Home Print Software and Services Craftware

Craftware: Use Cases, Capabilities & Competitors

4.25 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(185)

Craftware - Solutions that develop your business..

App Partner

Craftware Overview

Craftware, a trusted Salesforce Partner since 2014, addresses the complexities of sales, marketing, and customer service departments through innovative Salesforce implementations. The company's solutions are tailored to streamline operations and foster business growth by leveraging IT expertise across various specializations. Craftware provides businesses with the tools to navigate the entire sales process effectively, from initial contact to cultivating loyal customers, particularly in the retail and commerce sectors. As a Salesforce partner, Craftware ensures seamless integration and automation, enhancing the customer journey and operational efficiency. This approach not only supports scaling efforts but also aligns with industry trends towards increased automation and personalized customer interactions, addressing prevalent challenges faced by businesses today.

Use Cases

Customers recommend Contact List Management, Customer Feedback Management, Order Management, as the business use cases that they have been most satisfied with while using Craftware.

Other use cases:

Contract Management
Campaign Management
Rating And Review Management
Knowledge Management
Personalized Marketing
Business Development
Opportunity Management

See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Craftware.

Other priorities:

Acquire Customers

See all business priorities See less business priorities

Craftware Use-Cases and Business Priorities: Customer Satisfaction Data

Craftware works with different mediums / channels such as E-Mail. Phone Calls. Offline etc.

Craftware's features include Personalization. and Craftware support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Craftware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Although the basis of our agreement was the provision of qualified specialists, I would call the service provided by Craftware a partnership not body leasing...." Peer review by Kamil Werłaty, Salesforce Technical Lead, IPF Digital

Peer review evidence (same sources as the product rating summary)

"...The commitment of Craftware employees and impeccable contact with customers have a positive impact on the brand s position on the market...." Peer review by Aleksandra Wilk, Key Account Director, PGF Urtica

"...Implemented a tool for customer satisfaction survey in. See case study. ..." Platynowy Partner Salesforce

"...can r wnie USE cookies to improve your experience, to protect and store cheap login data in order management session, for the purpose of the statistics and to improve functionality and provide personalized content websites compatible with your interests...." Stworzenie aplikacji Salesforce dla eRecruiter

Craftware, belong to a category of solutions that help Print Software and Services. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Craftware, a Salesforce Partner in Poland since 2014, implements Salesforce solutions for sales, marketing, and customer service. IT specialists in every field are provided.

Craftware Customer wins, Customer success stories, Case studies

What makes Craftware ideal for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Craftware solved their Print Software and Services needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Print Software and Services needs.

Uniwersytet SWPS - Education - Large

Warsaw, Poland

Craftware built an AI-powered student service agent for Uniwersytet SWPS using Salesforce. The main challenge was handling a growing number of student inquiries with limited staff time. Most question...s were repetitive and answers were scattered, causing delays and inconsistent responses. Craftware audited and organized the university's knowledge base, then implemented a solution using Salesforce tools and minimal custom code. The new agent drafts answers in seconds, letting staff review and send them. This saves time, ensures consistent replies, and lets staff focus on complex cases.

Firma z sektora produkcyjnego, specjalizująca się w projektowaniu zaawansowanych systemów sterowania oraz komponentów elektronicznych dla AGD, motoryzacji i systemów grzewczych - Manufacturing

Salesforce Sales Cloud automated reporting and order management for a manufacturing company. Manual data processing was replaced by eight automations, cutting time and errors. A single project report... tool improved real-time analysis and decision-making. No custom code lowered IT costs and made the system flexible. The company can now scale operations and process multi-currency orders faster.

Globalny lider w branży produktów ochrony zdrowia - Health, Wellness And Fitness - Very Large

Databricks AI/ML integration helped a global health products leader use GenAI to unlock knowledge from huge text databases. The company faced challenges with integrating AI, handling big data, and me...eting strict validation rules. Craftware built a scalable data platform using Databricks, Azure OpenAI, and cloud infrastructure. Now, the R&D team can quickly find answers using a chatbot, boosting productivity. The client can launch new AI solutions faster and measure ROI with better cost control.

Globalny lider w branży produktów zdrowotnych dla konsumentów - Consumer Goods - Very Large

Databricks helped a global leader in consumer health products unify data from many sources into a central data lake. The company faced challenges with fragmented, low-quality data and outdated system...s. The solution used AI for data cataloging and enabled natural language search in large document sets. The new platform improved data access, reduced processing costs, and boosted team productivity.

Globalna firma produkcyjna - Manufacturing - Very Large

UiPath Test Suite helped a global manufacturing company cut downtime and boost quality control. The company faced frequent terminal outages and overloaded QA teams. Craftware led a 3-day discovery, t...hen automated testing with UiPath RPA. Automated tests reduced service tickets and improved system reliability. The internal team gained skills to maintain and expand automation, ensuring lasting ROI.

Międzynarodowa firma produkcyjna w trakcie integracji po przeprowadzeniu połączenia - Manufacturing - Very Large

UiPath helped a global manufacturing company automate legacy reporting. The client faced slow manual work after a merger, with limited funds for upgrades. Craftware used UiPath to automate daily repo...rts and added AI tools for SAP migration and test case creation. This cut manual work, gave instant ROI, and set up future digital transformation. The solution is scalable for ERP data integration across many systems.

Craftware - people first

Peers used Craftware for contact list management and customer feedback management

Craftware Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.61/5 ★ Read Reviews (33)
Analytics	4.33/5 ★ Read Reviews (11)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.61/5 ★ Read Reviews (33)
Analytics	4.33/5 ★ Read Reviews (11)

Software Failure Risk Guidance

for Craftware

Top Failure Risks for Craftware

Craftware Profile

Company Name

Craftware

Company Website

https://craftware.pl/

HQ Location

ul. Karwi?ska 21, Warsaw, mazowieckie 02-639, PL

Social