Deskpro Overview

Deskpro delivers an omnichannel help desk solution designed to streamline customer support and enhance ticket management. It supports efficient collaboration across support teams, ensuring seamless communication. Deskpro stands out with its flexibility, offering deployment options on the cloud, your own infrastructure, or self-hosted environments, catering to diverse IT strategies. Its robust feature set includes comprehensive support tools that integrate across various platforms, promoting a unified support experience. Deskpro's versatility allows organizations to tailor their support systems to specific needs, enhancing team productivity and customer satisfaction. Notably, Deskpro is trusted by leading organizations, underscoring its reliability and effectiveness in delivering exceptional support solutions.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Deskpro.

Other use cases:

  • Engagement Management
  • Workflow Management
  • Customer Feedback Management
  • Sales Document Management
  • Category Management
  • Knowledge Management
  • Call Recording
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Deskpro.

Other priorities:

  • Launch New Products
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Navigation
  • Improve Brand Engagement
  • Improve Visibility
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Deskpro Use-Cases and Business Priorities: Customer Satisfaction Data

Deskpro works with different mediums / channels such as E-Mail.

Deskpro's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and Deskpro support capabilities include Chat Support, Phone Support, Email Support, etc. also Deskpro analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I take advantage every day of the powerful functions of the helpdesk to foster better and more meaningful relationships...." Peer review by Carlos P, Administrator

Deskpro, WP Engine, Cayzu Help Desk, Elementor, Fastr Creator Studio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Deskpro offers essential helpdesk ticketing software with numerous features. It equips support teams with necessary tools for effective customer service.

Popular Business Setting

for Deskpro

Top Industries

  • Information Technology and Services
  • Computer Software
  • Human Resources

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Deskpro is popular in Information Technology And Services, Computer Software, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Deskpro Use Cases

Why is Deskpro the best choice for Helpdesk Management?

What benefits does Deskpro offer for Communication Management?

What solutions does Deskpro provide for Content Management?

What Are the key features of Deskpro for Engagement Management?

What benefits does Deskpro offer for Workflow Management?

33+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Deskpro solved their Help Desk needs. Cuspera uses 14502 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

CASE STUDY Tain

Deskpro helped Tain after they became unhappy with Kayako removing On-Premise support. Tain needed a scalable, on-premise help desk that was easy to migrate to. They used Deskpro’s data importer to m...ove from Kayako without issues. Tain set up Deskpro for their teams and used triggers to automate tasks. This reduced errors and let agents answer more tickets. Tain values Deskpro’s helpful and quick support team.

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Hospitality

CASE STUDY Vienna House

Deskpro helps Vienna House manage customer support for its hotels across Europe. The company needed a cloud-based ticketing system to handle growing support needs. Deskpro's intuitive interface and e...asy licensing made it the top choice. Vienna House uses the ticketing and reporting features daily. The team finds the system easy to use and values the predefined reports. Deskpro supports Vienna House as it expands its hotel chain.

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CASE STUDY Typeqast

Deskpro helped Typeqast support its clients' software with ease. Typeqast needed a help desk that could handle multi-brand and multi-channel support. Deskpro's multi-branding and guides features let ...them create personalized help centers for each client. The team saw fewer support tickets as guides and documentation answered common questions. Deskpro's live chat and JIRA integration improved team communication. Typeqast plans to keep using Deskpro as they grow.

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Computer Software

CASE STUDY Zermelo

Deskpro helped Zermelo, an education software company, improve its customer support. Zermelo needed a help desk that could be hosted on-premise to meet data privacy rules and support a growing user b...ase. Deskpro's on-premise solution let Zermelo store data on its own servers and manage email and phone requests from schools. Integration with existing systems was easy. Zermelo now tracks client journeys and manages licensing with Deskpro, gaining better control over data and workflows.

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Financial Services

CASE STUDY The Progressive Building Society

Deskpro helped The Progressive Building Society upgrade its help desk with more customizable features. The company switched from Hornbill to Deskpro for better usability, fixed pricing, and scalabili...ty. The support team now uses ticket categorization and customizable filters to boost productivity. Deskpro made it easier for agents to manage tickets and improved daily operations. The team plans to use more Deskpro features to automate processes and track KPIs.

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Information Technology and Services

CASE STUDY VAIRKKO

Deskpro helped VAIRKKO simplify customer support workflows. VAIRKKO needed a flexible help desk that matched their unique processes. Other platforms lacked the customization and filtering they requir...ed. Deskpro offered custom ticket filters, workflow alignment, and strong support. VAIRKKO found Deskpro affordable and easy to use. The team now delivers better service to thousands of clients.

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Video

Deskpro Helpdesk Software Demo

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Frequently Asked Questions(FAQ)

for Deskpro

What is Deskpro?

Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support.

Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.

What is Deskpro used for?

Deskpro is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Helpdesk Management, Communication Management and Content Management .

What are the top features of Deskpro?

Ticketing, Templates and Alerts: popups & Notifications are some of the top features of Deskpro.

Who uses Deskpro?

Deskpro is used by Information Technology And Services, Computer Software and Human Resources among other industries.

What are Deskpro alternatives?

WP Engine, Cayzu Help Desk, Elementor and Fastr Creator Studio are popular alternatives for Deskpro.

Where is Deskpro located?

Deskpro is headquartered at 79 Hartfield Road, London, Wimbledon SW6 3JA, GB.
lightning

Peers used Deskpro for helpdesk management and communication management

Deskpro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)

Software Failure Risk Guidance

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for Deskpro

Overall Risk Meter

Low Medium High

Top Failure Risks for Deskpro

Deskpro Ltd. News

Product

Streamline Your Customer Service with MiiTel and Deskpro Integration - Nusantarapos

The integration of MiiTel and Deskpro enables companies to manage customer interactions across calls, WhatsApp chats, and ticketing systems on a unified platform, streamlining customer service operations.

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Deskpro Ltd. Profile

Company Name

Deskpro Ltd.

Company Website

https://www.deskpro.com/

HQ Location

79 Hartfield Road, London, Wimbledon SW6 3JA, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE