FocalScope Call Center Overview
FocalScope's integrated voice solution offers intelligent call routing, queues, and IVRs. It can be used alone or with their omnichannel platform for enhanced customer service.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Conference Call Management, as the business use cases that they have been most satisfied with while using FocalScope Call Center.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using FocalScope Call Center.
FocalScope Call Center Use-Cases and Business Priorities: Customer Satisfaction Data
FocalScope Call Center works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.
FocalScope Call Center's features include Recording, Dashboard, and Ticketing. and FocalScope Call Center support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also FocalScope Call Center analytics capabilities include Custom Reports, and Analytics.
Comprehensive Insights on FocalScope Call Center Use Cases
What Are the key features of FocalScope Call Center for Helpdesk Management?
How does FocalScope Call Center facilitate Engagement Management?
4+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well FocalScope Call Center solved their business needs. Cuspera uses 148 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used FocalScope Call Center for helpdesk management and engagement management
FocalScope Call Center Competitors
FocalScope Call Center Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for FocalScope Call Center
Top Failure Risks for FocalScope Call Center
Focalscope Feeds
FocalScope Attains New Heights with Success on Everest
The post FocalScope Attains New Heights with Success on Everest appeared first on FocalScope.
Elevating Singapore Flyer’s Customer Engagement to New Heights with FocalScope
The post Elevating Singapore Flyer’s Customer Engagement to New Heights with FocalScope appeared first on FocalScope.
Agape & FocalScope: Award-Winning Secure Call Centres with Cloud Technology
The post Agape & FocalScope: Award-Winning Secure Call Centres with Cloud Technology appeared first on FocalScope.
Focalscope Profile
HQ Location
New York, New York, United States
Employees
1-10
Social
Financials
PRIVATE
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