meet strict legal and business ne...eds. Craftware provided 8x5 support, system customization, and compliance with GDPR. The solution reduced incidents by 40% and improved system uptime. The system now helps medical and sales reps manage daily tasks and communication with doctors.

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Globalna firma produkcyjna - Manufacturing - Manufacturing

UiPath Test Suite helped a global manufacturing company cut downtime and boost quality control. The company faced frequent terminal outages and overloaded QA teams. Craftware led a 3-day discovery, t...hen automated testing with UiPath RPA. Automated tests reduced service tickets and improved system reliability. The internal team gained skills to maintain and expand automation, ensuring lasting ROI.

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AZA Group - Apparel & Fashion - apparel & fashion

Salesforce Service Cloud helped AZA Group manage customer service for four online stores. Before, consultants used email and files, which made tracking and sharing customer requests hard. The new sys...tem lets staff handle questions from web forms, email, and chat in one place. It stores all customer history in a 360-degree view. Consultants answer faster and managers can track service quality. Integration with the warehouse system makes order edits easy.

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Międzynarodowa firma produkcyjna w trakcie integracji po przeprowadzeniu połączenia - Manufacturing - Manufacturing

UiPath helped a global manufacturing company automate legacy reporting. The client faced slow manual work after a merger, with limited funds for upgrades. Craftware used UiPath to automate daily repo...rts and added AI tools for SAP migration and test case creation. This cut manual work, gave instant ROI, and set up future digital transformation. The solution is scalable for ERP data integration across many systems.

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Pluxee - Consumer Services - consumer services

Salesforce Service Cloud helped Pluxee lower costs and improve customer service. Pluxee faced high operating costs and slow response times. The company used Salesforce Service Cloud and Genesys Cloud... CTI to automate and standardize support processes. This reduced the number of open cases in the queue by 80%. Pluxee also cut manual work, improved customer satisfaction, and made service management easier.

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Craftware - people first

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Peers used Craftware for contact list management and customer feedback management

Craftware Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (33)
Analytics

4.33/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (33)
Analytics

4.33/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for Craftware

Top Failure Risks for Craftware

Craftware Profile

Company Name

Craftware

Company Website

https://craftware.pl/

HQ Location

ul. Karwi?ska 21, Warsaw, mazowieckie 02-639, PL

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