Document360 Overview
Document360 empowers businesses to create comprehensive knowledge bases for both customers and internal teams. Leveraging AI, it simplifies the development of FAQs, user guides, and product documentation. Its platform supports multiple applications, offering seamless integration with popular tools. This capability enhances the accessibility and usability of information across various business functions, ensuring that teams have the critical data they need at their fingertips. A unique advantage of Document360 is its ability to scale with your product, providing a dynamic solution for growing enterprises. The software's AI-driven features streamline the documentation process, reducing the time and resources required for effective knowledge management.
Use Cases
Customers recommend Knowledge Management, Sending & Publishing Communications, Helpdesk Management, as the business use cases that they have been most satisfied with while using Document360.
Business Priorities
Improve Brand Engagement and Acquire Customers are the most popular business priorities that customers and associates have achieved using Document360.
Document360 Use-Cases and Business Priorities: Customer Satisfaction Data
Document360 works with different mediums / channels such as E-Mail. and Chat.
Reviews
"Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers’ needs." - Helen Kravchenko
Document360, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Document360 offers an advanced writer's portal and a knowledge base assistant for customers, ensuring branding consistency. Create a tailored knowledge base effortlessly.
Popular Business Setting
for Document360
Top Industries
- Computer Software
- Computer & Network Security
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Large Enterprise
Document360 is popular in Computer Software, Computer & Network Security, and Information Technology And Services and is widely used by Mid Market, Small Business, and Large Enterprise.
Comprehensive Insights on Document360 Use Cases
How does Document360 facilitate Knowledge Management?
How does Document360 address your Sending & Publishing Communications Challenges?
How does Document360 address your Helpdesk Management Challenges?
What makes Document360 ideal for Collaboration?
How efficiently Does Document360 manage your Engagement Management?
10+ more Business Use Cases
22 buyers and buying teams have used Cuspera to assess how well Document360 solved their Knowledge Management needs. Cuspera uses 420 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers’ needs. Testimonial By Helen Kravchenko |
|
Document360 provides a great combination of performance, design, and convenience. All at a reasonable price! Testimonial By Ryan Brooks |
|
Document360 is very intuitive and provides a great user experience without the need to invest significant resources. Testimonial By Daniel Goldfield |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Helen Kravchenko Lead Technical Writer Spryker |
Due to Document360’s set of features, available integrations, and customization abilities, we were able to create a documentation website which fully meets our and our customers’ needs. Testimonial By Helen Kravchenko |
|
Ryan Brooks Founder/CEO CtrlV |
Document360 provides a great combination of performance, design, and convenience. All at a reasonable price! Testimonial By Ryan Brooks |
|
Daniel Goldfield VP Customer Success Perimeter 81 |
Document360 is very intuitive and provides a great user experience without the need to invest significant resources. Testimonial By Daniel Goldfield |
Case Studies
CASE STUDY Panaya
CASE STUDY Mindful by Medallia
CASE STUDY View Inc
CASE STUDY Whatfix
CASE STUDY SafeBreach
CASE STUDY Mark-Taylor
Video
Introducing Document360 2.0: AI-Powered Knowledge Base
Peers used Document360 for knowledge management and sending & publishing communications
Document360 Competitors
Document360 Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (14) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (14) |
Document360 Integrations
Document360 integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Document360
Software Failure Risk Guidance
?for Document360
Overall Risk Meter
Top Failure Risks for Document360
Document360 Limited News
Scale Your Documentation Effortlessly with Eddy AI ?? Your AI Writing Assistant
Document360 introduces Eddy AI, an AI writing assistant designed to streamline documentation processes. Eddy AI helps technical writers by automating repetitive tasks, allowing them to focus on clarity and creativity. It supports multiple input types, customization options, and integrates style guides to maintain consistency. Eddy AI is scalable for various organizational needs and includes features like audit trails and role-based access.
Document360s Latest Update Redefines Documentation Processes
Document360 has launched a significant update that enhances documentation processes with new features like the Eddy AI writing agent, which automates content creation and integrates SEO keywords. The update also includes smarter search capabilities, multilingual localization, and API integration for workflow management. These improvements aim to streamline documentation, enabling faster content creation and better user experiences.
Brand New Features to Make Your Knowledge Base Interactive and Powerful
Document360 has introduced new features in its May update to enhance knowledge base interactivity and power. The release includes AI-driven capabilities for instant answers, a centralized AI-powered workspace, and improved tools for technical documentation and customer support. These updates aim to streamline knowledge management, reduce content debt, and improve user engagement for SaaS and enterprise documentation teams.
New Features for a Smarter Knowledge Base: Creation, Management, and More
Document360 has released its Spring 2025 update, introducing enhanced AI-powered features and improved user experience for its knowledge base software. The update focuses on smarter content creation, streamlined management, and a more intuitive interface for technical documentation and customer support.
Document360 Limited Profile
Company Name
Document360 Limited
Company Website
//document360.comHQ Location
LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom
Social
