Cresta Overview

Cresta's contact center AI software provides real-time insights and agent coaching to enhance sales and service teams' performance. Teams are empowered to unlock their full potential.

Use Cases

Customers recommend Helpdesk Management, Coaching, Content Curation, as the business use cases that they have been most satisfied with while using Cresta.

Other use cases:

  • Forecasting
  • Workflow Management
  • Contacts History
  • Objection Handling
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Business Priorities

Increase Sales & Revenue is the most popular business priority that customers and associates have achieved using Cresta.

Other priorities:

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Cresta Use-Cases and Business Priorities: Customer Satisfaction Data

Cresta works with different mediums / channels such as Phone Calls. and Chat.

Reviews

"...Cresta transforms every sales agent into an expert by using AI to learn, organize, and distribute expertise via real-time suggestions and coaching...." Peer review

Cresta, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Cresta Use Cases

What makes Cresta ideal for Helpdesk Management?

How does Cresta facilitate Coaching?

Case Studies

Computer Software

CASE STUDY A leading cloud SaaS provider

Cresta Agent Assist and Cresta QM helped a leading cloud SaaS provider move their sales operations offshore. The company wanted to cut costs but worried about losing sales and customer experience. Cr...esta gave real-time coaching and agent tools to help new offshore agents follow best sales practices. In 3 months, the offshore team increased Revenue Per Chat by 35% and CST by 6.5%. Agents saved 14.07 hours of typing per month. Supervisors saw a 5x increase in adherence to sales processes.

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Insurance

CASE STUDY A Fortune 500 insurance and financial services company

Cresta Agent Assist, Cresta Coach, and Cresta Insights helped a Fortune 500 insurance company improve agent onboarding and training. The company faced challenges with slow ramp-up and limited coachin...g for new and seasonal agents. Cresta's real-time AI tools gave agents live alerts and supervisors actionable insights. In nine months, the company saw a 7% increase in revenue via direct mail and reduced ramp time for new hires. The company plans to expand Cresta's use, expecting over $5M in benefits.

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Telecommunications

CASE STUDY America’s top telecommunications company

Cresta Agent Assist and Cresta Coach helped America’s top telecommunications company close the sales gap between BPO partners. The company faced inconsistent sales performance and lacked visibility a...cross teams. Cresta’s tools gave real-time insights and guided agents with hints and coaching. After a pilot, agents saw a 4% increase in revenue per chat and a 10% reduction in average handle time. Agents who followed key behaviors achieved a 50% higher conversion rate. The company expanded Cresta to more teams to drive consistent sales results.

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Hospitality

CASE STUDY the leading vacations provider

Cresta Coach and Cresta Agent Assist helped a leading vacations provider improve remote agent success. The company faced challenges with onboarding new remote agents and high attrition. Cresta's real...-time coaching and agent assist tools gave managers better visibility and saved them 2-4 hours per week. Agents using Cresta generated 38% more revenue, totaling $235,528 more sales per quarter. The company also improved compliance by automatically QA'ing 100% of calls.

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Automotive

CASE STUDY CarMax

Cresta helped CarMax improve customer engagement and efficiency in their contact centers. CarMax used Cresta's AI platform to handle sales, appraisals, and service questions. The solution reduced han...dle time and made training faster for new associates. Supervisors gained real-time visibility into performance and used \'Vital Chat Behaviors\' to guide development. CarMax saw strong ROI and positive feedback from associates, leading to better customer satisfaction.

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Insurance

CASE STUDY Fortune 500 insurance and financial services company (US-based)

Cresta helped a Fortune 500 insurance and financial services company improve sales and customer service. The company used Cresta's Agent Assist, Director, and Cresta Insights to onboard seasonal reps... and coach teams in real time. Supervisors gained better visibility into agent performance. The company saw a 7% increase in revenue within nine months. Cresta's platform delivered fast results and improved team collaboration.

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Cresta Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.48/5 ★

Read Reviews (10)
Analytics

2.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Cresta

Top Failure Risks for Cresta

Cresta News

Partnership

Optimum Collaborates with Cresta to Further Transform Its Customer Experience with Artificial Intelligence

Cresta, a generative AI platform for contact centers, has closed a $125 million Series D funding round to accelerate the adoption of its human-centric AI solutions in customer service operations. The investment will support product innovation and expand Cresta's reach in the enterprise contact center market, helping organizations enhance customer experience and operational efficiency with advanced AI technology.

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Awards

Cresta Named a Leader and "...A Force to Be Reckoned With" in Conversation Intelligence for the Contact Center

Cresta has been recognized as a leader in conversation intelligence for contact centers, earning the distinction of being "a force to be reckoned with." This recognition highlights Cresta's generative AI platform and its impact on transforming customer engagement and operational efficiency in contact center environments.

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Product

Cresta launches AI Analyst, uncovering insights from customer conversations - KMWorld Magazine

Cresta has introduced AI Analyst, a tool designed to extract insights from customer conversations.

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Product

Cresta Unveils AI Analyst, Empowering Organizations to Uncover Insights From Customer Conversations at Unparalleled Speeds - PR Newswire

Cresta introduces AI Analyst, a tool that helps organizations quickly gain insights from customer conversations.

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Cresta Profile

Company Name

Cresta

Company Website

https://cresta.com/

HQ Location

SAN FRANCISCO, CALIFORNIA