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Fluid Topics: Use-Cases, Insights and Reviews | 2025 Cuspera

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Fluid Topics - Content delivery Platform for Self Service Portal

Fluid Topics Overview

Fluid Topics is a Content Delivery Platform that publishes technical and product documentation. It creates a self-service portal for users with its software.

Use Cases

Customers recommend Helpdesk Management, Content Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using Fluid Topics.

Other use cases:

Knowledge Management
Measuring Customer Satisfaction
Sending & Publishing Communications
Document Sharing
Lead Qualification: Technographic
Customer Case Management
Lifetime Value Management

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Business Priorities

Improve ROI and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using Fluid Topics.

Other priorities:

Acquire Customers

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Fluid Topics Use-Cases and Business Priorities: Customer Satisfaction Data

Fluid Topics's features include Personalization, and Ticketing. and Fluid Topics support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Fluid Topics analytics capabilities include Custom Reports, and Analytics.

Reviews

"As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support." - Katy G

Fluid Topics, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Fluid Topics Use Cases

How does Fluid Topics facilitate Helpdesk Management?

How can Fluid Topics enhance your Content Management process?

How can Fluid Topics optimize your Proposal & Quote Management Workflow?

How does Fluid Topics facilitate Knowledge Management?

What benefits does Fluid Topics offer for Measuring Customer Satisfaction?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Fluid Topics solved their E-Commerce Software needs. Cuspera uses 129 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Katy G Commercial Product Information Manager Vaisala	As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support. Testimonial By Katy G
Sagar G Senior Director of Learning Darwinbox	Within a month, we made the help portal available. Shortly after that, we reached over 50,000 monthly views. Testimonial By Sagar G
Elizabeth M Technical Project Manager for Content Operations teradata	Fluid Topics is a huge leap forward for us. The content delivery portal has grown to become an enterprise resource that directly supports our internal teams and our customers Testimonial By Elizabeth M

CUSTOMERS	TESTIMONIALS
Katy G Commercial Product Information Manager Vaisala	As a no-code cloud-based solution, Fluid Topics is very easy to use and maintain for our team. We can customize the front-end but also business functionalities with full autonomy, and have a low dependency on IT support. Testimonial By Katy G
Sagar G Senior Director of Learning Darwinbox	Within a month, we made the help portal available. Shortly after that, we reached over 50,000 monthly views. Testimonial By Sagar G
Elizabeth M Technical Project Manager for Content Operations teradata	Fluid Topics is a huge leap forward for us. The content delivery portal has grown to become an enterprise resource that directly supports our internal teams and our customers Testimonial By Elizabeth M

Case Studies

Computer Software

CASE STUDY Napatech

Fluid Topics helped Napatech create a unified content hub for technical and marketing content. Napatech needed better visibility and a strong web presence for their complex documentation. They moved ...from PDF and WebHelp under NDA to dynamic delivery with Fluid Topics. The new system was up and running in a week, with fast and relevant search. Napatech saw a 28% increase in hits on their tech website after launch.

Computer Software

CASE STUDY Talend

Fluid Topics helped Talend improve their documentation delivery. Talend's old Confluence-based system was slow and hard to use. Publishing updates took at least 48 hours and needed IT help. Users str...uggled to find content, needing many clicks and facing poor search. With Fluid Topics, Talend now uses metadata-driven publishing. Content is tagged at a fine level, making navigation easy and personalized. The new system supports advanced taxonomies and quick updates.

Manufacturing

CASE STUDY swissQprint

Fluid Topics helped swissQprint launch a documentation portal for self-service support. Customers could find answers on their own, reducing the need to contact support agents. After the portal launch...ed, swissQprint saw a 34% drop in support tickets. This improved customer experience and made support more efficient. The solution focused on case deflection and self-service tools.

Information Technology and Services

CASE STUDY Teradata Corporation

Fluid Topics helped Teradata Corporation move their technical documentation from PDF downloads to a web-based dynamic delivery platform. Teradata faced new challenges as their documentation became th...e company's most visited web content. The team needed to adapt quickly to changing requirements and increased visibility. Fluid Topics and Teradata worked together to address these needs. The case shares lessons learned and tips for managing large-scale content delivery.

Manufacturing

CASE STUDY Vaisala

Fluid Topics helped Vaisala solve problems with managing and delivering large volumes of product documentation. Vaisala used to publish static PDFs, which made updates slow and searching hard. With F...luid Topics, they created a unified documentation portal. Now, users get self-service access to up-to-date product information in many languages. The portal reduced duplicate work, improved search, and made sharing content easier. Printing needs dropped thanks to QR codes.

Information Technology and Services

CASE STUDY Teradata

Fluid Topics helped Teradata unify and deliver technical documentation through a cloud-based content delivery platform. Before, Teradata used six tools and had scattered, hard-to-find content. The ne...w solution enabled real-time publishing from Ixiasoft and created a single knowledge center. The portal received 5 million visits in its first year. This improved access for both internal teams and customers.

Fluid Topics - Introduction to the Discovery Portal

Peers used Fluid Topics for helpdesk management and content management

Fluid Topics Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	3.91/5 ★ Read Reviews (6)
Analytics	3.80/5 ★ Read Reviews (10)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	3.91/5 ★ Read Reviews (6)
Analytics	3.80/5 ★ Read Reviews (10)

Software Failure Risk Guidance

for Fluid Topics

Antidot, Inc Profile

Company Name

Antidot, Inc

Company Website

https://www.fluidtopics.com/

HQ Location

58, Avenue Debourg, Lyon, Auvergne-Rhone-Alpes 69007, FR

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