CSG: Use-Cases, Insights and Reviews | 2025 Cuspera

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CSG Overview

Quaero helps enterprises harness complex customer data, providing a persistent 360° view to support key use cases across industries. Features include central segmentation, AI modeling, and seamless reporting.

Use Cases

Customers recommend Engagement Management, Campaign Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using CSG.

Other use cases:

Channel Marketing
Segmentation And Targeting
International Marketing
Enriching Contact List

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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using CSG.

Other priorities:

Manage Risk

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CSG Use-Cases and Business Priorities: Customer Satisfaction Data

CSG works with different mediums / channels such as User Generated Content. Blogs. and Promotions.

CSG's features include Dashboard, and Personalization. and CSG support capabilities include 24/7 Support, AI Powered, Email Support, etc. also CSG analytics capabilities include Analytics, and Custom Reports.

CSG, belong to a category of solutions that help Customer Data Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on CSG Use Cases

How can CSG optimize your Sending & Publishing Communications Workflow?

4+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well CSG solved their Customer Data Platform needs. Cuspera uses 140 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Data Platform needs.

Case Studies

Financial Services

CASE STUDY retail credit provider

CSG helped a retail credit provider get a 360-degree view of customers across channels. The provider integrated over 30 data sources using CSG solutions. This broke down silos and enabled insight-dri...ven communications. As a result, the provider captured more payments, more quickly. The case highlights the value of data integration for faster payment collection in financial services.

Insurance

CASE STUDY property and casualty insurer

CSG helped a property and casualty insurer improve outbound call accuracy. The insurer wanted to reduce customer churn and keep more revenue. By using CSG's solution, the company retained millions in... annual revenue. The focus was on better engagement and communication with customers. This case shows how accurate outbound calls can help insurance companies keep their customers.

CASE STUDY Tolling provider

CSG Tolling and Smart Mobility Solutions helped a tolling provider process over 2 million documents in six months. The provider used automated QA to boost invoice accuracy and reduce errors. This sol...ution increased QA coverage without hiring more staff. The company saw fewer customer service calls and less rework. Team workflows became simpler and repetitive tasks dropped. Error visibility improved, helping prevent costly mistakes.

Banking

CASE STUDY European Bank

CSG Xponent helped a European bank improve paid media performance by ten times. In four months, the system analyzed behavior profiles of 250,000 visitors using journey orchestration. The bank integra...ted its AdTech with its website. This boosted awareness and adoption of a new faster switching service in the U.K. retail banking sector. The solution helped the bank compete more effectively.

Telecommunications

CASE STUDY Zain Sudan

CSG Network Solutions helped Zain Sudan restore USSD services after a blackout. The team completed the re-deployment in just three weeks. This is much faster than the usual 10 to 16 weeks for such pr...ojects. The new solution lets Zain Sudan add more self-service options for customers. The project improved service speed and flexibility.

Banking

CASE STUDY bank

CSG Xponent helped a bank improve its fraud resolution process. The bank used a multichannel fraud resolution program to reduce legitimate fraud cases by 25%. The program also achieved a 95% customer... satisfaction rating. CSG Xponent provided proactive account protection and real-time security notifications. Customers could respond instantly to flagged transactions, which reduced account holds and frustration.

Peers used CSG for engagement management and campaign management

CSG Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.88/5 ★ Read Reviews (4)
Analytics	4.43/5 ★ Read Reviews (26)
Custom Reports	4.33/5 ★ Read Reviews (23)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.88/5 ★ Read Reviews (4)
Analytics	4.43/5 ★ Read Reviews (26)
Custom Reports	4.33/5 ★ Read Reviews (23)

Software Failure Risk Guidance

for CSG

Top Failure Risks for CSG

CSG Systems, Inc. News

Financial 10/06/2025

CSG Systems International to Hold Second Quarter 2025 Earnings Conference Call on August 6 - Business Wire

CSG will announce its second quarter 2023 financial results in an earnings conference call on August 2, 2023, featuring CEO Brian Shepherd and CFO Hai Tran. The call will provide insights into CSG's performance in customer experience, billing, and payments solutions.

CSG Systems, Inc. Profile

Company Name

CSG Systems, Inc.

Company Website

https://www.csgi.com/

HQ Location

4235 South Stream Blvd, Suite 410, Charlotte, NC 28217, US

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