CSOne: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: CSOne
Brand: CSOne
Rating: 4.0 (122 reviews)

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Field service management solutions designed for maintenance and repair service

CSOne Overview

CSOne streamlines field service operations for maintenance and repair service providers. It enhances user productivity by offering tools tailored to manage fieldwork efficiently. A key feature is its ability to coordinate scheduling and dispatching, ensuring technicians are optimally deployed. The software also facilitates real-time communication and updates between field teams and office staff, reducing downtime and improving service response times. With a focus on industry-specific needs, CSOne is already applied across various sectors, proving its adaptability and effectiveness. Its impact is evident in the increased profitability and efficiency reported by its global user base.

Use Cases

Customers recommend Sales Document Management, Social Media Analytics, Renewal Management, as the business use cases that they have been most satisfied with while using CSOne.

Other use cases:

Trade Show Marketing
Payment Management
Lifetime Value Management
Rating And Review Management
Helpdesk Management

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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using CSOne.

Other priorities:

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CSOne Use-Cases and Business Priorities: Customer Satisfaction Data

CSOne works with different mediums / channels such as Mobile. Offline. and Trade Shows.

Reviews

"...Repair quotation and service reports are output through a mobile printer...." Peer review

CSOne, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CSOne is field service management software designed for maintenance and repair providers. Productivity of thousands of users worldwide has been successfully improved by it.

CSOne Customer wins, Customer success stories, Case studies

What solutions does CSOne provide for Sales Document Management?

11 buyers and buying teams have used Cuspera to assess how well CSOne solved their Field Service Management needs. Cuspera uses 122 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

株式会社神戸製鋼所機械事業部門 - Manufacturing

CSOne helped 株式会社神戸製鋼所機械事業部門 improve after-sales service for their machinery. They used CSOne to cut indirect work time, boost customer satisfaction, and increase regular maintenance rates. The sys...tem enabled automatic maintenance planning, IoT-based data collection, and electronic management of service records. Staff now use tablets for on-site data entry and customer signatures. This led to better efficiency and faster, higher-quality customer responses.

ジャパンベストレスキューシステム株式会社 - Consumer Services

CSOne helped ジャパンベストレスキューシステム株式会社 improve CRM and ERP operations. The company managed over 1.5 million members and 15 million transaction records. CSOne unified member data, automated accounting, and... improved system speed. The new system reduced processing times to less than one-tenth of the old system. Staff reported better search speed and smoother operations after launch.

株式会社西友 - Retail

CSOne helped 株式会社西友 manage all transactions and data in one place. The company used CSOne and PMOne to handle construction, facility management, and procurement. They replaced old systems to improve... project and budget management. Now, they can track projects from start to finish and manage contracts, payments, and reports digitally. Users say the new system is easy to use and saves time.

レイヤードジャパン株式会社 - Consumer Electronics

CSOne helped レイヤードジャパン株式会社 improve after-sales service for their LED displays. The company faced problems with manual repair tracking and data entry errors as repair volume grew. CSOne enabled barcod...e/QR scanning for serial numbers, making data entry faster and more accurate. The system also centralized repair data, making it easy to search past cases. Staff now use iPads and phones to enter data on-site, reducing double entry and saving time. These changes made service faster and improved customer satisfaction.

東洋産業株式会社 - Consumer Services

CSOne helped 東洋産業株式会社 replace their old legacy system. The company used CSOne to manage sales and service records in one place. This made their work easier and safer. They reduced paper use and impro...ved cost management with API links. Now, all project data is managed in CSOne, making it more accurate. The company expects better teamwork and easier data analysis in the future.

トロテック・レーザー・ジャパン株式会社 - Manufacturing

CSOne helped トロテック・レーザー・ジャパン株式会社 unify multiple business systems into one platform. The company used CSOne to manage sales, repairs, and maintenance contracts more efficiently. CSOne enabled remote w...ork, reduced double data entry, and improved information sharing. The system also supported compliance with new invoice and electronic record laws. As a result, the speed of creating important documents increased, and the company could handle more business with the same staff.

Peers used CSOne for sales document management and social media analytics

CSOne Features

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FEATURE	RATINGS AND REVIEWS
Custom Reports	4.46/5 ★ Read Reviews (25)
Analytics	3.65/5 ★ Read Reviews (3)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.46/5 ★ Read Reviews (25)
Analytics	3.65/5 ★ Read Reviews (3)

Software Failure Risk Guidance

for CSOne

Top Failure Risks for CSOne

CSOne Profile

Company Name

CSOne

Company Website

https://csone.biz/en/

HQ Location

Employees

Social

Financials