Davies Customer Surveys Overview

Servicetick enables the creation and distribution of surveys to gather real-time customer feedback. Surveys can be conducted online, via web, email, or other channels.

Use Cases

Customers recommend Collecting Feedback, Sales Incentive Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Davies Customer Surveys.

Other use cases:

  • Engaging And Following Up
  • Competitive Intelligence
  • Coaching
  • Lead Engagement
  • Performance Management
  • Relationship Management
  • Lead Management
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Business Priorities

Improve Customer Satisfaction and Acquire Customers are the most popular business priorities that customers and associates have achieved using Davies Customer Surveys.

Other priorities:

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Davies Customer Surveys Use-Cases and Business Priorities: Customer Satisfaction Data

Davies Customer Surveys works with different mediums / channels such as E-Mail.

Davies Customer Surveys's features include Embedded Survey Forms, Dashboard, Alerts: Popups & Notifications, etc. and Davies Customer Surveys support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Davies Customer Surveys analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Analyse NPS, CSAT, Effort and other KPI results via our online reports...." Telephone/Call centre IVR surveys
"...Many of our clients use the voice of the customer to provide the key metric to manage and reward agent performance in the contact centre. ..." Team management
"...Many of our clients use the voice of the customer to provide the key metric to manage and reward agent performance in the contact centre. ..." Staff engagement & performance

Davies Customer Surveys, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Davies Customer Surveys Customer wins, Customer success stories, Case studies

How can Davies Customer Surveys optimize your Collecting Feedback Workflow?

What makes Davies Customer Surveys ideal for Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well Davies Customer Surveys solved their Customer Feedback Management needs. Cuspera uses 355 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

NatWest Group - Banking - Very Large

London, UK

Davies Technology Solutions helped NatWest Group improve its Premier Banking customer experience. The new contact management system unified data from multiple sources. Relationship Managers now acces...s up-to-date customer information quickly. Staff have more meaningful conversations and managers see team activity clearly. Customer experience is more personalised, boosting loyalty and long-term revenue.

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NatWest Group - Banking - Very Large

London, UK

Davies Technology Solutions built a SaaS application for NatWest Group. The bank wanted to fix fragmented and complex financial health initiatives. The new app used dynamic decision-tree logic and wo...rked on desktops, iPads, and in meetings. It made data capture faster and automated follow-up actions. The solution drove a £75m annual revenue impact and improved customer loyalty.

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Halifax - Banking - Very Large

London, UK

Davies Callback helped Halifax boost premium income by £0.5 million. 75% of callers used the call-back option, reducing lost sales. Customers could move easily between online and agent support. Sales... conversion rates exceeded 40% for key products. Callback scheduling kept sales opportunities open outside contact centre hours.

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NatWest Group - Banking - Very Large

London, UK

Davies Technology Solutions built a SaaS application for NatWest Group. The tool helped advisers manage customer contact and follow-up actions. It enabled over 1 million customer conversations each y...ear. The solution drove a £38M annual revenue impact and boosted NPS from 70 to 75. More than 13,000 users adopted the platform at peak.

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NatWest Group - Banking - Very Large

London, UK

Davies Technology Solutions built a SaaS application for NatWest Group to help advisers contact customers at scale. The solution improved efficiency and streamlined customer communication. Advisers n...ow manage contact records easily and complete follow-ups faster. The application led to a 70-point NPS increase and £38 million in revenue impact. Over 13,000 users now use the platform, which supports remote work and integrates with bank systems.

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A leading UK high street bank - Banking - Very Large

UK

Davies Technology Solutions helped a leading UK high street bank solve call recording compliance and security issues. The bank needed secure, long-term storage for customer call recordings to meet st...rict regulations. Davies digitized and encrypted over 12,000 tapes, moving them to a secure cloud platform with SaaS-based access. The solution reduced storage costs by 90%, saving about £15 million per year. The bank now manages recordings easily, with instant search, playback, and strong access controls.

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lightning

Peers used Davies Customer Surveys for Collecting feedback and sales incentive management

Davies Customer Surveys Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (1)
Custom Reports

4.66/5 ★

Read Reviews (57)
Analytics

3.82/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.97/5 ★

Read Reviews (1)
Custom Reports

4.66/5 ★

Read Reviews (57)
Analytics

3.82/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Davies Customer Surveys

Overall Risk Meter

Low Medium High

Top Failure Risks for Davies Customer Surveys

Davies Group Ltd. News

M&A

Davies Group expands offering with Citadel Risk acquisition

Davies Group has acquired Citadel Management Bermuda Limited and Cedar Consulting, expanding its insurance services practice. The acquisition will integrate Citadel Risk into Davies Captive Management, with senior executives joining the Davies team. This marks Davies' third acquisition in 2020, enhancing its captive insurance capabilities amid market challenges.

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Executive

Button appointed CEO of Davies Group US

Matt Button has been appointed as the CEO of Davies Group US. Previously, he served as the chief executive of claims solutions US and global head of M&A at Davies Group. Button has been with the company since 2015, contributing significantly to its corporate development and strategic initiatives.

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M&A

Davies Group acquires AML services provider Veriphy

Davies Group has acquired Veriphy, a SaaS provider specializing in KYC and AML compliance solutions. This acquisition will enhance Davies' digital customer management segment. Veriphy's founders will continue to lead the business, aligning with Davies' focus on client service and technology investment. This marks Davies' fourth acquisition in 2018, expanding its capabilities in customer solutions and regulatory services.

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M&A

List of 41 Acquisitions by Davies Group (Mar 2026)

Davies Group has completed 41 acquisitions, with the most recent being SCM, a tech-enabled support provider for the insurance industry, acquired in November 2025. The company's acquisitions span five countries, focusing on sectors like insurance carriers and customer experience services.

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Davies Group Ltd. Profile

Company Name

Davies Group Ltd.

Company Website

https://technology.davies-group.com/

HQ Location

Seebohm House 2-4 Queen Norwich, Norfolk NR2 4SQ, GB

Employees

51-100

Social

Linkedin Twitter

Financials

M&A