Document360 Overview

Document360 empowers businesses to create comprehensive knowledge bases for both customers and internal teams. Leveraging AI, it simplifies the development of FAQs, user guides, and product documentation. Its platform supports multiple applications, offering seamless integration with popular tools. This capability enhances the accessibility and usability of information across various business functions, ensuring that teams have the critical data they need at their fingertips. A unique advantage of Document360 is its ability to scale with your product, providing a dynamic solution for growing enterprises. The software's AI-driven features streamline the documentation process, reducing the time and resources required for effective knowledge management.

Use Cases

Customers recommend Knowledge Management, Sending & Publishing Communications, Helpdesk Management, as the business use cases that they have been most satisfied with while using Document360.

Other use cases:

  • Collaboration
  • Engagement Management
  • Category Management
  • Training & Onboarding
  • Content Management
  • Playbook Creation
  • Competitive Intelligence
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Business Priorities

Improve Brand Engagement and Acquire Customers are the most popular business priorities that customers and associates have achieved using Document360.

Other priorities:

  • Build Brand Awareness
  • Launch New Products
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Document360 Use-Cases and Business Priorities: Customer Satisfaction Data

Document360 works with different mediums / channels such as E-Mail. and Chat.

Reviews

"After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled." - Matt Watson

Document360, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Document360 offers an advanced writer's portal and a knowledge base assistant for customers, ensuring branding consistency. Create a tailored knowledge base effortlessly.

Popular Business Setting

for Document360

Top Industries

  • Computer Software
  • Computer & Network Security
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Document360 is popular in Computer Software, Computer & Network Security, and Information Technology And Services and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Document360 Use Cases

How can Document360 enhance your Knowledge Management process?

What benefits does Document360 offer for Sending & Publishing Communications?

How does Document360 facilitate Helpdesk Management?

How efficiently Does Document360 manage your Collaboration?

How can Document360 enhance your Engagement Management process?

10+ more Business Use Cases

22 buyers and buying teams have used Cuspera to assess how well Document360 solved their Knowledge Management needs. Cuspera uses 420 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Document360 testimonial

Matt Watson

CEO

Stackify

After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled. Testimonial By Matt Watson
Document360 testimonial

Nibu Thomas

Associate Director

Whatfix

I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. Testimonial By Nibu Thomas
Document360 testimonial

Ryan Brooks

Founder/CEO

CtrlV

Document360 provides a great combination of performance, design, and convenience. All at a reasonable price! Testimonial By Ryan Brooks
CUSTOMERS TESTIMONIALS
Document360 testimonial

Matt Watson

CEO

Stackify

After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled. Testimonial By Matt Watson
Document360 testimonial

Nibu Thomas

Associate Director

Whatfix

I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. Testimonial By Nibu Thomas
Document360 testimonial

Ryan Brooks

Founder/CEO

CtrlV

Document360 provides a great combination of performance, design, and convenience. All at a reasonable price! Testimonial By Ryan Brooks

Case Studies

Information Technology and Services

CASE STUDY Mindful by Medallia

Document360 gave Mindful by Medallia full control over custom CSS and a better sidebar menu. Their old documentation tool added unwanted HTML and lacked strong search and categories. With Document360..., Mindful made a knowledge base for both internal and external users. The platform is flexible and affordable. Internal users now prefer Document360 over their old documentation stack.

Information Technology and Services

CASE STUDY SafeBreach

Document360 helped SafeBreach create a flexible, private user documentation site. SafeBreach needed a customizable, easy-to-use platform with strong integrations and instant feedback. Previous tools ...were buggy, expensive, and hard to use. With Document360, SafeBreach made quick updates, managed workflows, and improved peer review. The intuitive interface encouraged staff to contribute and review content.

Information Technology and Services

CASE STUDY Whatfix

Document360 helped Whatfix improve its customer experience by providing a robust knowledge base platform. Whatfix needed a reliable documentation site to support customers and internal teams as it sc...aled. The company faced issues with downtime and limited flexibility using Confluence Server. Document360 offered a single platform for authoring and publishing, intuitive UI, and CMS features. This allowed Whatfix to create a documentation website that met both internal and customer needs.

Consumer Goods

CASE STUDY View Inc

Document360 helped View Inc improve customer onboarding. View Inc needed an easy-to-use documentation tool for their distributed team. Their old system was slow and hard to manage. Document360 offere...d a simple interface, browser-based editing, and strong collaboration features. View Inc now spends less time educating new customers. Customers say the documentation is easier to understand.

Information Technology and Services

CASE STUDY Panaya

Document360 helped Panaya improve their internal and customer-facing knowledge base. Panaya faced issues with their old platform, like poor search and no version control. With Document360, they gaine...d better search, analytics, and workflow features. Panaya migrated 600 articles and now 4,000 customers use their documentation monthly. Feedback from both customers and staff is positive, and usage of Document360 has grown across Panaya's teams.

Real Estate

CASE STUDY Mark-Taylor

Document360 helped Mark-Taylor organize and update their standard operating procedures. Before, they used Microsoft SharePoint, which was hard to use and had poor search. With Document360, their know...ledge base is easy to navigate and update. Employees can find information fast. The analytics show which topics need updates. User adoption improved across 750 employees in 20 locations.

Video

Introducing Document360 2.0: AI-Powered Knowledge Base

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lightning

Peers used Document360 for knowledge management and sending & publishing communications

Document360 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.34/5 ★

Read Reviews (4)
Custom Reports

4.58/5 ★

Read Reviews (50)
Analytics

4.42/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.34/5 ★

Read Reviews (4)
Custom Reports

4.58/5 ★

Read Reviews (50)
Analytics

4.42/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for Document360

Overall Risk Meter

Low Medium High

Top Failure Risks for Document360

Document360 Limited News

Product

Document360s Latest Update Redefines Documentation Processes

Document360 has launched a significant update that enhances documentation processes with new features like the Eddy AI writing agent, which automates content creation and integrates SEO keywords. The update also includes smarter search capabilities, multilingual localization, and API integration for workflow management. These improvements aim to streamline documentation, enabling faster content creation and better user experiences.

Product

Brand New Features to Make Your Knowledge Base Interactive and Powerful

Document360 has introduced new features in its May update to enhance knowledge base interactivity and power. The release includes AI-driven capabilities for instant answers, a centralized AI-powered workspace, and improved tools for technical documentation and customer support. These updates aim to streamline knowledge management, reduce content debt, and improve user engagement for SaaS and enterprise documentation teams.

Product

New Features for a Smarter Knowledge Base: Creation, Management, and More

Document360 has released its Spring 2025 update, introducing enhanced AI-powered features and improved user experience for its knowledge base software. The update focuses on smarter content creation, streamlined management, and a more intuitive interface for technical documentation and customer support.

Product

Unwrap Powerful March Updates That Make Documentation a Breeze

Document360 has released its March update, featuring AI search, offline mode, and UX improvements to enhance their knowledge base software.

Document360 Limited Profile

Company Name

Document360 Limited

Company Website

//document360.com

HQ Location

LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom

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