Craftware Overview

Craftware, a trusted Salesforce Partner since 2014, addresses the complexities of sales, marketing, and customer service departments through innovative Salesforce implementations. The company's solutions are tailored to streamline operations and foster business growth by leveraging IT expertise across various specializations. Craftware provides businesses with the tools to navigate the entire sales process effectively, from initial contact to cultivating loyal customers, particularly in the retail and commerce sectors. As a Salesforce partner, Craftware ensures seamless integration and automation, enhancing the customer journey and operational efficiency. This approach not only supports scaling efforts but also aligns with industry trends towards increased automation and personalized customer interactions, addressing prevalent challenges faced by businesses today.

Use Cases

Customers recommend Contact List Management, Customer Feedback Management, Order Management, as the business use cases that they have been most satisfied with while using Craftware.

Other use cases:

  • Contract Management
  • Campaign Management
  • Rating And Review Management
  • Knowledge Management
  • Personalized Marketing
  • Business Development
  • Opportunity Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Craftware.

Other priorities:

  • Acquire Customers
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Craftware Use-Cases and Business Priorities: Customer Satisfaction Data

Craftware works with different mediums / channels such as E-Mail. Phone Calls. Offline etc.

Craftware's features include Personalization. and Craftware support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Craftware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Although the basis of our agreement was the provision of qualified specialists, I would call the service provided by Craftware a partnership not body leasing...." Peer review by Kamil Werłaty, Salesforce Technical Lead, IPF Digital

Craftware, belong to a category of solutions that help Print Software and Services. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Craftware, a Salesforce Partner in Poland since 2014, implements Salesforce solutions for sales, marketing, and customer service. IT specialists in every field are provided.

Comprehensive Insights on Craftware Use Cases

What makes Craftware ideal for Contact List Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Craftware solved their Print Software and Services needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Print Software and Services needs.

Case Studies

Consumer Services

CASE STUDY Pluxee

Salesforce Service Cloud helped Pluxee lower costs and improve customer service. Pluxee faced high operating costs and slow response times. The company used Salesforce Service Cloud and Genesys Cloud... CTI to automate and standardize support processes. This reduced the number of open cases in the queue by 80%. Pluxee also cut manual work, improved customer satisfaction, and made service management easier.

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Manufacturing

CASE STUDY Globalna firma produkcyjna

UiPath Test Suite helped a global manufacturing company improve quality control. The company faced frequent terminal downtime and overloaded QA teams. Craftware led workshops and moved the company fr...om manual to automated testing. UiPath Test Suite made testing easier and scalable. The company saw fewer service tickets, better uptime, and skilled internal teams after training. The new system supports long-term quality and efficiency.

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Hospital & Health Care

CASE STUDY Międzynarodowa organizacja z sektora ochrony zdrowia

Craftware used Databricks and Microsoft Azure to help a global health care organization improve its data product. The client needed better data integration, scalable analytics, and advanced AI featur...es. Craftware built flexible data pipelines and used cloud infrastructure for easy access to AI and machine learning tools. The solution gave the client a scalable, cost-optimized cloud data platform, access to advanced AI/ML components, and high automation with API-first and DevOps practices.

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Financial Services

CASE STUDY Wiodąca międzynarodowa firma świadcząca usługi finansowe

UiPath helped a leading international financial services company move from their old RPA tool to UiPath. The old tool lacked key features and did not lower costs. Craftware managed a smooth migration... to UiPath, finishing ahead of schedule. This saved the client thousands of dollars by avoiding double licensing costs. The new solution supports future automation and is expected to double ROI in the first year.

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Manufacturing

CASE STUDY globalna firma tytoniowa

Craftware used Salesforce to support maintenance and development for a global tobacco company. The project focused on keeping Salesforce running smoothly and making improvements. The company needed o...ngoing help to manage and grow their Salesforce system. Craftware provided support and development services. This helped the company use Salesforce better for their business needs.

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Health, Wellness and Fitness

CASE STUDY Globalny lider w branży produktów ochrony zdrowia

Databricks and Azure OpenAI helped a global health products leader use AI and GenAI. The company wanted to unlock knowledge from huge text databases and improve research. They faced challenges with b...ig data, integration, and strict regulations. Craftware built a scalable data platform using Databricks and cloud tools. The team can now ask questions in natural language and get fast answers. This improved productivity and made new AI projects possible. The company can now release new software versions often and control cloud costs for better ROI.

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Video

Craftware - people first

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Peers used Craftware for contact list management and customer feedback management

Craftware Features

  • Low
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  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (33)
Analytics

4.33/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.61/5 ★

Read Reviews (33)
Analytics

4.33/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for Craftware

Top Failure Risks for Craftware

Craftware Profile

Company Name

Craftware

Company Website

https://craftware.pl/

HQ Location

ul. Karwi?ska 21, Warsaw, mazowieckie 02-639, PL

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