Enghouse Interactive Quality Management Overview
Enghouse Interactive Quality Management is a suite of business and workforce optimization tools that enhance efficiency and profitability. It includes Call Recording, Speech Analytics, Agent Evaluation, Workforce Optimization, and Survey Evaluation tools.
Use Cases
Customers recommend Call Recording, Workflow Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Enghouse Interactive Quality Management.
Business Priorities
Improve Efficiency and Manage Risk are the most popular business priorities that customers and associates have achieved using Enghouse Interactive Quality Management.
Enghouse Interactive Quality Management Use-Cases and Business Priorities: Customer Satisfaction Data
Enghouse Interactive Quality Management works with different mediums / channels such as Phone Calls.
Enghouse Interactive Quality Management's features include Recording, Feedback Surveys, Alerts: Popups & Notifications, etc. and Enghouse Interactive Quality Management support capabilities include Email Support, Phone Support, Chat Support, etc. also Enghouse Interactive Quality Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Designed to automate the mundane and make difficult tasks easy, IQS delivers tangible results and cost savings through efficient workflow routing and extensive integrations...." Peer review from IQS
Enghouse Interactive Quality Management, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Enghouse Interactive Quality Management
Top Industries
- Oil & Energy
- Manufacturing
- Automotive
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Enghouse Interactive Quality Management is popular in Oil & Energy, Manufacturing, and Automotive and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Enghouse Interactive Quality Management Use Cases
What Are the key features of Enghouse Interactive Quality Management for Call Recording?
How efficiently Does Enghouse Interactive Quality Management manage your Workflow Management?
How does Enghouse Interactive Quality Management facilitate Customer Feedback Management?
How can Enghouse Interactive Quality Management enhance your Coaching process?
How can Enghouse Interactive Quality Management enhance your Engagement Management process?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Enghouse Interactive Quality Management solved their Contact Center Software needs. Cuspera uses 465 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used Enghouse Interactive Quality Management for call recording and workflow management
Enghouse Interactive Quality Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (50) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (8) |
| Custom Reports | Read Reviews (50) |
Software Failure Risk Guidance
?for Enghouse Interactive Quality Management
Overall Risk Meter
Top Failure Risks for Enghouse Interactive Quality Management
Enghouse Interactive News
Enghouse Acquires Aculab PLC
Enghouse has acquired Aculab PLC.
Enghouse Interactive Profile
Company Name
Enghouse Interactive
Company Website
//enghouseinteractive.comHQ Location
Phoenix, AZ
Employees
501-1000
Social
Financials
PRIVATE
