Enghouse Networks Overview

Enghouse Networks offers technology solutions in BSS, OSS, and VAS. Their services reliably enable intelligent networks.

Use Cases

Customers recommend Call Recording, Tracking & Monitoring Communications, Onboarding, as the business use cases that they have been most satisfied with while using Enghouse Networks.

Other use cases:

  • Competitive Intelligence
  • Collaboration
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Enghouse Networks.

Other priorities:

See all business priorities See less business priorities

Enghouse Networks Use-Cases and Business Priorities: Customer Satisfaction Data

Enghouse Networks works with different mediums / channels such as Phone Calls.

Enghouse Networks's features include Recording. and Enghouse Networks support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Enghouse Networks analytics capabilities include Custom Reports, and Analytics.

Reviews

"...For Telecom Providers Only: SmartRecord Cloud call recorder provides Telecom Service Providers with value-added recording, quality management & analytics solutions to offer alongside services such as Cloud PBX, UC, contact centre, or SIP trunking...." Peer review from Enghouse Networks

Peer review evidence (same sources as the product rating summary)

"...Overall, the software's features are above par, running fully-integrated and smooth-functioning in all its call recording functions...." Peer review by Juan L., Pro Boxing Promotor/Manager, Sports
"...These include: real-time alerting, live call monitoring, agent desktop recording, performance agent evaluation toolset, CRM integration, call detail reporting (including dashboard), and much more. . ...." Peer review by Juan L., Pro Boxing Promotor/Manager, Sports
"...You can get training online live, in-person, documentation or webinars instantly...." Peer review by Juan L., Pro Boxing Promotor/Manager, Sports

Enghouse Networks, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Enghouse Networks

Top Industries

  • Sports

Popular in

  • Small Business

Enghouse Networks is popular in Sports, and is widely used by Small Business,

Enghouse Networks Customer wins, Customer success stories, Case studies

How can Enghouse Networks enhance your Call Recording process?

19 buyers and buying teams have used Cuspera to assess how well Enghouse Networks solved their Contact Center Software needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Japan Communications Selects Enghouse Networks Core Messaging System to Power Its Neo-Carrier Strategy - Enghouse Networks

Japan Communications has chosen Enghouse Networks' Core Messaging System to support its neo-carrier strategy. The deployment enables advanced messaging capabilities for Japan Communications, enhancin...g service reliability and scalability for next-generation mobile operations.

Read on →
 

Japan Communications Selects Enghouse Networks Core Messaging System to Power Its Neo-Carrier Strategy - Morningstar

Japan Communications Inc. selected Enghouse Networks core messaging and security platform to power its Neo-Carrier Strategy. Enghouses SMS Core Systemfeaturing SMSC, SMS Firewall, and Voicemailwill e...nable JCI to deliver integrated voice, SMS, and data services directly on mobile network operator infrastructure. The solution provides high availability, scalability, bulk messaging, and anti-fraud capabilities for next-generation carrier services.

Read on →
 

Fox Sports Mexico - Entertainment - Medium

Mexico City, Mexico

Fox Sports Mexico used Enghouse’s Media Platform as a Service to launch a new streaming app. The old platform could not support many devices or payment gateways, causing customer frustration. Enghous...e’s solution enabled low-latency streaming, more device compatibility, and extra payment options. The new Fox Sports MX app lets fans pause and restart live events and use multiple devices per account. Customer support issues dropped, and the app became profitable in its first quarter. Fox Sports Mexico now delivers a better live sports experience to fans.

Read more →
 

Telefonica Germany - Telecommunications - Very Large

Munich, Germany

Enghouse’s MVNO solution helped Telefonica Germany improve customer care. The company streamlined order management and made billing more efficient. This allowed Telefonica Germany to stay competitive... in the fast-changing mobile market. The solution served as a customer care interface for partner services. Telefonica Germany used it to better serve its customers and adapt to new trends.

Read more →
 

Telia Finland - Telecommunications - Large

Helsinki, Finland

Enghouse Networks helped Telia Finland improve customer service with automated disruption notifications. The system made communication faster and clearer during outages. Telia saw lower costs and few...er complaints. Customer satisfaction increased. Enghouse's telecom expertise supported better service reliability.

Read more →
 

A leading African MNO - Telecommunications - Large

Enghouse’s MVNE platform helped a leading African MNO onboard new MVNOs and service providers. The MNO used the platform to launch flexible billing and multi-tenancy, supporting different business mo...dels. This enabled rapid onboarding, new revenue streams, and improved network utilization. The solution lowered barriers for new entrants and allowed brands like banks and retailers to offer mobile services. The MNO became a market leader, driving innovation and growth in the national MVNO market.

Read more →
lightning

Peers used Enghouse Networks for call recording and tracking & monitoring communications

Enghouse Networks Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.66/5 ★

Read Reviews (10)
Analytics

4.56/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.66/5 ★

Read Reviews (10)
Analytics

4.56/5 ★

Read Reviews (7)

Software Failure Risk Guidance

?

for Enghouse Networks

Top Failure Risks for Enghouse Networks

Enghouse Networks. News

Partnership

Enghouse Networks and INVIDI Technologies Partner to Expand Addressable ...

Enghouse Networks and INVIDI Technologies have partnered to enhance addressable TV advertising across IP video environments. This integration combines Enghouse's dynamic ad insertion platform with INVIDI's ad decisioning technology, enabling targeted advertising and scalable monetization for operators and broadcasters. The collaboration aims to simplify deployment and drive revenue through advanced segmentation and inventory optimization.

Read more →
Partnership

Enghouse Networks , Startelelogic Launch On - Premise MNP Platform for RCom

Enghouse Networks and StarTele Logic have jointly launched an on-premise Mobile Number Portability (MNP) platform for Reliance Communications (RCom) in India, enhancing regulatory compliance, streamlining number porting, and improving customer experience within RComs infrastructure.

Read more →
Product

Enghouse Networks expands footprint in sports streaming, advertising and monetisation with new product capabilities - SVG Europe

Enghouse Networks enhances its sports streaming and advertising capabilities with new product features to boost monetization.

Read more →

Enghouse Networks. Profile

Company Name

Enghouse Networks.

Company Website

https://www.enghousenetworks.com/

HQ Location

1009 S Whitney Way, Madison, WI 53711, US

Employees

501-1000

Social

Linkedin Twitter

Financials

PRIVATE