EasyAsk: Product updates, Customer stories, and Insights | 2026 Cuspera

EasyAsk replaced SOLR for Timberland's eCommerce search, navigation, and merchandising. Timberland saw a 66% increase in revenue from search and a 54% boost in search conversions. 95% of internal sea...rches now return good results, and site search usage rose by 17%. The bounce rate dropped by 32%. EasyAsk's Merchandising Studio and Search-as-you-Type features improved user experience and business agility.
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EasyAsk’s advanced search, navigation, and merchandising solution helped True Value Hardware improve customer service online. Shoppers can now find any product from a 65,000 SKU catalog using natural... language search. The solution works on both standard and mobile e-commerce sites. This made it easier for customers and employees to get information and make purchases. True Value saw a rapid improvement in the online customer experience.
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EasyAsk helped TruServ give employees instant access to product information. TruServ used EasyAsk’s advanced search and information-retrieval technology. Employees can now answer customer questions q...uickly and accurately in-store. The solution eliminated null searches from misspellings. Staff can search using natural language and get exact results. This improved service and turned more shoppers into loyal buyers.
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EasyAsk search technology helped True Value give employees instant access to product information. Staff can now answer in-store customer questions quickly, improving service and loyalty. The solution... eliminated null searches and supports both structured and unstructured data. Employees use natural language to find products and details from a 65,000 SKU catalog. True Value integrated merchandising and marketing into search, boosting customer satisfaction and sales.
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EasyAsk replaced SOLR as Timberland's eCommerce search solution. Timberland needed better site search to boost online sales. EasyAsk delivered semantic search, advanced autocomplete, and easy-to-use ...merchandising tools. Timberland saw a 66% increase in revenue from search, a 54% rise in search conversions, and a 32% drop in bounce rate. 95% of searches now return good results, and site search usage is up 17%.
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EasyAsk helped Gardner-White improve their online furniture store. Gardner-White needed better site search to compete with Amazon and boost online sales. EasyAsk provided intuitive search, flexible m...erchandising, and strong support. After using EasyAsk, Gardner-White saw a 73% increase in conversion rate for search users and a 170% increase in revenue from improved site search. Time spent on site after search went up 30%, and average order value rose by 25%.
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