Emplifi Service Cloud: Use-Cases, Insights and Reviews | 2025 Cuspera

Emplifi helped The Cosmopolitan of Las Vegas collect and use user-generated content (UGC) to boost their marketing. The hotel used Emplifi to gather over 19,000 pieces of content and share them acros...s social media, on-site galleries, and email. This led to 250 million impressions and a 42% increase in engagement rate. The platform made it easy for the team to get permission for UGC and track campaign results. The Cosmopolitan used Emplifi to show real guest experiences and increase bookings after the pandemic.
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Emplifi Live Advisor helped Bensons for Beds bring the in-store shopping experience online. The British bed retailer used one-to-one live video shopping to connect online shoppers with in-store exper...ts. This solution launched in less than two weeks. Bensons for Beds saw a 20% increase in online average order value. Customer satisfaction reached 4.7 out of 5.
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Stanley used Emplifi’s UGC and Ratings & Reviews solutions to improve customer engagement and boost product reviews. The team switched from PowerReviews to Emplifi for better features and support. Th...ey added Community Q&A sections, helping answer 98% of customer questions, with 75% of answers coming from customers. Stanley doubled their review volume year-over-year. Integration with Stellar allowed them to quickly collect and publish reviews for new products, speeding up review coverage.
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Freshpet used Emplifi to improve customer care for pet owners. The challenge was to keep communication clear across all channels and not lose track of conversations. Emplifi helped Freshpet track con...sumer data from voice, email, chatbots, social posts, and SMS. The platform made it easy for every team member to access and resolve issues quickly. Emplifi also kept Freshpet updated on new technology and features, helping them stay ahead in customer care.
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Emplifi helped Bath & Body Works Arabia improve their customer experience on social media. The brand used Emplifi Community and answer templates to respond faster to customer inquiries. They grew the...ir online community by 25% and reduced response times by 38%. 83% of comments had positive sentiment. Emplifi's tools also helped increase website traffic and social media followers.
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The Arizona Cardinals used Emplifi Social to improve their social media content. They wanted to stand out and increase engagement with their fans. Emplifi helped them access all their social media an...alytics in one place. This made reporting faster and easier. The team saw a 15% increase in content interaction, a 90% reduction in manual reporting, and saved over 500 hours during the season.
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