Eckoh Overview

Eckoh offers award-winning secure payment solutions for contact centers. Multi-channel integration and PCI DSS compliance are provided.

This is a summary of the comprehensive capabilities and benefits of Eckoh based on over 29 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Eckoh, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Eckoh is right for your needs? Our Cuspera AI engine can evaluate how Eckoh fits your specific business needs, industry, and context. Get your personalized assessment report today.

Eckoh supports business activities such as:

  • Engagement Management

Eckoh can help you with many business goals, such as Increase Sales & Revenue, and Acquire Customers. It can help manage these activities if you use Omnichannel for these needs. As a solution, Eckoh's capabilities include Personalization.

Eckoh Reviews

10 buyers and buying teams have used Cuspera to assess how well Eckoh solved their Contact Center Software needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Eckoh.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Eckoh.

See all use cases

Customer Stories

A global foreign exchange provider - Banking - Large

London, UK

Eckoh's CallGuard and EckohROUTE solutions helped a global foreign exchange provider secure contact center payments. Customers now enter payment details using their phone keypad, so agents never see ...or hear cardholder data. This removed payment data from the contact center, reducing breach risk and simplifying PCI DSS compliance. Instant call routing between contact centers improved disaster recovery and ensured uninterrupted service. The company now benefits from a secure, scalable platform that supports compliance and growth.

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Transport for London (TfL) - Government Administration - Very Large

London, UK

Eckoh helped Transport for London (TfL) handle millions of customer interactions each year. TfL used Eckoh's IVR and call routing to automate journey planning and payments. Secure payment solutions e...nsured PCI DSS compliance and protected customer data. The system managed over 7 million calls per year and enabled fast, accurate service. Automated chat and payment IVRs reduced call queues and improved customer satisfaction. TfL now delivers faster, safer, and more efficient travel support for London.

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allpay - Banking - Medium

Hereford, UK

Eckoh helped allpay secure payment card data in their contact center. The solution removed sensitive data from allpay's environment, reducing compliance risk. Eckoh implemented CallGuard and EckohPAY..., enabling secure payments without interrupting customer calls. The system was deployed within nine weeks, meeting allpay's deadline. Allpay now offers this secure payment service to its own clients as a value-added feature.

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UK-based BPO (London-based) - Professional Services - Large

London, UK

Eckoh delivered a customer experience portal and advanced IVR for a leading UK-based BPO. The new system improved self-service, enabling more customers to resolve issues without agent help. Enhanced ...data integration allowed faster caller identification and routing. The solution reduced call abandonment and increased payment completion rates. The BPO now collects more license fees and provides better customer journeys.

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Major UK Insurer - Insurance - Large

Stratford-upon-Avon, UK

Eckoh CallGuard helped a major UK insurer secure payments for 900,000 policyholders. The insurer needed to reduce fraud and meet PCI DSS compliance for phone and internet payments. Eckoh's agent-assi...sted payment solution removed cardholder data from call and screen recordings. The rollout covered over 3,000 users in 300+ agency offices. Fraudulent claims dropped immediately, and the business achieved PCI DSS compliance.

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A leading academic medical center - Hospital & Health Care - Very Large

USA

Eckoh’s CallGuard protected patient payment data for a leading academic medical center. The solution secured cardholder data across both internal and outsourced contact centers. Contact centers were ...fully removed from PCI DSS scope, reducing risk and letting staff focus on patient care. CallGuard integrated with Epic Systems and adapted to a major telephony migration. The healthcare provider now delivers a seamless, secure patient experience across its large network.

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Based on peer insights

Cuspera recommends Eckoh for

Use Cases Engagement Management
Medium Omnichannel
Features Personalization
Business Priorities Increase Sales & Revenue, Acquire Customers

Peer and Expert Opinion on Features

for Eckoh

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)

IT and Other Capabilities

for Eckoh

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Eckoh

Top Failure Risks for Eckoh

Vendor Profile Details

Company Name

Eckoh UK Limited

Company Website

//eckoh.com

HQ Location

Hemel Hempstead, Hertfordshire

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

IPO