CSOne: Product updates, Customer stories, and Insights | 2026 Cuspera

CSOne helped 株式会社 タクト・マシン・サービス upgrade their onsite ICT/OA equipment management system in just 4 months. Before CSOne, slow servers and scattered information caused delays and mistakes. With CSOne, t...hey now manage all onsite work, parts, and schedules in one system. Staff can change system settings without coding or outside help. Schedule management is much faster and easier. The company saw big gains in productivity and service quality.
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CSOne helped 株式会社 神戸製鋼所 機械事業部門 improve after-sales service for their machinery. They used CSOne to cut indirect work time, boost customer satisfaction, and increase regular maintenance rates. The sys...tem enabled automatic maintenance planning, IoT-based data collection, and electronic management of service records. Staff now use tablets for on-site data entry and customer signatures. This led to better efficiency and faster, higher-quality customer responses.
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CSOne helped レイヤードジャパン株式会社 improve after-sales service for their LED displays. The company faced problems with manual repair tracking and data entry errors as repair volume grew. CSOne enabled barcod...e/QR scanning for serial numbers, making data entry faster and more accurate. The system also centralized repair data, making it easy to search past cases. Staff now use iPads and phones to enter data on-site, reducing double entry and saving time. These changes made service faster and improved customer satisfaction.
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CSOne helped 株式会社 西友 manage all transactions and data in one place. The company used CSOne and PMOne to handle construction, facility management, and procurement. They replaced old systems to improve... project and budget management. Now, they can track projects from start to finish and manage contracts, payments, and reports digitally. Users say the new system is easy to use and saves time.
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CSOne helped 三井倉庫ロジスティクス株式会社 improve the quality of their coffee machine installation and maintenance services. The company used CSOne to manage after-sales service, call center operations, and field... repairs. They outsourced service operations, standardized processes, and reduced fixed and variable costs. CSOne enabled better inventory management and improved service quality for home appliances, commercial equipment, and medical devices.
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CSOne helped a logistics and maintenance service company manage field service operations. The company needed to handle installation, repairs, inspections, and after-sales service in one system. CSOne... provided standard features for service work, maintenance, and inventory management. The system allowed on-site reporting and electronic signatures using smartphones and tablets. The company could implement CSOne quickly and use it to collect and analyze failure data for better service quality.
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