Emplifi Service Cloud Overview

Emplifi Service Cloud is a comprehensive customer care platform for CX leaders. It elevates experiences across the customer journey.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Customise Loyalty Program, as the business use cases that they have been most satisfied with while using Emplifi Service Cloud.

Other use cases:

  • Measuring Customer Satisfaction
  • Contacts History
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Business Priorities

Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Emplifi Service Cloud.

Other priorities:

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Emplifi Service Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Emplifi Service Cloud works with different mediums / channels such as Chat. Website. E-Mail etc.

Reviews

"...Any organization that wants to establish brand loyalty and customer satisfaction in each interaction...." Peer review from Astute Solutions

Emplifi Service Cloud, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Emplifi Service Cloud Use Cases

How efficiently Does Emplifi Service Cloud manage your Engagement Management?

Case Studies

Restaurants

CASE STUDY Dine Brands

Emplifi Agent helped Dine Brands improve their social media customer care. Before, the team had to copy and paste guest messages from Facebook, which slowed response times. With Emplifi, direct messa...ges are now integrated into their workflow. This led to an 80% reduction in average handling time and 10,000 guest responses to Google Reviews. Dine Brands can now track social care better and give guests a faster, more seamless experience.

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Consumer Goods

CASE STUDY Salomon

Emplifi Care helped Salomon cut social response times by 45%. The brand sped up case handoff by 70% with seamless routing to customer service teams. 99.8% of cases are now handled efficiently through... a connected system. Salomon unified its social media reporting and improved communication across dozens of global channels. The solution brought structure and speed to Salomon’s customer support.

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Retail

CASE STUDY Sun & Ski Sports

Emplifi helped Sun & Ski Sports boost on-site conversion and engagement by showcasing real customer stories. The retailer used Emplifi's user-generated content and Ratings & Reviews solutions for a s...eamless, user-friendly experience. Sun & Ski Sports saw a 97% increase in time spent on site and a 26% increase in average order value. They also collected 71% more reviews year-over-year, reaching over 110,000 reviews in one quarter. The integration was quick and efficient, saving the team time and effort.

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Marketing and Advertising

CASE STUDY digitalfarm

Emplifi helped digitalfarm, a fast-growing social media agency in Abu Dhabi, improve client social engagement by 30%. The agency switched to Emplifi for better tools and local support. Emplifi's plat...form made it easier to manage data and respond to clients. digitalfarm saw a 40% increase in productivity and faster customer response times. The partnership allowed digitalfarm to deliver better results for its clients.

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CASE STUDY Delta Air Lines

Delta Air Lines used Emplifi Agent and Emplifi SOS to support their flight attendants. They needed a way to give real-time help using handheld devices. Emplifi provided CRM, video chat, and reporting... tools. Delta saved over $2 million in three years by centralizing support. Flight attendants got faster help, and Delta improved service for over 22,000 staff.

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Restaurants

CASE STUDY The Cheesecake Factory

Emplifi Agent helped The Cheesecake Factory improve guest service. The company needed a better way to manage guest contacts and support its restaurants. Emplifi Agent gave staff a single place to tra...ck and resolve customer issues. The Cheesecake Factory reduced customer care handling time by 20%. They also cut the average days to close a case by 50%. Staff can now give faster, more personal service to guests.

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Emplifi Service Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (3)
Analytics

3.88/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.00/5 ★

Read Reviews (3)
Analytics

3.88/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Emplifi Service Cloud

Top Failure Risks for Emplifi Service Cloud

Emplifi Inc. News

Awards

Emplifi Earns Silver Stevie Award 2025

Emplifi received the Silver Stevie Award for 2025, recognizing its excellence in social media management solutions. This award highlights Emplifi's leadership and innovation in unified social media marketing, customer care, and analytics platforms for brands across multiple industries.

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Product

Introducing Emplifi Fuel, an industry-specific social media solution

Emplifi has launched Emplifi Fuel, a new industry-specific social media management solution. Emplifi Fuel is designed to help brands in sectors like retail, hospitality, and consumer goods optimize social marketing, commerce, and customer care. The platform offers unified analytics, content publishing, influencer management, and customer engagement tools tailored for industry needs.

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Awards

Emplifi Celebrates a Transformative Year with Surging Adoption and Major Awards - Business Wire

Emplifi experienced significant growth and received major awards over the past year.

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Awards

Emplifi Named a Leader in Q4 2024 Social Suites Report by Independent Research Firm - Business Wire

Emplifi is recognized as a leader in a 2024 social suites report by an independent research firm.

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Emplifi Inc. Profile

Company Name

Emplifi Inc.

Company Website

//emplifi.io

HQ Location

New York

Employees

501-1000

Social

Facebook Linkedin Twitter

Financials

PRIVATE