Deskpro Overview
Deskpro offers essential helpdesk ticketing software with numerous features. It equips support teams with necessary tools for effective customer service.
Use Cases
Customers recommend Helpdesk Management, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Deskpro.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Deskpro.
Deskpro Use-Cases and Business Priorities: Customer Satisfaction Data
Deskpro works with different mediums / channels such as E-Mail.
Deskpro's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and Deskpro support capabilities include Chat Support, Phone Support, Email Support, etc. also Deskpro analytics capabilities include Analytics, and Custom Reports.
Reviews
"...We really liked the ability to customise the way our customers interact with us...." Peer review by Andrew I., Solution Architect, Information Technology and Services
Deskpro, Freshservice, Jitbit Helpdesk, CRMdesk, HappyFox Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Deskpro
Top Industries
- Information Technology and Services
- Computer Software
- Human Resources
Popular in
- Small Business
- Mid Market
- Enterprise
Deskpro is popular in Information Technology And Services, Computer Software, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Deskpro Use Cases
What makes Deskpro ideal for Helpdesk Management?
How does Deskpro address your Communication Management Challenges?
How can Deskpro enhance your Content Management process?
How does Deskpro address your Engagement Management Challenges?
How does Deskpro address your Workflow Management Challenges?
33+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Deskpro solved their Help Desk needs. Cuspera uses 14502 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Video
Deskpro Helpdesk Software Demo
Frequently Asked Questions(FAQ)
for Deskpro
What is Deskpro?
Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support.
Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.
What is Deskpro used for?
What are the top features of Deskpro?
Who uses Deskpro?
What are Deskpro alternatives?
Where is Deskpro located?
Peers used Deskpro for helpdesk management and communication management
Deskpro Competitors
Deskpro Features
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- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (1025) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (1025) |
Deskpro Integrations
Deskpro integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Deskpro
Overall Risk Meter
Top Failure Risks for Deskpro
Deskpro Profile
Company Name
Deskpro
Company Website
https://www.deskpro.com/HQ Location
79 Hartfield Road, London, Wimbledon SW6 3JA, GB
Employees
11-50
Social
Financials
PRIVATE
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