Encompass-CX Overview

Encompass-CX tackles the challenge of nurturing client relationships to boost retention and revenue. This B2B customer experience software focuses on transforming customer insights into actionable strategies. By identifying areas for improvement, businesses can enhance their role as trusted advisors. Encompass-CX offers tools to evaluate the maturity of customer experience management (CXM) practices, helping organizations understand where they stand and what needs focus. The platform supports integration with existing systems, ensuring seamless adoption. A surprising detail: Encompass-CX not only aids in relationship building but also acts as a growth engine for businesses aiming to refine their customer feedback management.

Use Cases

Customers recommend Onboarding, Collecting Feedback, Cross Selling, as the business use cases that they have been most satisfied with while using Encompass-CX.

Other use cases:

  • Lead Management
  • Proposal & Quote Management
  • Distribution Management
  • Lifetime Value Management
  • Lead Qualification: Technographic
  • Customer Experience Management
  • Upselling
See all use cases See less use cases

Business Priorities

Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Encompass-CX.

Other priorities:

  • Increase Customer Life Time Value
See all business priorities See less business priorities

Encompass-CX Use-Cases and Business Priorities: Customer Satisfaction Data

Encompass-CX works with different mediums / channels such as E-Mail.

Reviews

"...We believe organized data leads to organized action...." Peer review

Encompass-CX, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Encompass-CX offers B2B customer experience software to identify key client relationships for growth. A free demo is available to measure important customer insights.

Comprehensive Insights on Encompass-CX Use Cases

How does Encompass-CX address your Collecting Feedback Challenges?

How does Encompass-CX facilitate Cross Selling?

Case Studies

Education

CASE STUDY Outside The Classroom

Encompass-CX helped Outside The Classroom, a Boston-based health education company, improve client retention. The company used Encompass-CX’s customer experience management application to measure and... manage client relationships. Account managers received real-time feedback and action plans. After three years, loyal key accounts increased by 40%. The company met its growth goals and boosted customer loyalty.

Read more →
Financial Services

CASE STUDY Fortune 500 Global Financial Service Company

Encompass-CX helped a Fortune 500 global financial services company improve client retention and sales. The company faced slow growth and trouble keeping clients. Encompass-CX used its salesEQUITY pl...atform to gather client feedback and create action plans. The solution included relationship assessments and coaching for account teams. As a result, client retention rose to 96% and average client tenure reached 25 years. 39% of buyers now see their account team as a trusted advisor.

Read more →
Information Technology and Services

CASE STUDY information technology company

Encompass-CX helped an information technology company grow revenue by $500,000 in one year using its CX management application. The company wanted to increase account value with a state health agency.... Encompass-CX provided executive reviews, coaching, and a targeted plan. The company improved its relationship with the agency and gained more referrals. They achieved a 1,000% ROI on the project and collected feedback from over 30% of clients.

Read more →

CASE STUDY National Distribution Center

Encompass-CX helped a national distribution center boost revenue by 75% in the first year. The company used the customer experience management application to improve sales, increase retention, and dr...ive cross-sell opportunities. They achieved a 60% survey response rate and raised client retention to 96%. Revenue grew 57% year-over-year. In the second year, growth continued at 40%. The platform gave better insight into client needs and improved account team performance.

Read more →
Human Resources

CASE STUDY DS Benefits

Encompass-CX's Customer Experience Management application helped DS Benefits improve client retention and increase customer lifetime value. DS Benefits wanted to better understand their market rankin...g, client perceptions, and growth opportunities. They used Encompass-CX to measure client motivators and identify at-risk customers. The solution led to a 57% survey response rate, helped DS Benefits hit their revenue target in the first year, and enabled them to develop strategies based on buyer motivation.

Read more →

Encompass-CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.79/5 ★

Read Reviews (10)
Analytics

3.52/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.79/5 ★

Read Reviews (10)
Analytics

3.52/5 ★

Read Reviews (3)

Software Failure Risk Guidance

?

for Encompass-CX

Top Failure Risks for Encompass-CX

Encompass-CX Profile

Company Name

Encompass-CX

Company Website

https://www.encompass-cx.com/

HQ Location

221 Crescent St Waltham, Massachusetts 02453, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE