Craftware Overview

Craftware, a trusted Salesforce Partner since 2014, addresses the complexities of sales, marketing, and customer service departments through innovative Salesforce implementations. The company's solutions are tailored to streamline operations and foster business growth by leveraging IT expertise across various specializations. Craftware provides businesses with the tools to navigate the entire sales process effectively, from initial contact to cultivating loyal customers, particularly in the retail and commerce sectors. As a Salesforce partner, Craftware ensures seamless integration and automation, enhancing the customer journey and operational efficiency. This approach not only supports scaling efforts but also aligns with industry trends towards increased automation and personalized customer interactions, addressing prevalent challenges faced by businesses today.

Use Cases

Customers recommend Contact List Management, Customer Feedback Management, Order Management, as the business use cases that they have been most satisfied with while using Craftware.

Other use cases:

  • Contract Management
  • Campaign Management
  • Rating And Review Management
  • Knowledge Management
  • Personalized Marketing
  • Business Development
  • Opportunity Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Craftware.

Other priorities:

  • Acquire Customers
See all business priorities See less business priorities

Craftware Use-Cases and Business Priorities: Customer Satisfaction Data

Craftware works with different mediums / channels such as E-Mail. Phone Calls. Offline etc.

Craftware's features include Personalization. and Craftware support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Craftware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The commitment of Craftware employees and impeccable contact with customers have a positive impact on the brand s position on the market...." Peer review by Aleksandra Wilk, Key Account Director, PGF Urtica

Peer review evidence (same sources as the product rating summary)

"...Employee involvement in Craftware and impeccable customer contact which influence positively position the brand in the market. ..." Platynowy Partner Salesforce
"...Implemented a tool for customer satisfaction survey in. See case study. ..." Platynowy Partner Salesforce
"...can r wnie USE cookies to improve your experience, to protect and store cheap login data in order management session, for the purpose of the statistics and to improve functionality and provide personalized content websites compatible with your interests...." Platynowy Partner Salesforce

Craftware, belong to a category of solutions that help Print Software and Services. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Craftware, a Salesforce Partner in Poland since 2014, implements Salesforce solutions for sales, marketing, and customer service. IT specialists in every field are provided.

Craftware Customer wins, Customer success stories, Case studies

How does Craftware facilitate Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Craftware solved their Print Software and Services needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Print Software and Services needs.

Globalna firma produkcyjna - Manufacturing - Very Large

UiPath Test Suite helped a global manufacturing company cut downtime and boost quality control. The company faced frequent terminal outages and overloaded QA teams. Craftware led a 3-day discovery, t...hen automated testing with UiPath RPA. Automated tests reduced service tickets and improved system reliability. The internal team gained skills to maintain and expand automation, ensuring lasting ROI.

Globalny lider w branży produktów zdrowotnych dla konsumentów - Consumer Goods - Very Large

Databricks helped a global leader in consumer health products unify data from many sources into a central data lake. The company faced challenges with fragmented, low-quality data and outdated system...s. The solution used AI for data cataloging and enabled natural language search in large document sets. The new platform improved data access, reduced processing costs, and boosted team productivity.

Wiodąca międzynarodowa firma świadcząca usługi finansowe - Financial Services - Very Large

UiPath helped a leading international financial services firm migrate from their old RPA tool. The old tool lacked key features like audit trails and machine learning. Craftware used UiPath to delive...r a smooth migration and set up a culture of automation. The project finished ahead of schedule, saving the client thousands by avoiding double licensing costs. The automation program is expected to deliver a 2x ROI in the first year, including migration costs.

Firma z sektora produkcyjnego, specjalizująca się w projektowaniu zaawansowanych systemów sterowania oraz komponentów elektronicznych dla AGD, motoryzacji i systemów grzewczych - Manufacturing

Salesforce Sales Cloud automated reporting and order management for a manufacturing company. Manual data processing was replaced by eight automations, cutting time and errors. A single project report... tool improved real-time analysis and decision-making. No custom code lowered IT costs and made the system flexible. The company can now scale operations and process multi-currency orders faster.

A global fintech company (e-commerce, online payments) - Financial Services - Large

UiPath and Salesforce Service Cloud helped a global fintech leader automate SMB client onboarding. The RPA robot now processes 150 cases monthly, cutting case time from up to 5 minutes to just 95 sec...onds. The automation saves 80 hours per month and lets eight staff handle nineteen processes instead of one. In three months, the robot processed over 600 cases with only two errors. This RPA project improved efficiency and scalability for online payment onboarding.

Fundacja DOM – Dbamy o Młodych - Non Profit Organization Management - Small

Salesforce Nonprofit Cloud helped Fundacja DOM – Dbamy o Młodych move from Excel and paper forms to a single CRM system. The foundation now manages donors, volunteers, and beneficiaries in one place.... Automated processes cut manual tasks by several dozen percent. The team spends less time on admin and more on helping people. Public forms send data straight to the system, reducing errors and saving time.

Craftware - people first

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Peers used Craftware for contact list management and customer feedback management

Craftware Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.61/5

Read Reviews (33)
Analytics

4.33/5

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.61/5

Read Reviews (33)
Analytics

4.33/5

Read Reviews (11)

Software Failure Risk Guidance

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for Craftware

Top Failure Risks for Craftware

Craftware Profile

Company Name

Craftware

Company Website

https://craftware.pl/

HQ Location

ul. Karwi?ska 21, Warsaw, mazowieckie 02-639, PL

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