Evolved Cloud Call Center Overview

Evolved-cloud-call-center by Evolve IP offers a feature-rich, unified agent experience. It enables seamless integration from any location on any device.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Evolved Cloud Call Center.

Other use cases:

  • Competitive Intelligence
  • Sales Call Management
  • Social Media Analytics
  • Customer Feedback Management
  • Contract Management
  • Touchpoint Management
  • Channel Management
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Business Priorities

Improve Visibility and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Evolved Cloud Call Center.

Other priorities:

  • Scale Best Practices
  • Improve Efficiency
  • Increase Customer Life Time Value
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Evolved Cloud Call Center Use-Cases and Business Priorities: Customer Satisfaction Data

Evolved Cloud Call Center works with different mediums / channels such as Phone Calls. Video. E-Mail etc.

Evolved Cloud Call Center's features include Feedback Surveys. and Evolved Cloud Call Center support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Evolved Cloud Call Center analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Call center is set up to meet our needs with different queues for each department...." Peer review by Carey H, IT Manager, Banking

Evolved Cloud Call Center, eazyBI for Jira, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Evolved Cloud Call Center

Top Industries

  • Non-Profit Organization Management
  • Banking

Popular in

  • Mid Market
  • Small Business

Evolved Cloud Call Center is popular in Non-Profit Organization Management, and Banking, and is widely used by Mid Market, and Small Business,

Comprehensive Insights on Evolved Cloud Call Center Use Cases

How does Evolved Cloud Call Center address your Helpdesk Management Challenges?

How can Evolved Cloud Call Center enhance your Engagement Management process?

How does Evolved Cloud Call Center facilitate Communication Management?

How does Evolved Cloud Call Center address your Competitive Intelligence Challenges?

How does Evolved Cloud Call Center address your Sales Call Management Challenges?

16+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Evolved Cloud Call Center solved their Contact Center Software needs. Cuspera uses 222 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Evolved Cloud Call Center case study

Wellsboro Small Animal Hospital
Hospital & Health Care
Hospital & Health Care
CASE STUDY Wellsboro Small Animal Hospital

Customer, Wellsboro Small Animal Hospital, improved operations using Evolve IP's Enterprise Solutions.

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lightning

Peers used Evolved Cloud Call Center for helpdesk management and engagement management

Evolved Cloud Call Center Competitors

Evolved Cloud Call Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.98/5 ★

Read Reviews (16)
Custom Reports

3.81/5 ★

Read Reviews (31)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.98/5 ★

Read Reviews (16)
Custom Reports

3.81/5 ★

Read Reviews (31)

Software Failure Risk Guidance

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for Evolved Cloud Call Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Evolved Cloud Call Center

Evolve IP News

New partner for EvolveIP - TECHNOLOGY RESELLER

EvolveIP has partnered with a new company to enhance its services.

22/10/2024 - source

F&M Telecommunications joins Evolve IP's partner network - IT Europa

F&M Telecommunications has become a partner of Evolve IP, joining its partner network.

06/08/2024 - source

Evolve IP Feeds

ATSG and Evolve IP announce combination | Microscope - ComputerWeekly.com

ATSG and Evolve IP are merging to combine their services and technologies, aiming to enhance offerings for clients.

03/11/2024 - source

ATSG and Evolve IP Announce Strategic Combination to Create a Leading, Scaled IT Managed Services Provider - PR Newswire

ATSG and Evolve IP are joining forces to become a major IT managed services provider.

30/10/2024 - source

Evolve IP Profile

Company Name

Evolve IP

Company Website

https://www.evolveip.net/

HQ Location

Wayne, PA

Employees

51-100

Social

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Financials

SERIES A