Deskware Overview

Deskware enhances communication between help desk agents and customers, leading to quicker and more efficient problem resolution. Online interactions are smooth and frictionless.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Collaboration, as the business use cases that they have been most satisfied with while using Deskware.

Other use cases:

  • Workflow Management
  • Engagement Management
  • Category Management
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Business Priorities

Improve Consistency and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using Deskware.

Other priorities:

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Deskware Use-Cases and Business Priorities: Customer Satisfaction Data

Deskware works with different mediums / channels such as Mobile. and Mobile App.

Deskware's features include Ticketing. and Deskware support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Deskware analytics capabilities include Custom Reports, and Analytics.

Reviews

"...I liked the ease of integration into our environment and the endless options it offers for workflows. . ...." Peer review by Verified Reviewer, Legal Services

Deskware, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Deskware

Top Industries

  • Legal Services

Popular in

  • Mid Market

Deskware is popular in Legal Services, and is widely used by Mid Market,

Comprehensive Insights on Deskware Use Cases

What benefits does Deskware offer for Helpdesk Management?

What solutions does Deskware provide for Knowledge Management?

Deskware Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.81/5 ★

Read Reviews (4)
Analytics

3.61/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.81/5 ★

Read Reviews (4)
Analytics

3.61/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Deskware

Top Failure Risks for Deskware

Deskware Profile

Company Name

Deskware

Company Website

https://deskware.com

HQ Location

5013 Umber Way South, Tampa, FL 37425, US

Employees

11-50

Social

Linkedin

Financials

PRIVATE