CXM Recording and Quality Monitoring Overview
Here’s the scoop on CXM Recording and Quality Monitoring! We've gathered over 105 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CXM Recording and Quality Monitoring, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CXM Recording and Quality Monitoring is right for your needs? Our Cuspera AI engine can evaluate how CXM Recording and Quality Monitoring fits your specific business needs, industry, and context. Get your personalized assessment report today.
CXM Recording and Quality Monitoring supports business activities such as:
- Call Recording
- Tracking & Monitoring Communications
It can help manage these activities if you use Phone Calls for these needs. As a solution, CXM Recording and Quality Monitoring's capabilities include Recording, and Live Monitoring.
CXM Recording and Quality Monitoring Consumer Services Vertical is its biggest customer base.
Reviews
"...Great tool for calls recording, agent audits and calls tracking with a high quality audio and easy to set features...." Peer review by David C., Customer Service Team Lead, Consumer Services
CXM Recording and Quality Monitoring Reviews
11 buyers and buying teams have used Cuspera to assess how well CXM Recording and Quality Monitoring solved their Contact Center Software needs. Cuspera uses 105 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Use Cases
Peers recommend Call Recording , Tracking & Monitoring Communications , as the business use cases that they have been most satisfied while using CXM Recording and Quality Monitoring.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.91/5 ★ |
"...CXM Call Recording & Quality Monitoring CXM Helps Companies Provide A Better Customer Experience. ..." CXM Call Recording & Quality Monitoring |
| Tracking & Monitoring Communications with Phone Calls |
4.34/5 ★ |
"...Great tool for calls recording, agent audits and calls tracking with a high quality audio and easy to set features...." Peer review by David C., Customer Service Team Lead, Consumer Services |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.91/5 ★ |
"...CXM Call Recording & Quality Monitoring CXM Helps Companies Provide A Better Customer Experience. ..." CXM Call Recording & Quality Monitoring |
|
| Tracking & Monitoring Communications with Phone Calls |
4.34/5 ★ |
"...Great tool for calls recording, agent audits and calls tracking with a high quality audio and easy to set features...." Peer review by David C., Customer Service Team Lead, Consumer Services |
|
Our AI advisor, Wyz, harnessed 105 insights from peers and experts to help you assess how these CXM Recording and Quality Monitoring use cases fit your Contact Center Software needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
CASE STUDY AIRIA Development CompanyRead More |
Popular Business Setting
for CXM Recording and Quality Monitoring
Top Industries
- Consumer Services
- Marketing and Advertising
- Consumer Goods
Popular in
- Enterprise
- Mid Market
Peer and Expert Opinion on Features
for CXM Recording and Quality Monitoring
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (27) |
| Live monitoring | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (27) |
| Live monitoring | Read Reviews (5) |
IT and Other Capabilities
for CXM Recording and Quality Monitoring
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (27) |
| Data Export | Read Reviews (27) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (27) |
| Data Export | Read Reviews (27) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (1) |
| 24/7 Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (1) |
| 24/7 Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (3) |
| Analytics | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (3) |
| Analytics | Read Reviews (2) |
Software Failure Risk Guidance
?for CXM Recording and Quality Monitoring
Top Failure Risks for CXM Recording and Quality Monitoring
Vendor Profile Details
Company Name
TeleComp
Company Website
https://telecomp.com/HQ Location
Employees
51-100
Social
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