DigitalCX Overview
DigitalCX is a conversation platform for customer engagement, problem-solving, and transaction completion. It increases customer satisfaction, decreases call volume, and improves conversion rates.
Use Cases
Customers recommend Engagement Management, Advertisement, Knowledge Management, as the business use cases that they have been most satisfied with while using DigitalCX.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using DigitalCX.
DigitalCX Use-Cases and Business Priorities: Customer Satisfaction Data
DigitalCX works with different mediums / channels such as Display Advertisement. Website. Social Media etc.
DigitalCX's features include Personalization. and DigitalCX support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also DigitalCX analytics capabilities include Custom Reports, and Analytics.
Reviews
"...DigitalCX delivers highly personalised self-service, sales and community engagement across any digital channel and every digital device...." Peer review
DigitalCX, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on DigitalCX Use Cases
What Are the key features of DigitalCX for Engagement Management?
How does DigitalCX address your Advertisement Challenges?
How can DigitalCX optimize your Knowledge Management Workflow?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well DigitalCX solved their Help Desk needs. Cuspera uses 148 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used DigitalCX for engagement management and advertisement
DigitalCX Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (10) |
| Custom Reports | Read Reviews (19) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for DigitalCX
Top Failure Risks for DigitalCX
CX Company Profile
Company Name
CX Company
Company Website
https://www.cxcompany.com/HQ Location
Rotterdam, Zuid-Holland 3068 AV, NL
Employees
101-250
Social
Financials
PRIVATE
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