Cresta Overview

Cresta's contact center AI software provides real-time insights and agent coaching to enhance sales and service teams' performance. Teams are empowered to unlock their full potential.

Use Cases

Customers recommend Helpdesk Management, Coaching, Content Curation, as the business use cases that they have been most satisfied with while using Cresta.

Other use cases:

  • Forecasting
  • Workflow Management
  • Contacts History
  • Objection Handling
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Cresta.

Other priorities:

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Cresta Use-Cases and Business Priorities: Customer Satisfaction Data

Cresta works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cresta transforms every sales agent into an expert by using AI to learn, organize, and distribute expertise via real-time suggestions and coaching...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Cresta is more focused on using AI suggestions to help human contact center workers make the most of an individual call or chat session and lean on what s worked well for past interactions that were deemed successful. ..." AI startup Cresta launches from stealth with millions from Greylock and a16z
"...Coaching agents is a critical task, but it can be time-consuming, and agents can easily fall back into bad habits...." Experts on Day One
"...Instead of manually curating content for your contact center, Cresta does it automatically based on what works. ..." Experts on Day One

Cresta, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Cresta Customer wins, Customer success stories, Case studies

How can Cresta enhance your Helpdesk Management process?

What solutions does Cresta provide for Coaching?

 

New York Mets - Sports - Large

Cresta AI powers New York Mets ticketing

New York, USA

Cresta has partnered with the New York Mets to integrate its AI suite into the team's ticketing and fan-service operations. This deployment aims to streamline ticket sales, seat changes, and fan inqu...iries through AI-driven automation. Cresta's solution includes Conversation Intelligence, AI Agents, and real-time Agent Assist to enhance customer interactions and operational efficiency.

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New York Mets - Sports - Large

Cresta Announces Partnership with New York Mets To Optimize Ticket ...

New York, USA

Cresta has partnered with the New York Mets to enhance ticketing operations and fan service using its AI platform. The Mets will deploy Cresta's AI Agent, Conversation Intelligence, and Agent Assist ...to streamline fan interactions and improve service efficiency.

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TELUS Digital - Technology Services - Very Large

TELUS Digital Joins Cresta to Scale Customer Experience AI

Canada

TELUS Digital has partnered with Cresta to deploy and manage Cresta's CX AI platform for enterprise clients. TELUS Digital will serve as a preferred implementation partner, handling integration and m...anaged services for Cresta's voice and chat AI agents, real-time agent assist, and conversation intelligence. This collaboration aims to enhance customer experience by providing accurate answers quickly and supporting human agents.

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Xanterra Travel Collection - Hospitality - Large

Greenwood Village, USA

Cresta AI Agent helped Xanterra Travel Collection boost guest experience and sales. Xanterra deployed AI Agents for chat and voice, achieving up to 84% containment rates. The company saw a $3.3M reve...nue lift by reinforcing sales behaviors. Agents used real-time guidance and analytics to improve service and consistency. Leadership gained actionable insights to reduce costs and optimize operations.

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Propel Holdings - Financial Services - Medium

Toronto, Canada

Cresta helped Propel Holdings, a fast-growing financial services company, scale customer service with AI. Propel achieved a 58% chat containment rate and reduced after-call work by 50%. Cresta's AI A...gent, Agent Assist, and Conversation Intelligence improved agent efficiency and customer experience. The solution enabled Propel to handle 30–40% more contact volume with minimal headcount growth. Real-time insights and automation allowed agents to focus on complex cases and deliver better service.

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Brinks Home - Security

Cresta helped Brinks Home transform its contact center operations. The company faced challenges with inconsistent customer service and limited visibility across multiple platforms. By using Cresta's ...AI-powered solutions, Brinks Home improved agent training and standardized quality management. They achieved a 30-point increase in NPS and cut quality management costs by 50%. The solution also delivered annual cost savings of hundreds of thousands of dollars.

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Cresta Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Cresta

Top Failure Risks for Cresta

Cresta News

Partnership

TELUS Digital and Cresta Partner on Customer Experience AI

TELUS Digital and Cresta have partnered to enhance customer experience through AI. TELUS Digital will act as a preferred implementation partner, deploying Cresta's AI platform in enterprise environments. This collaboration aims to optimize customer interactions by integrating AI agents and augmenting human agents, providing tailored solutions for complex customer experience needs.

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Partnership

TELUS Digital and Cresta Partner to Deliver AI Agents and Augment Human ...

TELUS Digital partners with Cresta to become a preferred implementation partner for Cresta's AI customer experience platform. TELUS Digital will provide deployment, integration, and optimization services for enterprises adopting Cresta's AI solutions, enhancing customer experience with AI agents and real-time human augmentation.

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Product

Cresta Launches Conductor AI Agent Development Tool

Cresta has launched Cresta Conductor, a tool designed to streamline the development of conversational AI agents. This developer-first engine enables teams to create and optimize AI agents using natural language, enhancing efficiency by 2x. Conductor supports the entire agent lifecycle, from discovery to post-launch optimization, integrating with Cresta's platform for comprehensive testing and improvement.

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Product

Cresta Launches Conductor, an AI Engine That Builds Enterprise AI ...

Cresta has launched Conductor, an AI engine designed to streamline the development of enterprise AI agents. Conductor automates the AI agent lifecycle, from planning to post-launch optimization, using natural language and enterprise workflow intelligence. It aims to reduce development time by half and improve deployment reliability through integrated testing and diagnostics. This positions Cresta at the forefront of AI systems that build and manage other AI systems.

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Cresta Profile

Company Name

Cresta

Company Website

https://cresta.com/

HQ Location

SAN FRANCISCO, CALIFORNIA