Fresh Relevance Overview

Fresh Relevance, a Dotdigital company, is an eCommerce personalization platform that enables seamless multi-channel experiences. It enhances customer engagement by personalizing content and interactions.

Use Cases

Customers recommend Engagement Management, Digital Marketing, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Fresh Relevance.

Other use cases:

  • Segmentation And Targeting
  • Loyalty Management
  • Social Media Management
  • Rating And Review Management
  • Generation Of New Leads
  • Campaign Management
  • Training & Onboarding
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Fresh Relevance.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Reduce Bounce
  • Build Brand Awareness
  • Scale Best Practices
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Fresh Relevance Use-Cases and Business Priorities: Customer Satisfaction Data

Fresh Relevance works with different mediums / channels such as E-Mail. and Social Media.

Fresh Relevance's features include Personalization, Capture Information, Alerts: Popups & Notifications, etc. and Fresh Relevance support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Fresh Relevance analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Fresh Relevance are having a significant impact across our most important digital channels, improving customer engagement and driving impressive sales growth...." Peer review by Gareth Dart, Web Developer, Herring Shoes

Fresh Relevance, Prisync, ShopBase, Rithum Marketing Solutions, Metrilo, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Fresh Relevance

Top Industries

  • Design
  • Retail

Popular in

  • Mid Market

Fresh Relevance is popular in Design, and Retail, and is widely used by Mid Market,

Comprehensive Insights on Fresh Relevance Use Cases

How can Fresh Relevance enhance your Engagement Management process?

Why is Fresh Relevance the best choice for Digital Marketing?

What benefits does Fresh Relevance offer for Sending & Publishing Communications?

How efficiently Does Fresh Relevance manage your Segmentation And Targeting?

How does Fresh Relevance address your Loyalty Management Challenges?

32+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Fresh Relevance solved their E-Commerce Software needs. Cuspera uses 1109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Case Studies

Health, Wellness and Fitness

CASE STUDY Neal's Yard Remedies

Dotdigital helped Neal's Yard Remedies improve their cart abandonment email program. The company wanted better control and results from their email campaigns. Dotdigital's team built a new automated ...system with personalized emails and A/B testing. Neal's Yard Remedies saw a 419% increase in revenue from cart abandonment emails. Automation now drives about 25% of their monthly email revenue.

Read more →
Wholesale

CASE STUDY Würth UK

Fresh Relevance helped Würth UK boost sales with personalized product recommendations and cart abandonment emails. Würth UK saw a 1303% return on investment from product recommendations. Revenue from... these recommendations increased by 72.4% and average order value rose by 12.8%. The team found Fresh Relevance easy to use and quick to implement. Würth UK also improved user experience with dynamic content and social proof features.

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Sports

CASE STUDY Wolverhampton Wanderers Football Club (Wolves)

Fresh Relevance helped Wolves recover lost revenue with cart abandonment emails and website personalization. Wolves achieved a 60.9% cart abandonment ID rate, allowing more emails to be sent. The ave...rage recovered cart value is 27.9% higher than the average order value. Wolves also uses personalized product recommendations and data capture popovers. They plan to expand recommendations to their new app.

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Retail

CASE STUDY Harvey & Thompson

Dotdigital and Fresh Relevance helped Harvey & Thompson boost online sales. The company used personalized cart abandonment emails. Each email included product images and details from the customer's b...asket. They controlled email timing and frequency for better engagement. In just 10 weeks, they generated £151,843 in new sales revenue.

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CASE STUDY Wowcher

Fresh Relevance helped Wowcher improve their marketing emails with personalized product recommendations. Wowcher switched to Fresh Relevance after it outperformed their in-house personalization in te...sts. They use features like similar and localized product recommendations, subject line personalization, and custom SmartBlocks. With Fresh Relevance, Wowcher saw a 26.63% increase in average order value. They plan to use behavioral targeting for future campaigns.

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CASE STUDY Blue Sea Holidays

Dotdigital and Fresh Relevance help Blue Sea Holidays boost travel bookings. The company uses AI product recommendations, cart and browse abandonment emails, and data capture popovers. Personalized e...mails show recommendations based on what customers view. Pre-departure email programs send reminders and tips before trips. Blue Sea Holidays achieved a 37% open rate and a 32% click through rate with these solutions.

Read more →

Video

Fresh Relevance Summit 2022

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Frequently Asked Questions(FAQ)

for Fresh Relevance

What is Fresh Relevance used for?

Fresh Relevance is a E-Commerce Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Digital Marketing and Sending & Publishing Communications .

What are the top features of Fresh Relevance?

Personalization, Capture information and Alerts: popups & Notifications are some of the top features of Fresh Relevance.

Who uses Fresh Relevance?

Fresh Relevance is used by Design, Retail among other industries.

What are Fresh Relevance alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for Fresh Relevance.

Where is Fresh Relevance located?

Fresh Relevance is headquartered at 2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB.
lightning

Peers used Fresh Relevance for engagement management and digital marketing

Fresh Relevance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)

Software Failure Risk Guidance

?

for Fresh Relevance

Overall Risk Meter

Low Medium High

Top Failure Risks for Fresh Relevance

Fresh Relevance Ltd Profile

Company Name

Fresh Relevance Ltd

Company Website

https://www.freshrelevance.com/

HQ Location

2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE