Document360 Overview

Document360 offers an advanced writer's portal and a knowledge base assistant for customers, ensuring branding consistency. Create a tailored knowledge base effortlessly.

Use Cases

Customers recommend Knowledge Management, Sending & Publishing Communications, Helpdesk Management, as the business use cases that they have been most satisfied with while using Document360.

Other use cases:

  • Collaboration
  • Engagement Management
  • Category Management
  • Training & Onboarding
  • Content Management
  • Playbook Creation
  • Competitive Intelligence
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Business Priorities

Improve Brand Engagement and Acquire Customers are the most popular business priorities that customers and associates have achieved using Document360.

Other priorities:

  • Build Brand Awareness
  • Launch New Products
See all business priorities See less business priorities

Document360 Use-Cases and Business Priorities: Customer Satisfaction Data

Document360 works with different mediums / channels such as E-Mail. and Chat.

Reviews

"Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain." - Neil Buckley

Document360, Upland RightAnswers, Remote Support, Confluence, Guru knowledge network, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Document360

Top Industries

  • Computer Software
  • Computer & Network Security
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Document360 is popular in Computer Software, Computer & Network Security, and Information Technology And Services and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Document360 Use Cases

How does Document360 address your Knowledge Management Challenges?

What solutions does Document360 provide for Sending & Publishing Communications?

What solutions does Document360 provide for Helpdesk Management?

Why is Document360 the best choice for Collaboration?

What benefits does Document360 offer for Engagement Management?

10+ more Business Use Cases

22 buyers and buying teams have used Cuspera to assess how well Document360 solved their Knowledge Management needs. Cuspera uses 420 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Document360 testimonial

Neil Buckley

Managing Director

Apexbi

Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley
Document360 testimonial

Matt Watson

CEO

Stackify

After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled. Testimonial By Matt Watson
Document360 testimonial

Daniel Goldfield

VP Customer Success

Perimeter 81

Document360 is very intuitive and provides a great user experience without the need to invest significant resources. Testimonial By Daniel Goldfield
CUSTOMERS TESTIMONIALS
Document360 testimonial

Neil Buckley

Managing Director

Apexbi

Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley
Document360 testimonial

Matt Watson

CEO

Stackify

After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled. Testimonial By Matt Watson
Document360 testimonial

Daniel Goldfield

VP Customer Success

Perimeter 81

Document360 is very intuitive and provides a great user experience without the need to invest significant resources. Testimonial By Daniel Goldfield

Case Studies

COMPANY INDUSTRY CASE STUDIES
Document360 case study
Computer Software
Computer Software
Case Study AutoRABIT

Learn how Document360 helped AutoRABIT to modernize its content delivery, providing a more agile approach to the development and delivery of its software and supporting documentation.

Read More
Document360 case study
Computer Software
Computer Software
Case Study Apexbi

ApexBi finds Document360 platform exceptionally user friendly providing for an engaging customer experience.

Read More
Document360 case study
Entertainment
Entertainment
Case Study CtrlV

Document360’s efficient and convenient knowledge-base design has saved a lot of time for CtrlV, that was previously wasted on the storage and retrieval of important documents.

Read More

Video

Introducing Document360 2.0: AI-Powered Knowledge Base

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lightning

Peers used Document360 for knowledge management and sending & publishing communications

Document360 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.34/5

Read Reviews (4)
Custom Reports

4.58/5

Read Reviews (50)
Analytics

4.42/5

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.34/5

Read Reviews (4)
Custom Reports

4.58/5

Read Reviews (50)
Analytics

4.42/5

Read Reviews (14)

Software Failure Risk Guidance

?

for Document360

Overall Risk Meter

Low Medium High

Top Failure Risks for Document360

Document360 Limited News

Unwrap Powerful March Updates That Make Documentation a Breeze

Document360 has released its March update, featuring AI search, offline mode, and UX improvements to enhance their knowledge base software.

31/03/2025 - source

Unwrap the New Features to Supercharge Your Documentation

Document360 introduces new features for documentation, including analytics, SEO, and integrations. It offers solutions for various industries and roles, and provides resources like tutorials and customer stories to enhance user experience.

01/01/2025 - source

Impact Of Documentation On The Release Management Process

Document360 offers features like analytics, SEO, and integrations for documentation management. It supports various industries and roles, providing solutions for knowledge bases, software documentation, and more. Resources include customer stories, webinars, and educational materials to enhance user experience.

29/12/2024 - source

Document360 Limited Feeds

Best AI Prompts For Creating FAQs

Document360 announces the acquisition of Floik.

14/11/2024 - source

Kovai.co Acquires SaaS Startup Floik to Boost Document360's Knowledge Management Capabilities - Entrepreneur

Kovai.co has acquired the SaaS startup Floik to enhance the knowledge management capabilities of Document360.

12/11/2024 - source

Kovai.co Acquires Floik To Enhance Its Document360 Knowledge Management Platform - BW Disrupt

Kovai.co acquires Floik to improve its Document360 knowledge management platform, enhancing features and capabilities.

12/11/2024 - source

Document360 Limited Profile

Company Name

Document360 Limited

Company Website

//document360.com

HQ Location

LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom

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