Eloquant Overview

Eloquant provides reliable and flexible business solutions. Customer relationships are managed and optimized effectively by their complementary services.

Use Cases

Customers recommend Customer Feedback Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Eloquant.

Other use cases:

  • Coaching
  • Groups Management
  • Lifetime Value Management
  • Relationship Management
  • Workflow Management
  • Channel Management
  • Offer Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Eloquant.

Other priorities:

  • Scale Best Practices
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Eloquant Use-Cases and Business Priorities: Customer Satisfaction Data

Eloquant works with different mediums / channels such as E-Mail. Text SMS. Chat etc.

Eloquant's features include Feedback Surveys. and Eloquant support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Eloquant analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Eloquant is a SaaS software for online surveys and Feedback Management that measure customer satisfaction and collect their feedback through their preferred communication channel...." Peer review

Peer review evidence (same sources as the product rating summary)

"...Eloquant is a SaaS software for online surveys and Feedback Management that measure customer satisfaction and collect their feedback through their preferred communication channel...." Peer review
"...Eloquant, a Saas software publisher, has been supporting companies since 2001 in improving their Customer Relations...." Eloquant
"...The Contact Center solution manages all customer interactions across all channels, to optimize team productivity and customer satisfaction...." Eloquant

Eloquant, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Eloquant Customer wins, Customer success stories, Case studies

What solutions does Eloquant provide for Customer Feedback Management?

How can Eloquant enhance your Communication Management process?

How efficiently Does Eloquant manage your Engagement Management?

8 buyers and buying teams have used Cuspera to assess how well Eloquant solved their CRM needs. Cuspera uses 141 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

a global industrial company - Manufacturing - Large

Eloquant helps a global industrial company manage and enhance customer reviews. The company uses Eloquant's cloud platform to measure satisfaction and collect feedback. They publish and respond to re...views, addressing negative comments and tracking dissatisfaction. This approach builds trust, improves reputation, and increases customer loyalty. The solution also provides insights for innovation and competitive advantage.

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Serv'élite - Consumer Services - Medium

France

Eloquant helped Serv'élite improve its call center performance. Serv'élite handles over 250,000 calls each year with about 40 agents across 7 agencies. Eloquant's contact center solution included cal...l-back and personalized routing. Service rate increased by 10 points in a few months. Customer satisfaction rose and agent stress dropped.

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Solimut Mutuelle de France - Insurance - Large

Marseille, France

Solimut Mutuelle de France improved its customer service during a merger by using a multichannel contact center solution. The company unified and optimized its contact centers with a single SaaS plat...form. Call answer rates increased from 86% to between 93% and 97%, reaching 99% for some campaigns. Members noticed faster service and shared positive feedback. The simple system worked well across many sites and complex structures.

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Mutuelle Nationale Territoriale (Groupe VyV) - Insurance - Large

Paris, France

Mutuelle Nationale Territoriale uses Eloquant's contact center solution to improve IT service management. The platform centralizes IT requests and incidents. It offers chatbots and self-service tools... for faster support. Real-time dashboards help track performance and user feedback. The DSI team can now focus on complex issues and support internal clients better. Integration with existing business tools keeps IT systems coherent and secure.

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SFR - Telecommunications - Very Large

Paris, France

SFR used Eloquant's Interview platform to modernize its customer feedback process. Before, SFR collected feedback from mobile and internet customers using email and internal call robots. They switche...d to SMS surveys for real-time customer satisfaction tracking. This change made feedback collection simpler and less intrusive. SFR saw higher response rates and faster understanding of customer pain points.

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Wonderbox - Consumer Goods - Medium

Paris, France

Eloquant helped Wonderbox collect customer feedback online. Wonderbox sells gift boxes and leisure activities in France and Europe. They wanted to improve their products and service. With Eloquant, t...hey gathered feedback from customers all the time. This helped them measure satisfaction and make better experiences. Wonderbox now uses feedback to keep improving.

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lightning

Peers used Eloquant for customer feedback management and communication management

Eloquant Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.38/5 ★

Read Reviews (6)
Custom Reports

2.00/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.38/5 ★

Read Reviews (6)
Custom Reports

2.00/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Eloquant

Top Failure Risks for Eloquant

Eloquant Profile

Company Name

Eloquant

Company Website

https://www.eloquant.com/en/

HQ Location

Levallois-Perret, Ile-de-France

Employees

1-10

Social

Linkedin Twitter

Financials

M&A