CSG Overview

Quaero helps enterprises harness complex customer data, providing a persistent 360° view to support key use cases across industries. Features include central segmentation, AI modeling, and seamless reporting.

Use Cases

Customers recommend Engagement Management, Campaign Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using CSG.

Other use cases:

  • Channel Marketing
  • Segmentation And Targeting
  • International Marketing
  • Enriching Contact List
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using CSG.

Other priorities:

  • Manage Risk
See all business priorities See less business priorities

CSG Use-Cases and Business Priorities: Customer Satisfaction Data

CSG works with different mediums / channels such as User Generated Content. Blogs. and Promotions.

CSG's features include Dashboard, and Personalization. and CSG support capabilities include 24/7 Support, AI Powered, Email Support, etc. also CSG analytics capabilities include Analytics, and Custom Reports.

Peer review evidence (same sources as the product rating summary)

"...To drive exceptional customer engagement with a flexible, data-driven approach. ..." Enterprise Customer Data Platform
"...Makes models actionable Quaero CDP leverages predictive and prescriptive models developed by data scientists and provides additional out of the box configurable models that are loaded in marketing campaigns across multiple channels from a single platform. ..." Introducing the Identity CDP
"...Published On - June 8, 2020...." Introducing the Identity CDP

CSG, belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CSG Customer wins, Customer success stories, Case studies

How can CSG optimize your Sending & Publishing Communications Workflow?

11 buyers and buying teams have used Cuspera to assess how well CSG solved their Customer Data Platform needs. Cuspera uses 140 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

 

CSG Helps Businesses Cut Fraud Losses by Up to 70% with CSG Payments Protection.ai - 01net

CSG launched Payments Protection.ai, an AI-powered fraud detection solution that reduces fraud losses by 50-70%. It offers near-real-time, cross-channel transaction monitoring, minimizing false posit...ives and customer friction. The cloud-based platform adapts to evolving fraud patterns and is deployable in various environments, enhancing fraud protection for complex industries like healthcare and telecoms.

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CSG Announces Contract Renewal with DISH Network

CSG has announced a multi-year contract renewal with DISH Network, extending their partnership through 2030. CSG will continue to provide billing and payment services, leveraging its SaaS platform to... enhance DISH's customer service capabilities. This renewal underscores CSG's role in supporting DISH's evolution from satellite pioneer to connectivity leader.

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CSG Announces Contract Renewal with DISH Network - Yahoo Finance

CSG has announced a multi-year contract renewal with DISH Network, extending their collaboration through 2030. CSG will continue to provide its SaaS platform for billing, customer care, and business ...optimization, supporting DISH in delivering enhanced customer experiences and operational agility.

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U.S. retail pharmacy chain - Retail - Very Large

USA

CSG Xponent helped a major U.S. retail pharmacy chain boost prescription refills. The pharmacy used automated voice reminders and self-service IVR to reach patients. Real-time checks reduced invalid ...and duplicate refill requests. The program delivered a 627% return over monthly costs. Over 43% of live-answer calls led to a refill, with 30 million outbound and 500,000+ inbound calls each month.

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A leading consumer brand in Japan - Consumer Goods - Very Large

Japan

CSG Xponent helped a top Japanese consumer brand improve onboarding for a new product line. The brand used CSG to send over 1 billion targeted customer communications and followed up on 31 million ca...rt abandonments. CSG Xponent chose the best channel for each customer, using email and LINE, and stopped sending messages for steps already finished. This made onboarding faster and more relevant. The brand registered 1.5 million devices and now runs 14 million smart interactions each week.

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APAC baby-products brand - Consumer Goods - Medium

CSG Xponent helped an APAC baby-products brand boost repeat engagement. The brand struggled to keep users returning after their first sign-up. Using Xponent, they tracked visitors and personalized we...b content for each family’s stage. The site adapted content based on user behavior and preferences. Over 30,000 visitors registered in the first 8 weeks. Journeys lasted from 1 day to over 3 years.

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lightning

Peers used CSG for engagement management and campaign management

CSG Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (4)
Analytics

4.43/5 ★

Read Reviews (26)
Custom Reports

4.33/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (4)
Analytics

4.43/5 ★

Read Reviews (26)
Custom Reports

4.33/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for CSG

Top Failure Risks for CSG

CSG Systems, Inc. News

Awards

CSG Recognized in Multi-Category Trusted Analyst Reports for CPQ, Monetization, and Digital Partner Management

CSG has been recognized in multiple analyst reports for its leadership in CPQ, monetization, and digital partner management solutions. The company was named a Challenger in the 2026 Gartner Magic Quadrant for CPQ Application Suites and a Leader in MGI Researchs Agile Billing 360 Ratings. CSG's solutions, including Quote & Order and Ascendon, are praised for their ability to streamline complex telecom operations and support large-scale transactions.

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Awards

CSG Recognized in Multi-Category Trusted Analyst Reports for CPQ, Monetization, and Digital Partner Management - Yahoo Finance

CSG has been recognized in multiple analyst reports for its leadership in CPQ, monetization, and digital partner management. Notable recognitions include being named a Challenger in Gartner's Magic Quadrant for CPQ Application Suites and a Leader in MGI Research's Agile Billing 360 Ratings. CSG's solutions, such as Quote & Order and Ascendon, are praised for their ability to streamline complex telecom operations and support large-scale transactions.

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Financial

CSG Systems International to Hold Second Quarter 2025 Earnings Conference Call on August 6 - Business Wire

CSG will announce its second quarter 2023 financial results in an earnings conference call on August 2, 2023, featuring CEO Brian Shepherd and CFO Hai Tran. The call will provide insights into CSG's performance in customer experience, billing, and payments solutions.

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CSG Systems, Inc. Profile

Company Name

CSG Systems, Inc.

Company Website

https://www.csgi.com/

HQ Location

4235 South Stream Blvd, Suite 410, Charlotte, NC 28217, US

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