FieldConnect Overview

FieldConnect enhances scheduling, job tracking, and productivity for field service businesses. The software keeps teams connected and streamlines operations.

Use Cases

Customers recommend Measuring Customer Satisfaction, Workflow Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using FieldConnect.

Other use cases:

  • Contract Management
  • Order Management
  • Engaging And Following Up
  • Market Research
  • Lead Qualification
  • Collaboration
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using FieldConnect.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Acquire Customers
See all business priorities See less business priorities

FieldConnect Use-Cases and Business Priorities: Customer Satisfaction Data

FieldConnect works with different mediums / channels such as Offline. On Premises. and Mobile.

Reviews

"...Key features include mobile work order management, scheduling and dispatch, back office management, field sales quoting, mobile project management, and customer and subcontractor portals...." Peer review

FieldConnect, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for FieldConnect

Top Industries

  • Construction

Popular in

  • Mid Market

FieldConnect is popular in Construction, and is widely used by Mid Market,

Comprehensive Insights on FieldConnect Use Cases

How can FieldConnect optimize your Measuring Customer Satisfaction Workflow?

How does FieldConnect facilitate Workflow Management?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well FieldConnect solved their Field Service Management needs. Cuspera uses 106 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

CASE STUDY Encore Electric

Encore Electric used FieldConnect to manage field resources. They moved from a third-party hosted environment to FieldConnect Cloud. The switch made software updates easier and saved money by moving ...to subscription pricing. The migration took only one hour of downtime. Users saw no negative impact and got new features. Ongoing IT support costs are lower because FieldConnect handles upgrades.

Read more →

CASE STUDY Tampa Bay Trane

FieldQuotes helped Tampa Bay Trane speed up their quoting process. Before, it took 24-48 hours to send quotes to customers. With FieldQuotes, 45 technicians could create quotes on site. The software ...worked with Microsoft Dynamics SL and used set pricing. In the first month, Tampa Bay Trane made over $11,000 in new service sales. The next month, sales grew to over $25,000.

Read more →
Construction

CASE STUDY James CRAFT & Son Inc.

FieldAccess by FieldConnect and Vista by Viewpoint helped James CRAFT & Son Inc. move from paper-based work orders to a fully electronic system. The company faced problems with lost paperwork, slow a...pprovals, and extra admin work. With FieldAccess, technicians now get work orders on mobile devices, manage jobs in real time, and send reports from the field. This change cut down on paperwork, reduced errors, and sped up billing. The company now has better visibility, improved efficiency, and higher accuracy in its service operations.

Read more →
Oil & Energy

CASE STUDY S&W Services, Inc.

FieldAccess helped S&W Services, Inc. solve back office overload from field technician paperwork. The company used to process 150 paperwork orders daily, requiring four coordinators to spend eight ho...urs each day. With FieldAccess, S&W integrated real-time work order and time entry with Sage 300 CRE. After implementation, S&W doubled its field technicians from 17 to 30, but still managed them with the same four coordinators. Back office efficiency improved by 76%. Coordinators now spend just 15 minutes a day on data entry, freeing time for customer service and quotes.

Read more →

CASE STUDY Tampa Bay Trane

FieldAccess helped Tampa Bay Trane, an HVAC contractor, replace paper forms and manual time cards. The company used FieldAccess to connect field technicians with the back office in real time. Billing... of applied time improved from 76% to 85%. The billing cycle dropped from weeks to an average of 2.39 days. 94% of invoices now go out within 4 days. Tampa Bay Trane saw a 200% return on investment.

Read more →
Construction

CASE STUDY Wilson Electric

FieldConnect helped Wilson Electric improve field service operations by integrating with Dexter + Chaney’s Spectrum construction management system. Wilson Electric used FieldAccess, FieldDispatch, an...d FieldGateway to connect field technicians and dispatchers. The integration gave field teams instant access to job information and let the back office see real-time updates. Wilson Electric saw positive results during testing and early rollout. The new system improved customer experience and streamlined operations.

Read more →

Video

Customer Portal Demo by FieldConnect

Video Thumbnail
lightning

Peers used FieldConnect for measuring customer satisfaction and workflow management

FieldConnect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.73/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.73/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for FieldConnect

Top Failure Risks for FieldConnect

FieldConnect, Inc. Profile

Company Name

FieldConnect, Inc.

Company Website

https://www.fieldconnect.com/

HQ Location

Suite 270 Irvine, CA 92612

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE