everything HelpDesk Overview

Everything HelpDesk® is a mobile, web-based, user-friendly solution for incident tracking and workflow management. Its implementation increases departmental effectiveness.

Use Cases

Customers recommend Helpdesk Management, Workflow Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using everything HelpDesk.

Other use cases:

  • Sending & Publishing Communications
  • Contract Management
  • Engaging And Following Up
  • Rating And Review Management
  • Tracking & Monitoring Communications
  • Contacts History
  • Competitive Intelligence
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using everything HelpDesk.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
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everything HelpDesk Use-Cases and Business Priorities: Customer Satisfaction Data

everything HelpDesk works with different mediums / channels such as E-Mail. and Phone Calls.

everything HelpDesk's features include Ticketing, Dashboard, Feedback Surveys, etc. and everything HelpDesk support capabilities include 24/7 Support, Chat Support, Email Support, etc. also everything HelpDesk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts & payments..." Peer review by Jasper van Zuijlen, Consumer Goods

everything HelpDesk, next4biz CSM, iSupport, Unbabel, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for everything HelpDesk

Top Industries

  • Consumer Goods
  • Education
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market

everything HelpDesk is popular in Consumer Goods, Education, and Information Technology And Services and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on everything HelpDesk Use Cases

How can everything HelpDesk enhance your Helpdesk Management process?

How does everything HelpDesk facilitate Workflow Management?

How does everything HelpDesk facilitate Customer Feedback Management?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well everything HelpDesk solved their Help Desk needs. Cuspera uses 456 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
everything HelpDesk case study

City of Simi Valley
Government Administration
Government Administration
CASE STUDY City of Simi Valley

The City of Simi Valley faced challenges with their previous help desk software, HEAT®, which was costly to upgrade and difficult for both technicians and end users to operate. The city sought a more user-friendly and cost-effective solution to manage their help desk operations.

Read More
lightning

Peers used everything HelpDesk for helpdesk management and workflow management

everything HelpDesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.54/5 ★

Read Reviews (59)
Analytics

4.11/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.54/5 ★

Read Reviews (59)
Analytics

4.11/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for everything HelpDesk

Overall Risk Meter

Low Medium High

Top Failure Risks for everything HelpDesk

GroupLink Feeds

AI “Team Learning� Citizen Portal announced by GroupLink and City of Aurora, IL

Aurora Illinois, 4 March, 2024 (For immediate release.) — The City of Aurora Illinois and GroupLink Corporation announce today their joint work in implementing the City’s AI “Team Learningâ€� Citizen Portal. Michael Pegues, Chief Information Officer (CIO) for the City of Aurora Illinois is quoted: “… [Since 2006] the City of Aurora has endorsed GroupLink […]

The post AI “Team Learning� Citizen Portal announced by GroupLink and City of Aurora, IL appeared first on GroupLink.

03/03/2024 - source

GroupLink Announces the Release of everything HelpDesk® v12.0.13 – A Leap Forward in HelpDesk Solutions

Published on March 1, 2024 In an exciting development for helpdesk technology, GroupLink has officially launched the latest version of its acclaimed everything HelpDesk® solution, version 12.0.13. This new release marks a significant milestone in the continuous enhancement of the eHD® platform, bringing several critical bug fixes and improvements to further empower operations and streamline […]

The post GroupLink Announces the Release of everything HelpDesk® v12.0.13 – A Leap Forward in HelpDesk Solutions appeared first on GroupLink.

29/02/2024 - source

GroupLink Celebrates the Success of everything HelpDesk® v12.0.12 with a Focus on Enhancing Productivity and Reducing Costs

Published on January 11, 2024 GroupLink, a pioneer in helpdesk solutions, is delighted to announce the continued success and positive reception of everything HelpDesk® version 12.0.12, which was released last month. As a testament to GroupLink’s commitment to ongoing improvement and customer satisfaction, this version introduces a series of minor bug fixes and enhancements designed […]

The post GroupLink Celebrates the Success of everything HelpDesk® v12.0.12 with a Focus on Enhancing Productivity and Reducing Costs appeared first on GroupLink.

10/01/2024 - source

GroupLink Profile

Company Name

GroupLink

Company Website

http://grouplink.com/

HQ Location

563 W 500 S, Suite 400, Bountiful, UT 84010, US

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