Egen: Use-Cases, Insights and Reviews | 2025 Cuspera

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Egen Overview

Egen specializes in technology services, focusing on cloud, data, analytics, AI, and platform engineering. Their expertise in field service management leverages these capabilities to transform operational strategies. By integrating AI and data analytics, Egen enhances decision-making processes, enabling businesses to optimize resource allocation and improve service delivery. Their solutions are tailored to meet the unique needs of various industries, ensuring a precise fit for complex field operations. Egen's commitment to human-centered AI design ensures that their solutions are not only technologically advanced but also user-friendly, facilitating seamless adoption and integration into existing workflows. This approach positions Egen as a strategic partner for businesses seeking to harness the full potential of their data and technology infrastructure.

Use Cases

Customers recommend Engaging And Following Up, Helpdesk Management, Lead Qualification: Technographic, as the business use cases that they have been most satisfied with while using Egen.

Other use cases:

Segmentation And Targeting
Social Media Analytics
Forecasting
Workflow Management
Lead Analytics
Digital Marketing
Tracking & Monitoring Communications

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Business Priorities

Increase Sales & Revenue and Grow Market Share are the most popular business priorities that customers and associates have achieved using Egen.

Other priorities:

Scale Best Practices
Enhance Customer Relationships
Establish Thought Leadership
Acquire Customers
Enter New Markets Internationally Or Locally

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Egen Use-Cases and Business Priorities: Customer Satisfaction Data

Egen works with different mediums / channels such as Phone Calls.

Egen's features include Dashboard, Predictive Analytics, and Personalization. and Egen support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Egen analytics capabilities include Custom Reports, and Analytics.

Egen, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Egen excels in Cloud, Data, AI, and Platforms, offering top-tier technology services. Their capabilities position them as a leading tech-based services company.

Comprehensive Insights on Egen Use Cases

What Are the key features of Egen for Engaging And Following Up?

What Are the key features of Egen for Helpdesk Management?

How can Egen optimize your Lead Qualification: Technographic Workflow?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Egen solved their Field Service Management needs. Cuspera uses 494 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

Restaurants

CASE STUDY Wendy's

Egen and Google Cloud built a new platform for Wendy's. Wendy's moved from on-premises and third-party clouds to Google Cloud. The new platform cut operational costs by 45% each year. It reduced new ...feature turnaround from two days to one hour. Deployment is now fully automated. Egen helped Wendy's create a culture of innovation and attract top tech talent.

Computer & Network Security

CASE STUDY A global cybersecurity company

Egen helped a global cybersecurity company rebuild its Snowflake Data Cloud and consolidate over 40 marketing dashboards into one Tableau dashboard. The new dashboard gives the marketing team a singl...e source of truth for key metrics. This improved efficiency and allowed deeper analysis of marketing strategy. The team now uses the dashboard daily to make better marketing decisions. The dashboard also supports pipeline generation measurement and advanced data science techniques for growth.

CASE STUDY A leading communications company

Egen used Google Cloud Vision AI object detection to help a leading communications company speed up cost estimate generation. The company had 80 estimators who manually reviewed complex floor plans, ...a process that took up to 8 hours. Egen's AI model reduced this to less than 30 minutes, boosting efficiency by nearly 95%. The model identifies over 50 symbols with 90% accuracy and supports cost estimators with a web app and dashboard. The company plans to expand the AI's capabilities and automate more tasks in the future.

Government Administration

CASE STUDY Utah Division of Wildlife Resources

Egen built the Utah Wildlife Habitat Analysis Tool for the Utah Division of Wildlife Resources. DWR needed a better way to share wildlife and plant data with land planners. Egen used Google Cloud and... Esri GIS tools to create an online portal that combines data from many sources. The tool lets users see environmental impacts for specific land parcels. DWR staff can update the data and use dashboards for insights. The tool helps protect wildlife and supports smarter land planning.

Professional Training & Coaching

CASE STUDY Dale Carnegie & Associates

Egen built Operations Central for Dale Carnegie & Associates using Salesforce. Dale Carnegie needed better data and more efficient operations for its global franchise network. Egen extended Salesforc...e Sales Cloud to cover business operations, revenue, and strategic data. The new system supports trainer onboarding, scheduling, registration, and payments. Dale Carnegie now has centralized data and improved efficiency. Franchise and corporate teams benefit from better business insights.

Retail

CASE STUDY Peapod

Egen helped Peapod launch same-day grocery delivery by modernizing its digital infrastructure. Peapod faced slow order processing and outdated systems that could not support new delivery options. Ege...n built a cloud-based, microservices architecture using Apache Kafka and updated over 120 legacy applications. Order processing time dropped from 12 hours to a few seconds. Peapod now offers same-day delivery and leads in online grocery services.

Meet Egen

Peers used Egen for engaging and following up and helpdesk management

Egen Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.36/5 ★ Read Reviews (56)
Custom Reports	4.40/5 ★ Read Reviews (82)
Analytics	4.40/5 ★ Read Reviews (101)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.36/5 ★ Read Reviews (56)
Custom Reports	4.40/5 ★ Read Reviews (82)
Analytics	4.40/5 ★ Read Reviews (101)

Software Failure Risk Guidance

for Egen

Overall Risk Meter

Low Medium High

Top Failure Risks for Egen

Egen Solutions, Inc. News

Product 25/03/2025

Powering perceptive commerce with the Egen Retail Customer Engagement Suite

Egen introduces the Retail Customer Engagement Suite, leveraging platforms, data, and generative AI to enhance commerce.

Awards 25/02/2025

Egen recognized as a 2025 Google Public Sector Partner Expertise Badge Awardee

Egen has been recognized as a 2025 Google Public Sector Partner Expertise Badge Awardee for its work in platforms, data, and generative AI.

Partnership 23/12/2024

Egen partners with UltronAI in collaboration with Carnegie Mellon ...

Egen partners with UltronAI and Carnegie Mellon University to explore new possibilities with platforms, data, and generative AI.

M&A 23/10/2024

Egen Announces Acquisition of Qarik, Strengthens Position as Leading Cloud, Platform and AI Services Provider in the Google Cloud Ecosystem - PR Newswire

Egen acquires Qarik to enhance its services in cloud, platform, and AI within the Google Cloud ecosystem.

Egen Solutions, Inc. Profile

Company Name

Egen Solutions, Inc.

Company Website

https://egen.ai/

HQ Location

Pleasanton, CA

Employees

51-100

Social

Financials

PRIVATE