Dameware Help Desk Essentials Pack Overview
Help-desk-essentials-pack combines Web Help Desk and Dameware Remote Support. IT support tickets are managed and resolved faster.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Dameware Help Desk Essentials Pack.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Dameware Help Desk Essentials Pack.
Dameware Help Desk Essentials Pack Use-Cases and Business Priorities: Customer Satisfaction Data
Dameware Help Desk Essentials Pack works with different mediums / channels such as User Generated Content. Blogs. and Promotions.
Dameware Help Desk Essentials Pack's features include Ticketing, Live Monitoring, and Alerts: Popups & Notifications. and Dameware Help Desk Essentials Pack support capabilities include Email Support, Chat Support, Phone Support, etc. also Dameware Help Desk Essentials Pack analytics capabilities include Custom Reports, and Analytics.
Reviews
"...This can also be used in a call center environment for logging calls and getting updates and a place to store the updates you are getting from the customers you are supporting with the tool...." Peer review by User
Dameware Help Desk Essentials Pack, Giva, Zoom Virtual Agent, EvantoDesk, Helpspot, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Dameware Help Desk Essentials Pack
Top Industries
- Information Technology and Services
Popular in
- Large Enterprise
- Small Business
Dameware Help Desk Essentials Pack is popular in Information Technology And Services, and is widely used by Large Enterprise, and Small Business,
Dameware Help Desk Essentials Pack Customer wins, Customer success stories, Case studies
How can Dameware Help Desk Essentials Pack optimize your Helpdesk Management Workflow?
Why is Dameware Help Desk Essentials Pack the best choice for Customer Feedback Management?
What benefits does Dameware Help Desk Essentials Pack offer for Knowledge Management?
What solutions does Dameware Help Desk Essentials Pack provide for Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well Dameware Help Desk Essentials Pack solved their Help Desk needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Dameware Help Desk Essentials Pack for helpdesk management and customer feedback management
Dameware Help Desk Essentials Pack Competitors
Dameware Help Desk Essentials Pack Features
- Low
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Dameware Help Desk Essentials Pack
Overall Risk Meter
Top Failure Risks for Dameware Help Desk Essentials Pack
SolarWinds News
SolarWinds introduces AI agent to help IT teams
SolarWinds launched its AI Agent to assist IT teams by predicting issues, automating responses, and enhancing incident response. The AI Agent integrates with Slack for real-time insights and troubleshooting. Current features include Root Cause Assist and Dynamic Thresholds, with plans for automated incident grouping and an AI-powered knowledge base by 2026.
SolarWinds unveils AI Agent to boost IT resilience & automation
SolarWinds has launched its AI Agent, a context-aware digital tool aimed at enhancing IT resilience and automation. The AI Agent accelerates incident response, simplifies operations, and integrates with SolarWinds' observability platform. It offers features like natural-language interfaces, root-cause analysis, and dynamic threshold monitoring. The AI Agent is in tech preview, with broader availability planned for 2026.
SolarWinds launches AI agent and expands AI capabilities to advance autonomous operational resilience
SolarWinds has launched the SolarWinds AI Agent and expanded its AI capabilities to enhance autonomous operational resilience. The AI Agent, designed to assist IT teams, offers features like incident resolution, natural language processing, and observability management. New AI-powered features include Root Cause Assist, Dynamic Threshold Enhancements, and AI Query Assist. These innovations aim to reduce downtime and improve IT efficiency by automating responses and diagnostics.
SolarWinds Makes Third Attempt at Patching Exploited Vulnerability
SolarWinds has released a hotfix for a critical remote code execution vulnerability, CVE-2025-26399, in its Web Help Desk software. This marks the third attempt to patch the issue, which is a bypass of previous vulnerabilities CVE-2024-28988 and CVE-2024-28986. The vulnerability, discovered by a security researcher with Trend Micro ZDI, poses a high risk, and users are advised to apply the hotfix immediately.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.fileplan.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
