Feedbackly Overview

Feedbackly offers a unique approach to customer feedback management by integrating automated CX software with a focus on emotional insights. This platform stands out by measuring customer emotions, providing businesses with a deeper understanding of their audience. Its capabilities extend beyond traditional feedback collection, offering education and consulting services to enhance customer experience strategies. Businesses using Feedbackly can expect significant improvements in conversion rates, as evidenced by reported increases of up to 200% after a year of implementation. The platform's seamless integration with existing systems ensures that users can easily incorporate emotional insights into their current workflows, making it a valuable tool for CX professionals seeking to understand and leverage customer emotions effectively.

Use Cases

Customers recommend Customer Feedback Management, Sending & Publishing Communications, Social Media Analytics, as the business use cases that they have been most satisfied with while using Feedbackly.

Other use cases:

  • Funnel Analysis
  • Engagement Management
  • Upselling
  • Lead Analytics
  • Rating And Review Management
  • Contacts History
  • Touchpoint Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Feedbackly.

Other priorities:

  • Increase Sales & Revenue
  • Acquire Customers
  • Grow Market Share
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Feedbackly Use-Cases and Business Priorities: Customer Satisfaction Data

Feedbackly works with different mediums / channels such as E-Mail. and Text SMS.

Feedbackly's features include Feedback Surveys, Dashboard, Calculator, etc. and Feedbackly support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Feedbackly analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The analytic model dashboards in a user centered great interface...." Peer review by Verified Reviewer

Feedbackly, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Feedbackly reveals how customer emotions impact businesses through its unique, automated CX software, education, and consulting services. It is the only platform combining these elements with industry-leading knowledge.

Popular Business Setting

for Feedbackly

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Education

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Feedbackly is popular in Marketing And Advertising, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Feedbackly Use Cases

How can Feedbackly enhance your Customer Feedback Management process?

How does Feedbackly facilitate Sending & Publishing Communications?

How efficiently Does Feedbackly manage your Social Media Analytics?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Feedbackly solved their Customer Feedback Management needs. Cuspera uses 308 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Retail

CASE STUDY XXL

Feedbackly helps XXL, a leading Nordic sports retailer, collect customer feedback both online and in stores. XXL uses Feedbackly to find blind spots in the customer journey and gather thousands of fe...edback responses daily. The solution improves marketing focus, store operations, and online experience. XXL also collects thousands of new marketing leads through surveys. The company plans to expand Feedbackly to more stores and countries.

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Insurance

CASE STUDY GNP Seguros

Feedbackly helped GNP Seguros collect customer feedback across many touchpoints. Before Feedbackly, GNP struggled with low response rates and outdated feedback. With Feedbackly’s multichannel survey ...tool, GNP reached customers in real time and improved feedback quality. In the first 24 hours, GNP saw a 12% response rate. Over time, response rates increased by 20%. Managers now use this feedback to make better decisions and improve customer experience.

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Government Administration

CASE STUDY City of Helsinki

Feedbackly helps the City of Helsinki collect feedback from museum visitors using Feedbackly Terminals. Surveys are available in multiple languages, including Finnish, Swedish, and English. The city ...gathers up to 1400 survey responses per week. Results are analyzed weekly and shared with facility teams. KPIs like NPS and CSAT help track and improve customer experience at city museums.

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Retail

CASE STUDY Chedraui

Feedbackly helped Chedraui improve their eCommerce customer experience. Chedraui struggled to get real-time feedback and track customer issues online. With Feedbackly’s multichannel survey and analys...is tools, they can now detect problems at checkout and react immediately. They monitor every step of the customer journey and make fast changes. This helps them create a better experience for all customers.

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Retail

CASE STUDY Peten Koiratarvike

Feedbackly helped Peten Koiratarvike collect and analyze customer feedback for their online store. They used Feedbackly to measure customer satisfaction and improve user experience. The company saw u...p to 7% more feedback responses each year. Their eCommerce revenue grew by about 30-40% annually. Customer feedback led to better marketing and higher sales. The management team now uses customer experience data for key decisions.

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Banking

CASE STUDY Banregio

Feedbackly helped Banregio set and track new KPIs for customer experience at their branches. Before Feedbackly, Banregio struggled to collect enough customer feedback and could not measure or improve... their service well. With Feedbackly’s multichannel survey tools, Banregio increased response rates to 12% and gathered more real-time data. This allowed them to take new actions and improve service and customer attention at the branch level.

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lightning

Peers used Feedbackly for customer feedback management and sending & publishing communications

Feedbackly Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (26)
Custom Reports

4.58/5 ★

Read Reviews (36)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.66/5 ★

Read Reviews (26)
Custom Reports

4.58/5 ★

Read Reviews (36)

Software Failure Risk Guidance

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for Feedbackly

Overall Risk Meter

Low Medium High

Top Failure Risks for Feedbackly

Feedbackly Oy News

Product

Releases: amir-siami/feedbackly

Releases: amir-siami/feedbackly

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Integrating NPS and EVI for Holistic Feedback

Net Promoter Score (NPS) is one of the most popular CX metrics used for gathering feedback and gauging customer loyalty. But, understanding customers, especially the empowered customers we deal with at present, requires a comprehensive feedback collection strategy that taps into all the factors that affect a consumer’s purchasing decision.  While NPS is an effective […]

The post Integrating NPS and EVI for Holistic Feedback appeared first on Feedbackly.

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The Undeniable Link Between Employee Experience and Customer Experience

An excellent customer experience is often a result of excellent employee experience. After all, it’s not easy to keep your customers happy without the contribution of your employees. Companies blossom when they make their employees feel appreciated. However, many brands overlook the importance of employee experience. One of the top CX trends in 2024 is […]

The post The Undeniable Link Between Employee Experience and Customer Experience appeared first on Feedbackly.

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Feedbackly Oy Profile

Company Name

Feedbackly Oy

Company Website

https://www.feedbackly.com/

HQ Location

Itämerenkatu 1, Helsinki, Uusimaa 20100, FI

Employees

11-50

Social

Facebook Twitter

Financials

PRIVATE