Document360 Overview

Document360 empowers businesses to create comprehensive knowledge bases for both customers and internal teams. Leveraging AI, it simplifies the development of FAQs, user guides, and product documentation. Its platform supports multiple applications, offering seamless integration with popular tools. This capability enhances the accessibility and usability of information across various business functions, ensuring that teams have the critical data they need at their fingertips. A unique advantage of Document360 is its ability to scale with your product, providing a dynamic solution for growing enterprises. The software's AI-driven features streamline the documentation process, reducing the time and resources required for effective knowledge management.

Use Cases

Customers recommend Knowledge Management, Sending & Publishing Communications, Helpdesk Management, as the business use cases that they have been most satisfied with while using Document360.

Other use cases:

  • Collaboration
  • Engagement Management
  • Category Management
  • Training & Onboarding
  • Content Management
  • Playbook Creation
  • Competitive Intelligence
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Business Priorities

Improve Brand Engagement and Acquire Customers are the most popular business priorities that customers and associates have achieved using Document360.

Other priorities:

  • Build Brand Awareness
  • Launch New Products
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Document360 Use-Cases and Business Priorities: Customer Satisfaction Data

Document360 works with different mediums / channels such as E-Mail. and Chat.

Reviews

"The support from Document360 is fabulous. They are open to feedback and to adding new features to their product." - Nidhi Luharuwalla

Document360, livepro, Shelf.io, Panviva, KnowledgeOwl, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Document360 offers an advanced writer's portal and a knowledge base assistant for customers, ensuring branding consistency. Create a tailored knowledge base effortlessly.

Popular Business Setting

for Document360

Top Industries

  • Computer Software
  • Computer & Network Security
  • Information Technology and Services

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

Document360 is popular in Computer Software, Computer & Network Security, and Information Technology And Services and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on Document360 Use Cases

How does Document360 address your Knowledge Management Challenges?

What Are the key features of Document360 for Sending & Publishing Communications?

How efficiently Does Document360 manage your Helpdesk Management?

What solutions does Document360 provide for Collaboration?

How does Document360 facilitate Engagement Management?

10+ more Business Use Cases

22 buyers and buying teams have used Cuspera to assess how well Document360 solved their Knowledge Management needs. Cuspera uses 420 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Document360 testimonial

Nidhi Luharuwalla

CEO

Red Chilli Solutions
The support from Document360 is fabulous. They are open to feedback and to adding new features to their product. Testimonial By Nidhi Luharuwalla
Document360 testimonial

Dipender Kr. Sharma

Sr. Technical Writer

AutoRABIT
I love the way that we can customize Document360 style elements and create a website with our own unique look & feel. Testimonial By Dipender Kr. Sharma
Document360 testimonial

Neil Buckley

Managing Director

Apexbi
Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley
CUSTOMERS TESTIMONIALS
Document360 testimonial

Nidhi Luharuwalla

CEO

Red Chilli Solutions
The support from Document360 is fabulous. They are open to feedback and to adding new features to their product. Testimonial By Nidhi Luharuwalla
Document360 testimonial

Dipender Kr. Sharma

Sr. Technical Writer

AutoRABIT
I love the way that we can customize Document360 style elements and create a website with our own unique look & feel. Testimonial By Dipender Kr. Sharma
Document360 testimonial

Neil Buckley

Managing Director

Apexbi
Document360 is not only highly functional and engaging, it is incredible easy to set up and maintain. Testimonial By Neil Buckley

Case Studies

Automotive

CASE STUDY Ascent Pro Support

Document360 helped Ascent Pro Support centralize their knowledge base for remote call center agents. The company needed a single place for training manuals and documentation to support their trucking... industry clients. They switched from Guru to Document360 for better affordability and powerful integrations. Features like the knowledge base widget, Microsoft Teams integration, Chrome extension, and Talk Desk integration made information easy to access. As a result, remote agents can quickly find and update information, improving support and efficiency.

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CASE STUDY HealthVerity

Document360 helped HealthVerity create a secure, centralized knowledge base for their clinical data marketplace. HealthVerity needed to organize user guides and training for their SaaS tools and data... categories. Their old system using Google Docs caused version control and access issues. With Document360, HealthVerity now offers a private, easy-to-update knowledge base with secure logins and reader groups. This improved document access, security, and customer experience.

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CASE STUDY aixigo

Document360 helped aixigo improve their customer-facing documentation for their BLOXX wealth management platform. Before Document360, aixigo struggled with poor navigation, search, and feedback featu...res on their old platform. With Document360, they used custom CSS, a table of contents, and an easy-to-use interface to organize content and make updates simple. Customers now give feedback directly on articles, and the documentation is easier to use. This led to better engagement and positive feedback from both customers and staff.

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Internet

CASE STUDY SMARTSEER

Document360 helped SMARTSEER, a 10-member AI-driven SaaS startup, improve their customer support by centralizing all customer-facing documentation. SMARTSEER faced challenges with outdated files, sca...ttered formats, and limited access control using previous tools. With Document360, they enabled collaborative workflows, easy import of documents, and a more organized structure. The transition was smooth, and SMARTSEER found Document360 easy to adopt without needing customer support. This made their team appear more organized and professional to clients.

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Information Technology and Services

CASE STUDY Cymulate

Document360 helped Cymulate improve customer support resolution time. Cymulate needed a better way to organize and share product documentation. Document360 offered easy content reuse, analytics, and ...a user-friendly editor. The team can now share links to exact information customers need. Internal usage by customer success teams increased drastically. Cymulate received great feedback from customers and staff.

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Banking

CASE STUDY The Savings Group

Document360 helped The Savings Group build a single source of truth for compliance and process documentation. The company needed a better way to store and access legal and federal guidelines as it gr...ew. Document360 offered features like Microsoft Teams integration, a Chrome extension, and strong search tools. These made it easy for agents to find up-to-date information fast. The Savings Group now uses Document360’s analytics to track site usage and improve knowledge sharing.

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Video

Introducing Document360 2.0: AI-Powered Knowledge Base

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lightning

Peers used Document360 for knowledge management and sending & publishing communications

Document360 Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.34/5 ★

Read Reviews (4)
Custom Reports

4.58/5 ★

Read Reviews (50)
Analytics

4.42/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.34/5 ★

Read Reviews (4)
Custom Reports

4.58/5 ★

Read Reviews (50)
Analytics

4.42/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for Document360

Overall Risk Meter

Low Medium High

Top Failure Risks for Document360

Document360 Limited News

Product

Brand New Features to Make Your Knowledge Base Interactive and Powerful

Document360 has introduced new features in its May update to enhance knowledge base interactivity and power. The release includes AI-driven capabilities for instant answers, a centralized AI-powered workspace, and improved tools for technical documentation and customer support. These updates aim to streamline knowledge management, reduce content debt, and improve user engagement for SaaS and enterprise documentation teams.

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Product

New Features for a Smarter Knowledge Base: Creation, Management, and More

Document360 has released its Spring 2025 update, introducing enhanced AI-powered features and improved user experience for its knowledge base software. The update focuses on smarter content creation, streamlined management, and a more intuitive interface for technical documentation and customer support.

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Product

Unwrap Powerful March Updates That Make Documentation a Breeze

Document360 has released its March update, featuring AI search, offline mode, and UX improvements to enhance their knowledge base software.

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Product

Unwrap the New Features to Supercharge Your Documentation

Document360 introduces new features for documentation, including analytics, SEO, and integrations. It offers solutions for various industries and roles, and provides resources like tutorials and customer stories to enhance user experience.

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Document360 Limited Profile

Company Name

Document360 Limited

Company Website

//document360.com

HQ Location

LEFA Business Park, Planwell House, 35 Edgington Way, Sidcup DA14 5BH, United Kingdom

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