Docusign: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Docusign
Brand: Docusign
Rating: 4.68 (26889 reviews)

4.68 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(26889)

Electronic Signature Solution for Real Estate | DocuSign

AI Powered

App Partner

Docusign Overview

Docusign ensures secure and mobile digital business transformations. Contracts and documents can be signed for free.

Use Cases

Customers recommend Sales Document Management, Workflow Management, Onboarding, as the business use cases that they have been most satisfied with while using Docusign.

Other use cases:

Communication Management
Engagement Management
Content Management
Collaboration
Products & Pricelist Management
Product Marketing
Helpdesk Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Docusign.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Digital And Social Presence
Improve ROI
Improve Internal Communications
Grow Market Share
Improve Stakeholder Relations
Establish Thought Leadership
Launch New Products
Enter New Markets Internationally Or Locally
Manage Risk
Build Brand Awareness
Improve Consistency
Improve Brand Engagement
Shorten Ramp Up Time

See all business priorities See less business priorities

Docusign Use-Cases and Business Priorities: Customer Satisfaction Data

Docusign works with different mediums / channels such as E-Mail.

Docusign's features include Personalization, Templates, Recording, etc. and Docusign support capabilities include AI Powered, Email Support, Chat Support, etc. also Docusign analytics capabilities include Analytics, and Custom Reports.

Reviews

"...DocuSign helped speed up our onboarding process tremendously...." Peer review by Alyson J, Project Manager, Food & Beverages

Docusign, eSign PDF, Signable, Xodo Sign (formerly eversign), Legalesign, etc., all belong to a category of solutions that help Digital Signature. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Docusign

Top Industries

Real Estate
Computer Software
Information Technology and Services

Popular in

Small Business
Mid Market
Enterprise

Docusign is popular in Real Estate, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Docusign Customer wins, Customer success stories, Case studies

What solutions does Docusign provide for Sales Document Management?

DocuSign's Sales Document Management capabilities facilitate the digital signing and approval of documents, streamlining the sales process and securing payments. The system enables efficient document routing, automated signature collection, and storage of contracts, thereby enhancing mobility, speed, and efficiency. Adoption of mobile payments may pose a limitation.

"...I love being able to obtain signatures from clients that do not require them to print, sign, scan and email...." Peer review by Karen T, Business Manager, Accounting

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What benefits does Docusign offer for Workflow Management?

DocuSign's Workflow Management capabilities allow for the automation of workflows, including the creation of templates and the establishment of signing order. These workflows integrate seamlessly with existing systems and can be customized to meet specific business needs. Workflows can be complex and lack the ability to save defaults, potentially limiting their effectiveness.

"...DocuSign allows me to more efficiently manage the workflow of contracts....both outgoing, incoming and all stages in between...." Peer review by Craig Hansen, Field Sales Rep, Angie's List

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What solutions does Docusign provide for Onboarding?

DocuSign provides training and onboarding capabilities for users to streamline document signing processes. It offers a variety of features, including drag-and-drop document design and electronic signature capabilities, to simplify onboarding procedures for both employees and customers. However, the onboarding process for new users could be improved, as some users have found it difficult to navigate the platform initially.

"...It made my entire onboarding process so simple!. ...." Peer review by Verified Reviewer, Computer Software

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How can Docusign enhance your Communication Management process?

Docusign Communication Management facilitates efficient tracking and monitoring of documents through their lifecycle. It enables secure and convenient document signing and approval processes for various business transactions. The platform has limitations regarding sending messages, requiring careful consideration of content.

"...Able to send documents via email instead of fax or mail...." Peer review by Jason R, Teacher, Education

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How can Docusign optimize your Engagement Management Workflow?

DocuSign Engagement Management capabilities allow for efficient and easy electronic signing of documents, tracking of document status, and follow-up reminders. Users can sign documents quickly and securely, while the system automates reminders for completion. The system has a limitation in that it does not send automatic reminders after a set time period for unsigned documents.

"...Your users could engage very easily in the tool to sign the document, It is very easy to send them the document and they will follow a quickly step by step to end up signing the document and them they can always use the login to sign other documents...." Peer review by Fernando P., Head Of Customer Experience, Computer Software

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68 buyers and buying teams have used Cuspera to assess how well Docusign solved their Digital Signature needs. Cuspera uses 26889 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Signature needs.

Comcast Business Services Boosts Productivity with Solution by Acumen Solutions and DocuSign on Appl - AOL.com

Comcast Business Services enhances its field sales productivity using a solution jointly developed by Acumen Solutions and DocuSign, implemented on Apple iPads. This solution enables real-time contra...ct generation and eSignature capabilities, streamlining sales processes and improving customer experiences. The integration with Salesforce further automates workflows, allowing Comcast to close deals faster and increase revenue.

Docusign products will be discounted to agencies under latest GSA deal

Docusign has secured a new agreement with the General Services Administration (GSA) under the OneGov initiative, offering federal agencies discounts on its eSignature and Intelligent Agreement Manage...ment (IAM) products. The deal provides a 70% discount on eSignature plans and a 50% discount on IAM plans, valid until January 31, 2027. This collaboration aims to enhance digital document execution and process automation across federal agencies.

Docusign snags IDV deal with UK legal platform - Biometric Update

Docusign has secured an identity verification deal with a UK legal platform, enhancing its service offerings in the legal sector.

Flowserve - Manufacturing

Docusign Intelligent Agreement Management helped Flowserve save over 4,500 hours each year. The manufacturing company increased profit margins by 30% and scaled agreement management to 2,000+ users i...n 50+ countries. Flowserve used Docusign CLM, Navigator, and AI to centralize contracts and boost legal visibility. Dashboards replaced manual tracking, giving teams instant insight and control. Salesforce integration let sales and legal work together with less admin work.

First Citizens Bank - Financial Services

Docusign eSignature and Salesforce integration helped First Citizens Bank cut agreement processing time to under an hour. The bank needed to meet tight month-end and quarter-end deadlines and keep cu...stomer funding on track. With Docusign, documents move from generation to full execution and compliant storage quickly. This speed is critical for closing deals and funding loans on time. The solution supports IT and legal teams in the financial services sector.

Calendly - Information Technology And Services

Docusign eSignature for Salesforce helped Calendly boost e-signature transactions by 832%. Calendly replaced PandaDoc to automate agreements and improve sales workflows. The integration with Salesfor...ce let reps generate and track documents in one place. This change made it easier to close deals and improved both employee and customer experience. Security, trust, and ease of use drove adoption across the company.

Docusign eSignature: How to Sign a Document

Frequently Asked Questions(FAQ)

for Docusign

What is Docusign?

Docusign offers eSignature, a way to securely sign signatures on different devices for businesses in obtaining signatures.

Docusign eliminates manual tasks and increases convenience for customers and employees and sign documents using any device. It reduces hard costs and improves employee productivity. It also enables seamless integrations with client’s existing products via APIs.

It supports signatures in more than 43 languages and is highly secure and meets global stringent security standards. It also enables customization of signature fields and allows reusable templates. Further it helps to create a positive impact on the environment by digitizing your agreements.

What is Docusign used for?

Docusign is a Digital Signature Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Sales Document Management, Workflow Management and Onboarding .