DigitalGenius: Use-Cases, Insights and Reviews | 2025 Cuspera

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

DigitalGenius | Customer Service Automation Platform

AI Powered

DigitalGenius Overview

DigitalGenius leverages AI to automate customer service in the ecommerce sector, handling both pre- and post-purchase inquiries. This AI agent not only resolves queries but also enhances customer satisfaction, fostering loyalty. Its capabilities include deep integrations that provide instant support, potentially increasing conversion rates and lifetime value (LTV) for businesses. By detecting and addressing issues proactively, DigitalGenius helps ecommerce platforms maintain smooth operations and improve customer interactions. This tool is tailored for ecommerce, making it a strategic asset for businesses aiming to optimize their customer service experience.

Use Cases

Customers recommend Measuring Customer Satisfaction, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using DigitalGenius.

Other use cases:

Social Media Analytics
Contact List Management
Training & Onboarding
Measuring Net Promoter Score
Customer Case Management
Knowledge Management
Lead Tracking

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using DigitalGenius.

Other priorities:

Improve ROI
Scale Best Practices
Improve Efficiency
Increase Sales & Revenue
Improve Brand Engagement

See all business priorities See less business priorities

DigitalGenius Use-Cases and Business Priorities: Customer Satisfaction Data

DigitalGenius's features include Ticketing, Personalization, and Dashboard. and DigitalGenius support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also DigitalGenius analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Increased CSAT scores Reduced TAT...." Peer review by Jyothi N, Content Writer

DigitalGenius, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

DigitalGenius transforms customer experience with AI-powered service automation. Pre- and post-purchase questions are seamlessly handled for Ecommerce.

Comprehensive Insights on DigitalGenius Use Cases

What makes DigitalGenius ideal for Measuring Customer Satisfaction?

How does DigitalGenius facilitate Engagement Management?

What Are the key features of DigitalGenius for Workflow Management?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well DigitalGenius solved their Help Desk needs. Cuspera uses 433 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

Apparel & Fashion

CASE STUDY Boardriders

DigitalGenius helped Boardriders automate 50% of customer service cases across all brands. The company faced a surge in online sales and customer queries when stores closed during the COVID-19 pandem...ic. DigitalGenius integrated with Zendesk and Salesforce Commerce Cloud in just a week. The AI platform reduced average resolution time by 75% and first reply time by 99%. Agents could focus on complex tickets, improving customer satisfaction and handling peaks like Brexit-related delivery delays.

CASE STUDY waterdrop®

waterdrop uses AI automation to improve both the customer and employee experience

CASE STUDY SNIPES

Automates over ⅓ of German enquiries with 99% accuracy in 6 weeks

CASE STUDY musicMagpie

Halving ticket resolution times, and cutting first response time by 67%

CASE STUDY Porto’s Bakery

DigitalGenius helps Porto’s Bakery save $7K+ a month with proactive CS automation

Apparel & Fashion

CASE STUDY G-Star Raw

DigitalGenius helped G-Star Raw automate customer service. The AI platform resolved 90% of order-related cases with no agent help. Response times dropped by 60%. 40% of all cases were solved without ...agents. G-Star integrated DigitalGenius with Salesforce and major couriers. Agents now focus on complex issues, while the bot handles repeat questions.

What Metrics Should Customer Success Leaders be tracking? - Webinar with Ines Castro from On

Peers used DigitalGenius for measuring customer satisfaction and engagement management

DigitalGenius Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.91/5 ★ Read Reviews (88)
Analytics	4.78/5 ★ Read Reviews (25)
Custom Reports	4.46/5 ★ Read Reviews (19)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.91/5 ★ Read Reviews (88)
Analytics	4.78/5 ★ Read Reviews (25)
Custom Reports	4.46/5 ★ Read Reviews (19)

Software Failure Risk Guidance

for DigitalGenius

Overall Risk Meter

Low Medium High

Top Failure Risks for DigitalGenius

DigitalGenius Profile

Company Name

DigitalGenius

Company Website

https://www.digitalgenius.com/

HQ Location

1 Canada Square,London, GB

Employees

51-100

Social

Financials

SERIES A