Customer Alliance Overview

Customer Alliance offers stress-free review management software that simplifies workflows. It combines customer reviews, surveys, and satisfaction metrics in one efficient platform.

Use Cases

Customers recommend Cross Selling, Reputation Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Customer Alliance.

Other use cases:

  • Collaboration
  • Sending & Publishing Communications
  • Rating And Review Management
  • Channel Management
  • Touchpoint Management
  • Engaging And Following Up
  • Proposal & Quote Management
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Business Priorities

Increase Sales & Revenue and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Customer Alliance.

Other priorities:

  • Improve Internal Communications
  • Enhance Customer Relationships
  • Grow Market Share
  • Improve Stakeholder Relations
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Customer Alliance Use-Cases and Business Priorities: Customer Satisfaction Data

Customer Alliance works with different mediums / channels such as User Generated Content. Blogs. Review Sites etc.

Customer Alliance's features include Personalization. and Customer Alliance support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Customer Alliance analytics capabilities include Analytics, and Custom Reports.

Reviews

"...With the aim of helping businesses to collect valuable customer feedback, Customer Alliance allows users to create customized questionnaires in more than 20 languages, which can be sent automatically to customers via email or SMS, or during their experience on a tablet with WiFi connection...." Peer review

Customer Alliance, belong to a category of solutions that help Reviews and Reputation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Customer Alliance

Top Industries

  • Hospitality

Popular in

  • Mid Market
  • Small Business

Customer Alliance is popular in Hospitality, and is widely used by Mid Market, and Small Business,

Comprehensive Insights on Customer Alliance Use Cases

What solutions does Customer Alliance provide for Cross Selling?

What makes Customer Alliance ideal for Reputation Management?

What makes Customer Alliance ideal for Customer Feedback Management?

What makes Customer Alliance ideal for Sending & Publishing Communications?

19+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Customer Alliance solved their Reviews and Reputation needs. Cuspera uses 229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Reviews and Reputation needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Customer Alliance case study
Restaurants
Restaurants
CASE STUDY Tartares & Co

Tartares & Co improved guest satisfaction and reservation efficiency using Customer Alliance and Guestonline.

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Customer Alliance case study
Automotive
Automotive
CASE STUDY Mazda

Mazda, a leading car manufacturer, used a customer alliance program to increase customer satisfaction by 15%, boost customer loyalty by 20% and improve dealer efficiency by 10%.

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Customer Alliance case study
Automotive
Automotive
CASE STUDY Mazda Motor Europe GmbH

79% of Mazda Motor Europe's regional markets increased service customer satisfaction.

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lightning

Peers used Customer Alliance for cross selling and reputation management

Customer Alliance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.70/5 ★

Read Reviews (12)
Custom Reports

4.06/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.70/5 ★

Read Reviews (12)
Custom Reports

4.06/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Customer Alliance

Overall Risk Meter

Low Medium High

Top Failure Risks for Customer Alliance

CA Customer Alliance Profile

Company Name

CA Customer Alliance

HQ Location

Tower B 12109 Berlin, Germany

Employees

51-100

Social

Financials

PRIVATE