Eckoh Overview

Eckoh offers award-winning secure payment solutions for contact centers. Multi-channel integration and PCI DSS compliance are provided.

This is a summary of the comprehensive capabilities and benefits of Eckoh based on over 29 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Eckoh, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Eckoh is right for your needs? Our Cuspera AI engine can evaluate how Eckoh fits your specific business needs, industry, and context. Get your personalized assessment report today.

Eckoh supports business activities such as:

  • Engagement Management

Eckoh can help you with many business goals, such as Increase Sales & Revenue, and Acquire Customers. It can help manage these activities if you use Omnichannel for these needs. As a solution, Eckoh's capabilities include Personalization.

Eckoh Reviews

10 buyers and buying teams have used Cuspera to assess how well Eckoh solved their Contact Center Software needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Eckoh.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Eckoh.

See all use cases

Customer Stories

O2 - Telecommunications - Very Large

Eckoh's self-service solution helped O2 cut average handling time by 50%. O2 improved customer engagement and deflected calls, reducing contact center demand. The secure payment IVR protected sensiti...ve data and lowered risk. O2 saved millions while boosting customer satisfaction. The telecom leader partnered with Capita and Eckoh for this transformation.

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World-Renowned Healthcare Provider - Hospital & Health Care - Very Large

CallGuard by Eckoh helped a world-renowned healthcare provider secure patient payment data in their contact centers and BPO. The provider needed to de-scope their environment from PCI DSS audits whil...e maintaining a great patient experience. CallGuard integrated with Epic Systems and adapted to a telephony switch from PRI to SIP. The solution removed call centers from PCI DSS audit scope and extended security to BPO operations. This allowed the provider to focus on patient care and research while ensuring data security.

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One of the largest home improvement and hardware retailers in the world - Retail - Very Large

CallGuard helped one of the largest home improvement retailers secure payments for 2000+ stores. The company needed to de-scope on-site and remote agents from PCI DSS audits and reduce fraud risk. Ca...llGuard integrated with their token vault and billing systems, requiring minimal IT effort. The solution improved payment security and customer experience while reducing compliance risk.

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A global agribusiness cooperative - Manufacturing

Eckoh provided secure payment solutions for a global agribusiness cooperative. The company needed to protect customer data and ensure payment security in their contact center. Eckoh's solution helped... them achieve secure transactions and data protection. This improved compliance and reduced risk of data breaches.

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Multinational Warehouse Club - Retail

CallGuard by Eckoh helped a multinational warehouse club secure payment data for its 130 million members. The company wanted to reduce data breach risk, keep high customer satisfaction, and avoid maj...or development work. Eckoh's solution integrated easily, kept existing payment screens, and improved call center efficiency. The CallGuard platform used DTMF suppression and removed manual pause-and-resume steps, making payment processing safer and smoother. After implementation, the company saw better security and less work for internal teams.

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O2 - Telecommunications - Very Large

Eckoh's self-service solutions helped O2 cut average handling time by 50%, saving millions and boosting customer experience. O2 used IVR, natural language call steering, and Visual IVR to deflect cal...ls and lower contact center demand. Fraudulent activity dropped to zero after automated security checks. The partnership achieved a 22% reduction in call volumes and a 26% Opex reduction in the first year. O2 saw strong customer adoption of new self-service channels, improving engagement and efficiency.

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Based on peer insights

Cuspera recommends Eckoh for

Use Cases Engagement Management
Medium Omnichannel
Features Personalization
Business Priorities Increase Sales & Revenue, Acquire Customers

Peer and Expert Opinion on Features

for Eckoh

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)

IT and Other Capabilities

for Eckoh

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Eckoh

Top Failure Risks for Eckoh

Vendor Profile Details

Company Name

Eckoh UK Limited

Company Website

//eckoh.com

HQ Location

Hemel Hempstead, Hertfordshire

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

IPO