Cresta Overview

Cresta's contact center AI software provides real-time insights and agent coaching to enhance sales and service teams' performance. Teams are empowered to unlock their full potential.

Use Cases

Customers recommend Helpdesk Management, Coaching, Content Curation, as the business use cases that they have been most satisfied with while using Cresta.

Other use cases:

  • Forecasting
  • Workflow Management
  • Contacts History
  • Objection Handling
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Cresta.

Other priorities:

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Cresta Use-Cases and Business Priorities: Customer Satisfaction Data

Cresta works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cresta transforms every sales agent into an expert by using AI to learn, organize, and distribute expertise via real-time suggestions and coaching...." Peer review

Cresta, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Cresta Use Cases

What Are the key features of Cresta for Helpdesk Management?

How can Cresta optimize your Coaching Workflow?

Case Studies

COMPANY INDUSTRY CASE STUDIES
Cresta case study

Telecommunications company
Telecommunications
Telecommunications
CASE STUDY Telecommunications company

Customer satisfaction improved by 20% using Cresta's GenAI platform, boosting revenue and reducing contact costs.

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Cresta case study

Cresta
Information Technology and Services
Information Technology and Services
CASE STUDY Cresta

Customer satisfaction improved by 20% using Cresta's AI platform in contact centers, decreasing average handle time and enhancing agent performance.

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Cresta case study

Cox Communications
Telecommunications
Telecommunications
CASE STUDY Cox Communications

Cox Communications boosts revenue and retention using Cresta's AI platform in contact centers.

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Cresta Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Cresta

Top Failure Risks for Cresta

Cresta News

Cresta launches AI Analyst, uncovering insights from customer conversations - KMWorld Magazine

Cresta has introduced AI Analyst, a tool designed to extract insights from customer conversations.

23/01/2025 - source

Cresta Unveils AI Analyst, Empowering Organizations to Uncover Insights From Customer Conversations at Unparalleled Speeds - PR Newswire

Cresta introduces AI Analyst, a tool that helps organizations quickly gain insights from customer conversations.

22/01/2025 - source

Cresta Becomes First Contact Center AI Provider to Achieve ISO/IEC 42001 Certification - WV News

Cresta is the first contact center AI provider to get ISO/IEC 42001 certification.

13/01/2025 - source

Cresta Profile

Company Name

Cresta

Company Website

https://cresta.com/

HQ Location

SAN FRANCISCO, CALIFORNIA