Feedbackly Overview
Feedbackly reveals how customer emotions impact businesses through its unique, automated CX software, education, and consulting services. It is the only platform combining these elements with industry-leading knowledge.
Use Cases
Customers recommend Customer Feedback Management, Sending & Publishing Communications, Social Media Analytics, as the business use cases that they have been most satisfied with while using Feedbackly.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Feedbackly.
Feedbackly Use-Cases and Business Priorities: Customer Satisfaction Data
Feedbackly works with different mediums / channels such as E-Mail. and Text SMS.
Feedbackly's features include Feedback Surveys, Dashboard, Calculator, etc. and Feedbackly support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also Feedbackly analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Create customizable surveys and publish them simultaneously on any sales/communication channel; Then analyze the responses in our industry-leading dashboard and in customer journey specialized analytics tool...." Peer review from Feedbackly
Popular Business Setting
for Feedbackly
Top Industries
- Marketing and Advertising
- Information Technology and Services
- Education
Popular in
- Mid Market
- Small Business
- Enterprise
Feedbackly is popular in Marketing And Advertising, Information Technology And Services, and Education and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Feedbackly Use Cases
What Are the key features of Feedbackly for Customer Feedback Management?
Why is Feedbackly the best choice for Sending & Publishing Communications?
10+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Feedbackly solved their business needs. Cuspera uses 308 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Retail
|
Retail |
CASE STUDY Stockmann and Ivalo.comRead More |
|
Insurance
|
Insurance |
CASE STUDY GNP SegurosRead More |
|
Retail
|
Retail |
CASE STUDY Stockmann and Ivalo.comRead More |
Peers used Feedbackly for customer feedback management and sending & publishing communications
Feedbackly Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (36) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (36) |
Software Failure Risk Guidance
?for Feedbackly
Overall Risk Meter
Top Failure Risks for Feedbackly
Feedbackly Feeds
Integrating NPS and EVI for Holistic Feedback
Net Promoter Score (NPS) is one of the most popular CX metrics used for gathering feedback and gauging customer loyalty. But, understanding customers, especially the empowered customers we deal with at present, requires a comprehensive feedback collection strategy that taps into all the factors that affect a consumer’s purchasing decision. While NPS is an effective […]
The post Integrating NPS and EVI for Holistic Feedback appeared first on Feedbackly.
The Undeniable Link Between Employee Experience and Customer Experience
An excellent customer experience is often a result of excellent employee experience. After all, it’s not easy to keep your customers happy without the contribution of your employees. Companies blossom when they make their employees feel appreciated. However, many brands overlook the importance of employee experience. One of the top CX trends in 2024 is […]
The post The Undeniable Link Between Employee Experience and Customer Experience appeared first on Feedbackly.
Feedbackly Profile
Company Name
Feedbackly
Company Website
https://www.feedbackly.com/HQ Location
Itämerenkatu 1, Helsinki, Uusimaa 20100, FI
Employees
11-50
Social
Financials
PRIVATE
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What benefits does Feedbackly offer for Social Media Analytics?