Deskpro Overview

Deskpro delivers an omnichannel help desk solution designed to streamline customer support and enhance ticket management. It supports efficient collaboration across support teams, ensuring seamless communication. Deskpro stands out with its flexibility, offering deployment options on the cloud, your own infrastructure, or self-hosted environments, catering to diverse IT strategies. Its robust feature set includes comprehensive support tools that integrate across various platforms, promoting a unified support experience. Deskpro's versatility allows organizations to tailor their support systems to specific needs, enhancing team productivity and customer satisfaction. Notably, Deskpro is trusted by leading organizations, underscoring its reliability and effectiveness in delivering exceptional support solutions.

Use Cases

Customers recommend Helpdesk Management, Communication Management, Content Management, as the business use cases that they have been most satisfied with while using Deskpro.

Other use cases:

  • Engagement Management
  • Workflow Management
  • Customer Feedback Management
  • Sales Document Management
  • Category Management
  • Knowledge Management
  • Call Recording
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Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Deskpro.

Other priorities:

  • Launch New Products
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Navigation
  • Improve Brand Engagement
  • Improve Visibility
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Deskpro Use-Cases and Business Priorities: Customer Satisfaction Data

Deskpro works with different mediums / channels such as E-Mail.

Deskpro's features include Ticketing, Templates, Alerts: Popups & Notifications, etc. and Deskpro support capabilities include Chat Support, Phone Support, Email Support, etc. also Deskpro analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Deskpro is a helpdesk software solution that helps companies manage their communication with their customers and user base across a multiple channels; email, live chat, voice, social media...." Peer review

Deskpro, WP Engine, Cayzu Help Desk, Elementor, Fastr Creator Studio, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Deskpro offers essential helpdesk ticketing software with numerous features. It equips support teams with necessary tools for effective customer service.

Popular Business Setting

for Deskpro

Top Industries

  • Information Technology and Services
  • Computer Software
  • Human Resources

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Deskpro is popular in Information Technology And Services, Computer Software, and Human Resources and is widely used by Small Business, Mid Market, and Enterprise.

Deskpro Customer wins, Customer success stories, Case studies

How does Deskpro facilitate Helpdesk Management?

What Are the key features of Deskpro for Communication Management?

How can Deskpro enhance your Content Management process?

Why is Deskpro the best choice for Engagement Management?

How efficiently Does Deskpro manage your Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Deskpro solved their Help Desk needs. Cuspera uses 14502 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

3pAll - Fulfilment & Logistics

Deskpro helps 3pAll manage customer support for multiple brands. 3pAll needed a help desk that could handle technical support and order inquiries for different clients. Deskpro's multi-branding and a...utomation features made ticket routing and organization easy. The team uses Deskpro to keep brands separate and customize departments and labels. Custom reports give insights into support cases. 3pAll finds Deskpro better than other CRM ticketing systems they tried.

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Advertising Specialty Institute (ASI) - Advertising

Deskpro helped Advertising Specialty Institute (ASI) manage support for multiple brands with one unified help desk. ASI needed a ticketing system to handle complex support across brands and departmen...ts. Deskpro's multi-brand features and competitive pricing met their needs. ASI improved agent efficiency and accountability with intelligent routing and SLA tracking. The cloud deployment reduced technical complexity for ASI's team.

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Airbus OneWeb - Technology

Deskpro helped Airbus OneWeb manage internal support as their micro-satellite project grew. The team struggled with lost information and poor communication using face-to-face methods. Deskpro's on-pr...emise help desk let them store and access all support data easily. Internal communication improved, and agents could find information faster. The Help Center and knowledge base made solutions easy to find for the team and clients. Airbus OneWeb plans to use Deskpro's live chat and API for even better support as the project expands.

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Amplifi - Marketing And Advertising

Deskpro helps Amplifi manage client communications for non-profit organizations. Before Deskpro, Amplifi used Outlook, which made tracking conversations hard. Deskpro's shared inbox, snippets, and ti...cket merging features improved team efficiency. The Help Center and knowledge base let Amplifi standardize client support. Amplifi finds Deskpro flexible and easy to customize for their needs. Their communications are now more organized and streamlined.

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Arkansas Urology - Hospital & Health Care

Deskpro helped Arkansas Urology improve its internal IT support. The team switched from using email to Deskpro for better organization and efficiency. Deskpro's on-premise solution met their security... needs. The reporting features gave management clear insights into support performance. The agent interface made ticket handling easier for staff. Reliable Linux-based operations simplified IT tasks for the team.

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Atlantech - Telecommunications

Deskpro On-Premise helped Atlantech after their old provider stopped supporting on-premise solutions. Atlantech needed a help desk with strong automation and customization. Deskpro offered easy migra...tion, fast setup, and features like escalations, SLAs, and triggers. The support team rated Deskpro 9 out of 10. Deskpro's support and custom development impressed Atlantech, making their customer support team more efficient.

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Deskpro Helpdesk Software Demo

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Frequently Asked Questions(FAQ)

for Deskpro

What is Deskpro?

Deskpro is an all-in-one helpdesk software that provides customers and internal users with memorable customer experiences. It is a multi-channel helpdesk that captures and stores every message from customer conversations in a shared inbox, bringing the team together for harmonious support.

Deskpro improves efficiency by eliminating repetitive tasks with powerful automations. Aids in the making of data-driven decisions that improve the team's support, the development of a support system that gathers feedback directly from the user, and the ability to instantly communicate with customers with more functionality and customizable capabilities.

What is Deskpro used for?

Deskpro is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Helpdesk Management, Communication Management and Content Management .

What are the top features of Deskpro?

Ticketing, Templates and Alerts: popups & Notifications are some of the top features of Deskpro.

Who uses Deskpro?

Deskpro is used by Information Technology And Services, Computer Software and Human Resources among other industries.

What are Deskpro alternatives?

WP Engine, Cayzu Help Desk, Elementor and Fastr Creator Studio are popular alternatives for Deskpro.

Where is Deskpro located?

Deskpro is headquartered at 79 Hartfield Road, London, Wimbledon SW6 3JA, GB.
lightning

Peers used Deskpro for helpdesk management and communication management

Deskpro Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

1.58/5 ★

Read Reviews (1)
Analytics

4.33/5 ★

Read Reviews (93)
Custom Reports

4.05/5 ★

Read Reviews (1025)

Software Failure Risk Guidance

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for Deskpro

Overall Risk Meter

Low Medium High

Top Failure Risks for Deskpro

Deskpro Ltd. News

Product

Streamline Your Customer Service with MiiTel and Deskpro Integration - Nusantarapos

The integration of MiiTel and Deskpro enables companies to manage customer interactions across calls, WhatsApp chats, and ticketing systems on a unified platform, streamlining customer service operations.

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Deskpro Ltd. Profile

Company Name

Deskpro Ltd.

Company Website

https://www.deskpro.com/

HQ Location

79 Hartfield Road, London, Wimbledon SW6 3JA, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE