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Craftware: Use-Cases, Insights and Reviews | 2025 Cuspera

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Craftware - Solutions that develop your business..

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Craftware Overview

Craftware, a trusted Salesforce Partner since 2014, addresses the complexities of sales, marketing, and customer service departments through innovative Salesforce implementations. The company's solutions are tailored to streamline operations and foster business growth by leveraging IT expertise across various specializations. Craftware provides businesses with the tools to navigate the entire sales process effectively, from initial contact to cultivating loyal customers, particularly in the retail and commerce sectors. As a Salesforce partner, Craftware ensures seamless integration and automation, enhancing the customer journey and operational efficiency. This approach not only supports scaling efforts but also aligns with industry trends towards increased automation and personalized customer interactions, addressing prevalent challenges faced by businesses today.

Use Cases

Customers recommend Contact List Management, Customer Feedback Management, Order Management, as the business use cases that they have been most satisfied with while using Craftware.

Other use cases:

Contract Management
Campaign Management
Rating And Review Management
Knowledge Management
Personalized Marketing
Business Development
Opportunity Management

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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Craftware.

Other priorities:

Acquire Customers

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Craftware Use-Cases and Business Priorities: Customer Satisfaction Data

Craftware works with different mediums / channels such as E-Mail. Phone Calls. Offline etc.

Craftware's features include Personalization. and Craftware support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Craftware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Although the basis of our agreement was the provision of qualified specialists, I would call the service provided by Craftware a partnership not body leasing...." Peer review by Kamil Werłaty, Salesforce Technical Lead, IPF Digital

Craftware, belong to a category of solutions that help Print Software and Services. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Craftware, a Salesforce Partner in Poland since 2014, implements Salesforce solutions for sales, marketing, and customer service. IT specialists in every field are provided.

Comprehensive Insights on Craftware Use Cases

What makes Craftware ideal for Contact List Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Craftware solved their Print Software and Services needs. Cuspera uses 185 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Print Software and Services needs.

Case Studies

Consumer Services

CASE STUDY Pluxee

Salesforce Service Cloud helped Pluxee lower costs and improve customer service. Pluxee faced high operating costs and slow response times. The company used Salesforce Service Cloud and Genesys Cloud... CTI to automate and standardize support processes. This reduced the number of open cases in the queue by 80%. Pluxee also cut manual work, improved customer satisfaction, and made service management easier.

Financial Services

CASE STUDY Wiodąca międzynarodowa firma świadcząca usługi finansowe

UiPath helped a leading international financial services company move from their old RPA tool to UiPath. The old tool lacked key features and did not lower costs. Craftware managed a smooth migration... to UiPath, finishing ahead of schedule. This saved the client thousands of dollars by avoiding double licensing costs. The new solution supports future automation and is expected to double ROI in the first year.

Manufacturing

CASE STUDY Firma z sektora produkcyjnego, specjalizująca się w projektowaniu zaawansowanych systemów sterowania oraz komponentów elektronicznych dla AGD, motoryzacji i systemów grzewczych

Salesforce Sales Cloud helped a manufacturing company automate reporting and order management. The company faced manual data processing and slow information flow. Craftware implemented automation, re...al-time data integration, and a single project report tool. The solution removed manual work, reduced IT costs, and improved decision-making speed. The company can now scale easily and process orders faster in multiple currencies.

Pharmaceuticals

CASE STUDY Międzynarodowy koncern farmaceutyczny

Salesforce Community Cloud helped a top 10 global pharmaceutical company. The company needed a single system for marketing materials and project tracking. Craftware built a Brand Experience Portal us...ing Salesforce. The solution improved team collaboration, onboarding, and mobile access. The US Sales team quickly switched to the new system. All project goals were met, but no numbers are available yet.

CASE STUDY młoda spółka dynamicznie rozwijająca się w branży Life Sciences, która wydzieliła się ze światowej organizacji

Craftware used Salesforce Sales Cloud to help a fast-growing Life Sciences company after it split from a global organization. The company needed to migrate IT systems and set up user support for over... 3,000 users in many countries. Craftware provided a custom Managed Service with 24/5 support, three support lines, and defined SLAs. Users now have a reliable team and regular support, with satisfaction scores of 4.9 out of 5 from 60-80 users each month. The service is expanding to cover more systems, showing strong trust from the client.

Manufacturing

CASE STUDY Globalna firma produkcyjna

UiPath Test Suite helped a global manufacturing company improve quality control. The company faced frequent terminal downtime and overloaded QA teams. Craftware led workshops and moved the company fr...om manual to automated testing. UiPath Test Suite made testing easier and scalable. The company saw fewer service tickets, better uptime, and skilled internal teams after training. The new system supports long-term quality and efficiency.

Craftware - people first

Peers used Craftware for contact list management and customer feedback management

Craftware Features

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Medium
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FEATURE	RATINGS AND REVIEWS
Custom Reports	4.61/5 ★ Read Reviews (33)
Analytics	4.33/5 ★ Read Reviews (11)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.61/5 ★ Read Reviews (33)
Analytics	4.33/5 ★ Read Reviews (11)

Software Failure Risk Guidance

for Craftware

Top Failure Risks for Craftware

Craftware Profile

Company Name

Craftware

Company Website

https://craftware.pl/

HQ Location

ul. Karwi?ska 21, Warsaw, mazowieckie 02-639, PL

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