EasyAsk Overview

EasyAsk eCommerce Site Search enhances online shopping experiences by integrating seamlessly with existing eCommerce platforms, including custom-built ones. This tool leverages conversational AI to transform site search functionality, driving conversion rates and potentially boosting revenue by 20-90%. Real-world applications show businesses using EasyAsk benefit from intuitive data interaction, akin to an Alexa-like search experience, which simplifies user engagement and increases customer satisfaction. Notably, EasyAsk supports B2B commerce with natural language processing, offering a user-friendly interface that facilitates data discovery. Companies have reported up to a 400% revenue increase, highlighting its impact. Additionally, EasyAsk assigns a Customer Success Manager to ensure effective implementation and rapid results, reducing both costs and time.

Use Cases

Customers recommend Merchandising, Social Media Analytics, Rating And Review Management, as the business use cases that they have been most satisfied with while using EasyAsk.

Other use cases:

  • Cross Selling
  • Category Management
  • Sending & Publishing Communications
  • Upselling
  • Competitive Intelligence
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using EasyAsk.

Other priorities:

  • Enhance Customer Relationships
  • Improve ROI
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EasyAsk Use-Cases and Business Priorities: Customer Satisfaction Data

EasyAsk works with different mediums / channels such as Website. Mobile. and Promotions.

Reviews

"...Customers that use the EasyAsk software see a tremendous boost in online revenue through increased conversion rates, improved customer experience and agile merchandising...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Along with search, EasyAsk provides merchandising tools that are designed for Merchandisers and not I.T. people...." Solutions
"...Immediately provide dramatic improvements in speed and performance, advanced AI search as well as advanced analytics and dashboards...." EasyAsk Direct for Storefront
"...With EasyAsk, visitors will find products faster and quickly be converted from shoppers to buyers, which will increase your customer conversion rates, order sizes and overall e-commerce revenue. ..." eCommerce Platform Integration - EasyAsk

EasyAsk, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

EasyAsk eCommerce Site Search uses Natural Language Processing to enhance site search functionality. It integrates with any platform to increase conversion rates and boost revenue by 20-90%.

EasyAsk Customer wins, Customer success stories, Case studies

What Are the key features of EasyAsk for Merchandising?

11 buyers and buying teams have used Cuspera to assess how well EasyAsk solved their E-Commerce Software needs. Cuspera uses 105 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

 

True Value Hardware - Retail - Large

Chicago, USA

True Value Hardware used EasyAsk’s search and navigation solution to improve customer service online. Shoppers and employees can now find products from a 65,000 SKU catalog using natural language sea...rch. The solution works on both standard and mobile e-commerce sites. This led to a better experience for both customers and staff. The upgrade helped True Value serve online shoppers as well as in-store visitors.

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Timberland - Retail - Large

EasyAsk replaced SOLR for Timberland's eCommerce search, navigation, and merchandising. Timberland saw a 66% increase in revenue from search and a 54% boost in search conversions. 95% of internal sea...rches now return good results, and site search usage rose by 17%. The bounce rate dropped by 32%. EasyAsk's Merchandising Studio and Search-as-you-Type features improved user experience and business agility.

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True Value Hardware - Retail

EasyAsk’s advanced search, navigation, and merchandising solution helped True Value Hardware improve customer service online. Shoppers can now find any product from a 65,000 SKU catalog using natural... language search. The solution works on both standard and mobile e-commerce sites. This made it easier for customers and employees to get information and make purchases. True Value saw a rapid improvement in the online customer experience.

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Timberland - Retail - Large

Stratham, USA

Timberland used EasyAsk to replace their old site search and boost eCommerce results. After switching from SOLR, Timberland saw a 66% increase in revenue from search. The bounce rate dropped by 32% a...nd search conversions rose by 54%. Site search usage went up by 17%. EasyAsk's features, like Search-as-you-Type and easy reporting, helped Timberland meet customer needs and run better campaigns. The new search solution made it easier for shoppers to find products and buy quickly.

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TruServ - Wholesale - Large

Chicago, USA

EasyAsk’s advanced search technology helped TruServ, a large wholesale hardware cooperative, improve in-store customer service. Employees at True Value Hardware stores now access product information ...instantly from a 65,000 SKU catalog. The solution eliminated null searches and enabled staff to answer customer questions quickly. EasyAsk’s system works with TruServ’s existing infrastructure and supports both structured and unstructured data. This led to faster responses and more satisfied, loyal buyers.

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True Value - Retail - Very Large

Chicago, USA

EasyAsk’s advanced search technology helped True Value give employees instant access to product information from a 65,000 SKU catalog. Staff can now answer in-store customer questions quickly, using ...natural language queries. The solution eliminated null searches from misspellings and improved product recommendations. True Value leveraged its existing IT infrastructure, saving time and costs. Employees now turn more shoppers into loyal buyers with better service.

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Infor: Sequoia Group: & EasyAsk Presentation: eCommerce Strategies for FACTS and A+

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Peers used EasyAsk for merchandising and social media analytics

EasyAsk Features

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  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.82/5 ★

Read Reviews (4)
Custom Reports

4.45/5 ★

Read Reviews (22)
Analytics

4.37/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.82/5 ★

Read Reviews (4)
Custom Reports

4.45/5 ★

Read Reviews (22)
Analytics

4.37/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for EasyAsk

Top Failure Risks for EasyAsk

EasyAsk Technologies, Inc. Profile

Company Name

EasyAsk Technologies, Inc.

Company Website

https://www.easyask.com/

HQ Location

Reading, Reading, United Kingdom

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE