Document360 Overview
Document360 empowers businesses to create comprehensive knowledge bases for both customers and internal teams. Leveraging AI, it simplifies the development of FAQs, user guides, and product documentation. Its platform supports multiple applications, offering seamless integration with popular tools. This capability enhances the accessibility and usability of information across various business functions, ensuring that teams have the critical data they need at their fingertips. A unique advantage of Document360 is its ability to scale with your product, providing a dynamic solution for growing enterprises. The software's AI-driven features streamline the documentation process, reducing the time and resources required for effective knowledge management.
Use Cases
Customers recommend Knowledge Management, Sending & Publishing Communications, Helpdesk Management, as the business use cases that they have been most satisfied with while using Document360.
Business Priorities
Improve Brand Engagement and Acquire Customers are the most popular business priorities that customers and associates have achieved using Document360.
Document360 Use-Cases and Business Priorities: Customer Satisfaction Data
Document360 works with different mediums / channels such as E-Mail. and Chat.
Reviews
"I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task." - Nibu Thomas
Peer review evidence (same sources as the product rating summary)
"...Centralised knowledge management that it works as an extension of other features and integrates perfectly your favorite third-party tools like Zendesk, Freshchat, Olark, Google analytics, etc. making Document360..." Peer review by Verified Reviewer, Consumer Goods
"...We had specific requirements about publishing to specific user groups, which are now part of the standard product...." Peer review by Arjan R., Director Product Management, Information Technology and Services
"...Document360 works hand in hand with your existing help desk, analytics, commenting, chat, and translation products both ways. ..." Get to know Document360 Integrations and Extensions capabilities
Document360, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Document360 offers an advanced writer's portal and a knowledge base assistant for customers, ensuring branding consistency. Create a tailored knowledge base effortlessly.
Popular Business Setting
for Document360
Top Industries
- Computer Software
- Computer & Network Security
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Large Enterprise
Document360 is popular in Computer Software, Computer & Network Security, and Information Technology And Services and is widely used by Mid Market, Small Business, and Large Enterprise.
Document360 Customer wins, Customer success stories, Case studies
What Are the key features of Document360 for Knowledge Management?
How does Document360 facilitate Sending & Publishing Communications?
What Are the key features of Document360 for Helpdesk Management?
How can Document360 optimize your Collaboration Workflow?
What solutions does Document360 provide for Engagement Management?
22 buyers and buying teams have used Cuspera to assess how well Document360 solved their Knowledge Management needs. Cuspera uses 420 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. Testimonial By Nibu Thomas |
|
Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley |
|
Document360 is very intuitive and provides a great user experience without the need to invest significant resources. Testimonial By Daniel Goldfield |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nibu Thomas Associate Director Whatfix |
I like that the product is intuitive. When you first log in, you immediately know where to go for what kind of task. Testimonial By Nibu Thomas |
|
Neil Buckley Managing Director Apexbi |
Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley |
|
Daniel Goldfield VP Customer Success Perimeter 81 |
Document360 is very intuitive and provides a great user experience without the need to invest significant resources. Testimonial By Daniel Goldfield |
Introducing Document360 2.0: AI-Powered Knowledge Base
Peers used Document360 for knowledge management and sending & publishing communications
Document360 Competitors
Document360 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (14) |
Document360 Integrations
Document360 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Document360
Software Failure Risk Guidance
?for Document360
Overall Risk Meter
Top Failure Risks for Document360
Document360 Limited News
Document360 April Updates: Guides, CSP Security & AI Search
Document360's April updates enhance knowledge base capabilities with multilingual support for step-by-step guides, advanced Content Security Policy (CSP) controls, and AI-powered search. These improvements focus on security and accessibility, allowing for seamless documentation management and user experience. Key features include automatic translation tracking, expanded CSP directives, and secure widget navigation.
Scale Your Documentation Effortlessly with Eddy AI ?? Your AI Writing Assistant
Document360 introduces Eddy AI, an AI writing assistant designed to streamline documentation processes. Eddy AI helps technical writers by automating repetitive tasks, allowing them to focus on clarity and creativity. It supports multiple input types, customization options, and integrates style guides to maintain consistency. Eddy AI is scalable for various organizational needs and includes features like audit trails and role-based access.
Document360s Latest Update Redefines Documentation Processes
Document360 has launched a significant update that enhances documentation processes with new features like the Eddy AI writing agent, which automates content creation and integrates SEO keywords. The update also includes smarter search capabilities, multilingual localization, and API integration for workflow management. These improvements aim to streamline documentation, enabling faster content creation and better user experiences.
Brand New Features to Make Your Knowledge Base Interactive and Powerful
Document360 has introduced new features in its May update to enhance knowledge base interactivity and power. The release includes AI-driven capabilities for instant answers, a centralized AI-powered workspace, and improved tools for technical documentation and customer support. These updates aim to streamline knowledge management, reduce content debt, and improve user engagement for SaaS and enterprise documentation teams.
Document360 Limited Profile
Company Name
Document360 Limited
Company Website
//document360.comHQ Location
LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom
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