Doxim ECM Overview

Doxim-ECM enables multi-channel customer communication. Healthcare providers enhance engagement by offering diverse communication methods.

Use Cases

Customers recommend Engagement Management, Content Management, Upselling, as the business use cases that they have been most satisfied with while using Doxim ECM.

Other use cases:

  • Cross Selling
  • Campaign Management
  • Digital Signature
  • Training & Onboarding
  • Advertisement
  • Channel Marketing
  • Identify Target Customers
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Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Doxim ECM.

Other priorities:

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Doxim ECM Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...Doxim s Customer Engagement Platform helps financial institutions transform their customer experience, communicate more effectively throughout the customer lifecycle, and improve cross-sell and upsell activities that drive increased wallet share...." Peer review

Peer review evidence (same sources as the product rating summary)

"...The way your clients expect to engage with your institution is changing from traditional, employee-assisted channels to on-demand channels...." Digital transformation for customer communications
"...With a centralized, secure, web-based electronic content management solution from Doxim, financial institutions can streamline document processes and quickly eliminate manual tasks related to hard copy document storage, significantly reducing operational costs...." Peer review
"...This includes placing campaign ads onto their statements, which enables upselling...." Digital transformation for customer communications

Doxim ECM, belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Doxim ECM

Top Industries

  • Financial Services
  • Banking

Popular in

Doxim ECM is popular in Financial Services, and Banking, and is widely used by

Doxim ECM Customer wins, Customer success stories, Case studies

How does Doxim ECM address your Engagement Management Challenges?

How can Doxim ECM enhance your Content Management process?

Fayetteville Public Works Commission (PWC) - Utilities - Large

Doxim helped Fayetteville Public Works Commission (PWC) redesign their billing system. The new system used data-driven, personalized design and targeted messaging. This improved customer engagement a...nd satisfaction. PWC saw better communication with their customers. The project focused on utility billing and customer experience.

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Leading U.S. mortgage servicer - Financial Services

Doxim Customer Communications Management (CCM) helped a leading U.S. mortgage servicer gain full control over their file production process. The company needed a solution to manage complex customer c...ommunications. Doxim CCM provided tools for better oversight and efficiency. The mortgage servicer improved their workflow and communication management. No specific metrics or customer quotes are mentioned.

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PenFinancial - Financial Services

Doxim eStatements helped PenFinancial cut costs. The credit union used eStatements to replace paper statements. This move led to significant savings. The case study highlights the benefits of digital... document delivery for financial services.

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Encompass Credit Union - Banking

Doxim Customer Communications Management helped Encompass Credit Union improve member statements. The platform made statements clearer and easier to read. Encompass Credit Union wanted to give member...s better information. Doxim's CCM solution delivered a better experience for members. The credit union saw improved satisfaction with their statements.

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Aviso Wealth - Financial Services

Doxim's Customer Communications Management solution helped Aviso Wealth move to a single service provider. This change made customer communications easier and more efficient. Aviso Wealth wanted to i...mprove operations and customer experience. The new system gave them integrated, omnichannel communications. The case shows how Doxim supports financial services with better communication tools.

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The City Of Olathe, KS - Government Administration

Doxim helped the City Of Olathe, KS, launch a rapid-response payment arrangement program during the pandemic. The city needed a fast solution to support residents facing financial hardship. Doxim del...ivered a payment platform that enabled flexible arrangements. This helped the city respond quickly to community needs. The program improved payment management for both the city and its residents.

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Doxim ECM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (7)
Analytics

3.42/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (7)
Analytics

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Doxim ECM

Top Failure Risks for Doxim ECM

Doxim Inc News

Executive

Doxim Scales Utility Payments Team to Support Rapid Market Growth - PR Newswire

Doxim has expanded its utility payments team to enhance its omnichannel billing-to-payments solutions for utilities. This strategic hiring of industry experts aims to address the growing need for secure and flexible payment options, improving customer experiences. The expansion reflects Doxim's commitment to delivering integrated communications solutions that simplify operations for utility providers.

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Doxim Inc Profile

Company Name

Doxim Inc

Company Website

https://www.doxim.com/

HQ Location

220 Spring St, Herndon, Virginia 20170, US

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

M&A