Cresta Overview

Cresta's contact center AI software provides real-time insights and agent coaching to enhance sales and service teams' performance. Teams are empowered to unlock their full potential.

Use Cases

Customers recommend Helpdesk Management, Coaching, Content Curation, as the business use cases that they have been most satisfied with while using Cresta.

Other use cases:

  • Forecasting
  • Workflow Management
  • Contacts History
  • Objection Handling
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Cresta.

Other priorities:

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Cresta Use-Cases and Business Priorities: Customer Satisfaction Data

Cresta works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cresta transforms every sales agent into an expert by using AI to learn, organize, and distribute expertise via real-time suggestions and coaching...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Cresta is more focused on using AI suggestions to help human contact center workers make the most of an individual call or chat session and lean on what s worked well for past interactions that were deemed successful. ..." AI startup Cresta launches from stealth with millions from Greylock and a16z
"...Coaching agents is a critical task, but it can be time-consuming, and agents can easily fall back into bad habits...." Experts on Day One
"...Instead of manually curating content for your contact center, Cresta does it automatically based on what works. ..." Experts on Day One

Cresta, belong to a category of solutions that help Sales Enablement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cresta Customer wins, Customer success stories, Case studies

Why is Cresta the best choice for Helpdesk Management?

How efficiently Does Cresta manage your Coaching?

 

New York Mets - Sports - Large

Cresta AI powers New York Mets ticketing

New York, USA

Cresta has partnered with the New York Mets to integrate its AI suite into the team's ticketing and fan-service operations. This deployment aims to streamline ticket sales, seat changes, and fan inqu...iries through AI-driven automation. Cresta's solution includes Conversation Intelligence, AI Agents, and real-time Agent Assist to enhance customer interactions and operational efficiency.

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New York Mets - Sports - Large

Cresta Announces Partnership with New York Mets To Optimize Ticket ...

New York, USA

Cresta has partnered with the New York Mets to enhance ticketing operations and fan service using its AI platform. The Mets will deploy Cresta's AI Agent, Conversation Intelligence, and Agent Assist ...to streamline fan interactions and improve service efficiency.

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TELUS Digital - Technology Services - Very Large

TELUS Digital Joins Cresta to Scale Customer Experience AI

Canada

TELUS Digital has partnered with Cresta to deploy and manage Cresta's CX AI platform for enterprise clients. TELUS Digital will serve as a preferred implementation partner, handling integration and m...anaged services for Cresta's voice and chat AI agents, real-time agent assist, and conversation intelligence. This collaboration aims to enhance customer experience by providing accurate answers quickly and supporting human agents.

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Windstar Cruises - Hospitality - Medium

Seattle, USA

Cresta AI helped Windstar Cruises contain 70% of chat inquiries, freeing agents to focus on complex bookings. The company saw a 2% increase in conversion within six months. Cresta's tools automated q...uality management, analyzing 100% of calls and chats. Leaders gained real-time insights into guest interactions. Windstar reduced risk exposure and improved agent satisfaction with instant data access.

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Xanterra Travel Collection - Hospitality - Large

Greenwood Village, USA

Cresta AI Agent helped Xanterra Travel Collection reach a 74% containment rate in their contact centers. The company saw a $3.3 million increase in revenue by using AI to handle guest inquiries and s...upport sales behaviors. Xanterra deployed AI Agents across multiple brands, improving efficiency and guest service. Managers gained better tools for agent training and real-time guidance. The solution unified reporting and enabled data-driven decisions for ongoing service improvements.

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Vivint - Consumer Services - Large

Provo, USA

Cresta helped Vivint gain 5,400 new subscribers by raising install rates 3%. Vivint used Cresta to automate QA, track agent behaviors, and gain 100% visibility into sales calls. Managers saved at lea...st 5 hours per week on QA tasks. Vivint cut sales costs by $150 per truck roll and improved win rates by 7%. Cresta enabled faster coaching and reduced post-sale cancellations.

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Cresta Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Cresta

Top Failure Risks for Cresta

Cresta News

Partnership

Firstsource and Cresta Partner to Accelerate AI-Powered Customer ...

Cresta and Firstsource Solutions have formed a strategic partnership to deliver an integrated AI technology solution for enterprise customer experience transformation. This collaboration combines Cresta's AI platform with Firstsource's systems integration and operational expertise, enabling enterprises to deploy and optimize AI solutions. The partnership aims to enhance customer interactions across the US, UK, Australia, and the Middle East.

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Partnership

Firstsource and Cresta Partner on AI Customer Experience

Cresta and Firstsource Solutions Limited have formed a strategic partnership to enhance enterprise customer experience through AI technology. This collaboration integrates Cresta's AI platform with Firstsource's systems integration and operational expertise, aiming to optimize AI deployment and customer interactions in the US, UK, Australia, and the Middle East.

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Product

Cresta Launches Next-Gen Insights with New Real-Time Trends

Cresta has launched the next generation of Cresta Insights, enhancing its AI platform with new Real-Time Trends, AI Analyst, and Topic Discovery features. These updates provide businesses with real-time customer conversation insights, autonomous research capabilities, and improved topic categorization. The enhancements aim to create a proactive customer intelligence system that identifies emerging trends and suggests actions without explicit queries.

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Product

Cresta Launches Next Generation of Cresta Insights to Unlock Deeper ...

Cresta has launched an enhanced version of Cresta Insights, introducing upgraded AI Analyst, Topic Discovery, and Real-Time Trends capabilities. These improvements enable enterprises to uncover critical customer experience information more efficiently, offering features like auto-execution, LLM-generated taxonomy, and minute-level trend detection. The system aims to proactively identify and address customer issues, enhancing decision-making and customer engagement.

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Cresta Profile

Company Name

Cresta

Company Website

https://cresta.com/

HQ Location

SAN FRANCISCO, CALIFORNIA