Cresta Overview
Cresta's contact center AI software provides real-time insights and agent coaching to enhance sales and service teams' performance. Teams are empowered to unlock their full potential.
Use Cases
Customers recommend Helpdesk Management, Coaching, Content Curation, as the business use cases that they have been most satisfied with while using Cresta.
Business Priorities
Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Cresta.
Cresta Use-Cases and Business Priorities: Customer Satisfaction Data
Cresta works with different mediums / channels such as Phone Calls. and Chat.
Reviews
"...Cresta transforms every sales agent into an expert by using AI to learn, organize, and distribute expertise via real-time suggestions and coaching...." Peer review
Cresta, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Cresta Use Cases
What solutions does Cresta provide for Helpdesk Management?
How does Cresta facilitate Coaching?
Case Studies
CASE STUDY America’s top telecommunications company
CASE STUDY CarMax
CASE STUDY A Fortune 500 insurance and financial services company
CASE STUDY A leading cloud SaaS provider
CASE STUDY the leading vacations provider
CASE STUDY Fortune 500 insurance and financial services company (US-based)
Cresta Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Cresta
Top Failure Risks for Cresta
Cresta News
Optimum Collaborates with Cresta to Further Transform Its Customer Experience with Artificial Intelligence
Cresta, a generative AI platform for contact centers, has closed a $125 million Series D funding round to accelerate the adoption of its human-centric AI solutions in customer service operations. The investment will support product innovation and expand Cresta's reach in the enterprise contact center market, helping organizations enhance customer experience and operational efficiency with advanced AI technology.
Brinks Homes in on Streamlined Customer Service with Cresta
Brinks Home, a major home security provider, has adopted Cresta's generative AI platform to enhance customer service operations. By leveraging Crestas AI-driven contact center technology, Brinks Home aims to streamline support workflows, improve agent performance, and deliver faster, more personalized service experiences to over one million customers across the United States and Puerto Rico.
Cresta AI Agent delivers seamless, omnichannel CX - KMWorld
Cresta has launched the Cresta AI Agent, an omnichannel generative AI solution designed for contact centers. The platform enables seamless customer experience across voice, chat, and digital channels, automating complex workflows and supporting real-time customer interactions. Cresta leverages advanced AI to unify customer engagement, aiming to boost operational efficiency and customer satisfaction for enterprises.
Cresta Named a Leader and "...A Force to Be Reckoned With" in Conversation Intelligence for the Contact Center
Cresta has been recognized as a leader in conversation intelligence for contact centers, earning the distinction of being "a force to be reckoned with." This recognition highlights Cresta's generative AI platform and its impact on transforming customer engagement and operational efficiency in contact center environments.
Cresta Profile
Company Name
Cresta
Company Website
https://cresta.com/HQ Location
SAN FRANCISCO, CALIFORNIA
