Eckoh Overview

Here’s the scoop on Eckoh! We've gathered over 29 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Eckoh, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Eckoh is right for your needs? Our Cuspera AI engine can evaluate how Eckoh fits your specific business needs, industry, and context. Get your personalized assessment report today.

Eckoh supports business activities such as:

  • Engagement Management

Eckoh can help you with many business goals, such as Increase Sales & Revenue, and Acquire Customers. It can help manage these activities if you use Omnichannel for these needs. As a solution, Eckoh's capabilities include Personalization.

Eckoh Reviews

10 buyers and buying teams have used Cuspera to assess how well Eckoh solved their Contact Center Software needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Eckoh.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Eckoh.

See all use cases

Case Studies

COMPANY CASE STUDIES
Eckoh case study

Major US Telecoms company
CASE STUDY Major US Telecoms company

Customer data protection and risk reduction achieved using Eckoh's solutions. These include CallGuard, Secure Call Recording, Payment IVR, and ChatGuard, ensuring PCI DSS compliance and enhancing payment security.

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Eckoh case study

The National Rail brand
CASE STUDY The National Rail brand

Eckoh helped The National Rail brand improve the delivery of information in order to answer customer inquiries and improve the traveling experience.

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Eckoh case study

London Transport
CASE STUDY London Transport

London Transport's implementation of self-service kiosks increased customer satisfaction and reduced wait times by 20%, while also providing a more efficient travel experience.

Read More

Based on peer insights

Cuspera recommends Eckoh for

Use Cases Engagement Management
Medium Omnichannel
Features Personalization
Business Priorities Increase Sales & Revenue, Acquire Customers

Peer and Expert Opinion on Features

for Eckoh

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)

IT and Other Capabilities

for Eckoh

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Eckoh

Top Failure Risks for Eckoh

Vendor Profile Details

Company Name

Eckoh UK Limited

Company Website

//eckoh.com

HQ Location

Hemel Hempstead, Hertfordshire

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

IPO