EspoCRM: Use-Cases, Insights and Reviews | 2025 Cuspera

4.35 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

EspoCRM | Open Source CRM Software To Increase Profitability

EspoCRM Overview

EspoCRM features sales automation including converting leads to opportunities, accounts, and contacts. Opportunities track potential sales, accounts serve as central B2B records, and contacts link to multiple accounts.

Use Cases

Customers recommend Customise Loyalty Program, Rating And Review Management, Workflow Management, as the business use cases that they have been most satisfied with while using EspoCRM.

Other use cases:

Helpdesk Management
Knowledge Management
Sending & Publishing Communications
Relationship Management
Social Media Analytics
Lead Management
Contact List Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using EspoCRM.

Other priorities:

Increase Sales & Revenue

See all business priorities See less business priorities

EspoCRM Use-Cases and Business Priorities: Customer Satisfaction Data

EspoCRM works with different mediums / channels such as E-Mail. and Phone Calls.

EspoCRM's features include Recording, Alerts: Popups & Notifications, and Personalization. and EspoCRM support capabilities include Email Support, Chat Support, Phone Support, etc. also EspoCRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"...CRM for Call Center and BPM for Operation and Accounting teams...." Peer review by Administrator

EspoCRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for EspoCRM

Top Industries

Information Technology and Services
Management Consulting
Marketing and Advertising

Popular in

Small Business
Mid Market

EspoCRM is popular in Information Technology And Services, Management Consulting, and Marketing And Advertising and is widely used by Small Business, and Mid Market,

Comprehensive Insights on EspoCRM Use Cases

What makes EspoCRM ideal for Customise Loyalty Program?

What solutions does EspoCRM provide for Rating And Review Management?

What Are the key features of EspoCRM for Workflow Management?

How can EspoCRM enhance your Knowledge Management process?

12+ more Business Use Cases

102 buyers and buying teams have used Cuspera to assess how well EspoCRM solved their CRM needs. Cuspera uses 382 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.