Fresh Relevance Overview

Fresh Relevance, a Dotdigital company, is an eCommerce personalization platform that enables seamless multi-channel experiences. It enhances customer engagement by personalizing content and interactions.

Use Cases

Customers recommend Engagement Management, Digital Marketing, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Fresh Relevance.

Other use cases:

  • Segmentation And Targeting
  • Loyalty Management
  • Social Media Management
  • Rating And Review Management
  • Generation Of New Leads
  • Campaign Management
  • Training & Onboarding
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Fresh Relevance.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Reduce Bounce
  • Build Brand Awareness
  • Scale Best Practices
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Fresh Relevance Use-Cases and Business Priorities: Customer Satisfaction Data

Fresh Relevance works with different mediums / channels such as E-Mail. and Social Media.

Fresh Relevance's features include Personalization, Capture Information, Alerts: Popups & Notifications, etc. and Fresh Relevance support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Fresh Relevance analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Support the customer journey, however they choose to engage with your brand ...." Peer review

Fresh Relevance, Prisync, ShopBase, Rithum Marketing Solutions, Metrilo, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Fresh Relevance

Top Industries

  • Design
  • Retail

Popular in

  • Mid Market

Fresh Relevance is popular in Design, and Retail, and is widely used by Mid Market,

Fresh Relevance Customer wins, Customer success stories, Case studies

How efficiently Does Fresh Relevance manage your Engagement Management?

How does Fresh Relevance address your Digital Marketing Challenges?

What benefits does Fresh Relevance offer for Sending & Publishing Communications?

What Are the key features of Fresh Relevance for Segmentation And Targeting?

How does Fresh Relevance facilitate Loyalty Management?

11 buyers and buying teams have used Cuspera to assess how well Fresh Relevance solved their E-Commerce Software needs. Cuspera uses 1109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Animed Direct - ECommerce

Fresh Relevance helped Animed Direct boost revenue from cart abandonment emails by 1010%. The company saw a 423% increase in cart abandon send volume. Revenue per email went up by 41%. Automated emai...l revenue increased by 32%. Animed Direct used dynamic content and browse abandonment emails to drive engagement and sign-ups. The platform was quick to implement and support was helpful.

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Buyagift

Fresh Relevance helped Buyagift with onboarding, account management, and custom projects. The platform provided a dedicated project manager and expert training. Buyagift received strong support witho...ut extra fees. The professional services team delivered custom work to fit Buyagift's needs. Buyagift praised the high level of support and responsiveness from Fresh Relevance.

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Cooksongold - ECommerce

Fresh Relevance helped Cooksongold personalize their online store. The company used abandonment emails, web personalization, and product recommendations. Cart and browse abandonment emails led to a 1...3% increase in sales. Product recommendations drove a 112% year-on-year sales uplift. Voucher redemption rates rose from 35% to 50%. The marketing team gained speed and control with the Site Editor, improving customer engagement and sales.

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Direct365 - Waste Management Service

Fresh Relevance helped Direct365 recover 18.6% more abandoned carts. Direct365 used triggered emails, product recommendations, and data capture popovers to boost revenue. The Auto Optimize feature te...sted discount levels and improved cart recovery rates. Direct365 achieved a 21x return on investment. The solution was easy to set up and saved the team time.

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Dormeo - Consumer Goods

Fresh Relevance helped Dormeo boost sales and average order value. Dormeo used product recommendations, triggered emails, and targeted popovers. Product bundle sales tripled overnight. Average order ...value increased by 10% year over year. Targeted popovers led to 79% more signups. Dormeo also improved cart and browse abandonment email flows to bring shoppers back.

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FFX Tools - Consumer Goods

Fresh Relevance helped FFX Tools boost sales with personalized product recommendations and triggered emails. FFX saw a 34% increase in total revenue from product recommendations. Orders from recommen...dation bundles made up 5% of all orders. The average order value from recommendations grew by 49%. Bounce rates on out-of-stock pages dropped by 10%. The team saved time by automating emails and found the platform flexible and easy to use.

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Fresh Relevance Summit 2022

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Frequently Asked Questions(FAQ)

for Fresh Relevance

What is Fresh Relevance used for?

Fresh Relevance is a E-Commerce Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Digital Marketing and Sending & Publishing Communications .

What are the top features of Fresh Relevance?

Personalization, Capture information and Alerts: popups & Notifications are some of the top features of Fresh Relevance.

Who uses Fresh Relevance?

Fresh Relevance is used by Design, Retail among other industries.

What are Fresh Relevance alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for Fresh Relevance.

Where is Fresh Relevance located?

Fresh Relevance is headquartered at 2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB.
lightning

Peers used Fresh Relevance for engagement management and digital marketing

Fresh Relevance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)

Software Failure Risk Guidance

?

for Fresh Relevance

Overall Risk Meter

Low Medium High

Top Failure Risks for Fresh Relevance

Fresh Relevance Ltd Profile

Company Name

Fresh Relevance Ltd

Company Website

https://www.freshrelevance.com/

HQ Location

2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE