Emplifi Service Cloud: Use-Cases, Insights and Reviews | 2026 Cuspera

Emplifi Agent helped The Cheesecake Factory improve guest service. The company needed a better way to manage guest contacts and support its restaurants. Emplifi Agent gave staff a single place to tra...ck and resolve customer issues. The Cheesecake Factory reduced customer care handling time by 20%. They also cut the average days to close a case by 50%. Staff can now give faster, more personal service to guests.
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Emplifi helped The Cosmopolitan of Las Vegas collect and use user-generated content (UGC) to boost their marketing. The hotel used Emplifi to gather over 19,000 pieces of content and share them acros...s social media, on-site galleries, and email. This led to 250 million impressions and a 42% increase in engagement rate. The platform made it easy for the team to get permission for UGC and track campaign results. The Cosmopolitan used Emplifi to show real guest experiences and increase bookings after the pandemic.
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Emplifi helped Xplace give clients more control over their digital presence. Xplace used Emplifi to create 15+ dedicated client suites, each fully customized. Clients got 100% access and control over... their data. Xplace saved over 45 hours every week. The platform let Xplace standardize workflows while meeting each client's needs. Xplace now empowers brands to manage their own digital spaces with support from the agency.
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Emplifi helped Hardee's use social listening to spot a trending story. The team got a spike alert and acted fast. They posted a tweet that led to over 8 million impressions, 18,000 retweets, and 8,00...0 new followers. Hardee's also saw more app downloads and more people visiting their restaurants. Emplifi's real-time insights made it possible for Hardee's to connect with new customers.
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Emplifi helped National Bank of Kuwait (NBK) bring its PR and marketing teams together. NBK used Emplifi’s platform to unify messaging and connect with its audience. The bank saw a 623% increase in c...ontent impressions and a 471% boost in video views. Community size grew by 35% to 2.28 million. Emplifi’s Publisher and Analytics tools made campaign planning and audience insights easy for NBK.
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