CSG: Use-Cases, Insights and Reviews | 2025 Cuspera

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CSG Overview

Quaero helps enterprises harness complex customer data, providing a persistent 360° view to support key use cases across industries. Features include central segmentation, AI modeling, and seamless reporting.

Use Cases

Customers recommend Engagement Management, Campaign Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using CSG.

Other use cases:

Channel Marketing
Segmentation And Targeting
International Marketing
Enriching Contact List

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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using CSG.

Other priorities:

Manage Risk

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CSG Use-Cases and Business Priorities: Customer Satisfaction Data

CSG works with different mediums / channels such as User Generated Content. Blogs. and Promotions.

CSG's features include Dashboard, and Personalization. and CSG support capabilities include 24/7 Support, AI Powered, Email Support, etc. also CSG analytics capabilities include Analytics, and Custom Reports.

CSG, belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CSG Customer wins, Customer success stories, Case studies

What Are the key features of CSG for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well CSG solved their Customer Data Platform needs. Cuspera uses 140 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

Dont Hide the Humans: Why a First Contact Resolution Approach to AI Will Be Key in Customer Care

CSG partnered with a major tech company to enhance customer service using AI and intent-based routing through Xponent. This initiative improved call routing accuracy, reduced live agent calls by 43%,... and expanded support to over 40 languages. The approach balanced AI efficiency with human interaction, ensuring customers reached the right support when needed.

Nexphone - Telecommunications

Nexphone wanted to make eSIM transfers easy for their customers. They used EaaS powered by NetLync. They were surprised by how fast and simple the integration was. They finished setting up all APIs i...n just 2 weeks with only one developer. This helped them offer seamless eSIM transfers to their customers.

A Large Service Operator - Telecommunications

A large service operator wanted to make billing clearer for its customers. They used CSG Bill Explainer to help explain bills in a simple way. This helped reduce the number of calls to their call cen...ter. It also made customers happier and saved the company money. The solution made billing more transparent in a competitive U.S. market.

Standard Bank Group - Banking

Standard Bank Group wanted to improve their mobile services and customer experience. They decided to move to a cloud-based MVNO platform. This helped them lower costs, scale faster, and reach the mar...ket more quickly. The change also made it easier to give customers a better experience. The bank learned important lessons and is planning to use more platforms to get better results in the future.

a state health and human services department - Government Administration

CSG Xponent helped a state health and human services department manage a surge in Medicaid, CHIP, and SNAP applications. The agency used integrated digital and print communications to reach more peop...le. Omnichannel messaging and personalized notifications kept applicants informed and engaged. The solution made it easier for people to schedule appointments and reduced no-shows. The department improved efficiency and expanded its public assistance reach.

A world-leading payment processor - Payment & Merchant Services

CSG billing and revenue management solutions helped a world-leading payment processor. The company streamlined billing processes and reduced operational costs. CSG also ensured compliance for the cus...tomer. The solution improved digital billing. The customer story highlights operational efficiency and cost savings.

Peers used CSG for engagement management and campaign management

CSG Features

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FEATURE	RATINGS AND REVIEWS
AI Powered	3.88/5 ★ Read Reviews (4)
Analytics	4.43/5 ★ Read Reviews (26)
Custom Reports	4.33/5 ★ Read Reviews (23)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.88/5 ★ Read Reviews (4)
Analytics	4.43/5 ★ Read Reviews (26)
Custom Reports	4.33/5 ★ Read Reviews (23)

Software Failure Risk Guidance

for CSG

Top Failure Risks for CSG

CSG Systems, Inc. News

Financial 10/06/2025

CSG Systems International to Hold Second Quarter 2025 Earnings Conference Call on August 6 - Business Wire

CSG will announce its second quarter 2023 financial results in an earnings conference call on August 2, 2023, featuring CEO Brian Shepherd and CFO Hai Tran. The call will provide insights into CSG's performance in customer experience, billing, and payments solutions.

CSG Systems, Inc. Profile

Company Name

CSG Systems, Inc.

Company Website

https://www.csgi.com/

HQ Location

4235 South Stream Blvd, Suite 410, Charlotte, NC 28217, US

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