CustomerFirst Overview

RTI CustomerFirst addresses the challenge of managing customer inquiries efficiently. It offers a suite of tools designed for help desk operations, enabling businesses to streamline their customer support processes. This software integrates ticketing systems, knowledge bases, and customer interaction tracking to ensure quick resolution of issues. By centralizing customer data and support activities, RTI CustomerFirst helps reduce response times and improves service quality. Its user-friendly interface and customizable features cater to various industry needs, providing a tailored support experience. This solution is ideal for organizations seeking to enhance their customer service capabilities and maintain high satisfaction levels.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Billing And Invoice Management, as the business use cases that they have been most satisfied with while using CustomerFirst.

Other use cases:

  • Knowledge Management
  • Relationship Management
  • Contract Management
  • Contact List Management
  • Engaging And Following Up
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using CustomerFirst.

Other priorities:

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CustomerFirst Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Support management / help desk system that includes defect tracking, e-mail integration, time tracking, and much more...." Peer review from RTI Software

CustomerFirst, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CustomerFirst is a CRM Help Desk software offering bug tracking for companies with internally developed software. It supports efficient defect management.

Popular Business Setting

for CustomerFirst

Top Industries

  • Hospitality

Popular in

  • Enterprise

CustomerFirst is popular in Hospitality, and is widely used by Enterprise,

CustomerFirst Customer wins, Customer success stories, Case studies

How can CustomerFirst optimize your Helpdesk Management Workflow?

CustomerFirst Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.35/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.35/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for CustomerFirst

Top Failure Risks for CustomerFirst

RTI Software News

Product

RTI Develops New Driver for Yamaha MusicCast Wireless Multiroom Audio System - rAVe [PUBS]

RTI has developed a new two-way driver for the Yamaha MusicCast wireless multiroom audio system. This driver enables seamless integration of MusicCast components into RTI's automation systems, allowing users to control over 50 MusicCast models via RTI interfaces. The driver supports features like room selection, source browsing, and music library access, enhancing the user experience through RTI's Integration Designer APEX software.

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Product

RTIs Integration Designer APEX 10.4 Programming Software Now Available - rAVe [PUBS]

RTI has released Integration Designer APEX 10.4, a Windows-based programming software for control and automation solutions. It features layers, viewports, and source bundles to enhance integrator efficiency. The update supports RTiQ for remote system monitoring and management, allowing integrators to receive alerts and perform remote actions. The software is now available for download.

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Product

RTI Ships New Z-Wave Control and Lighting Solutions - rAVe [PUBS]

RTI has launched its new Z-Wave solutions, including the ZW-9 Z-Wave interface, which enables cost-effective control of Z-Wave-enabled devices like lighting and thermostats through RTI systems. The solutions integrate seamlessly with RTI's automation systems, offering unified control without needing separate apps for each device. The Z-Wave lighting control solutions are designed for both new and retrofit installations, enhancing RTI's home and commercial automation offerings.

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Partnership

RTI and Vector to streamline DDS-based system development - New Electronics

RTI and Vector Informatik have formed a strategic partnership to integrate RTI's Connext communication framework with Vector's CANoe.DDS tool. This collaboration aims to streamline DDS-based system development by enhancing testing, improving efficiency, and shortening development cycles. The integration targets sectors like automotive, medical technology, and Industry 4.0, facilitating reliable and scalable data exchange in complex environments.

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RTI Software Profile

Company Name

RTI Software

Company Website

http://rti-software.com/

HQ Location

232 E Java Drive, Sunnyvale, CA 94089, US

Employees

NA

Social

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