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Fresh Relevance: Product updates, Customer stories, and Insights | 2026 Cuspera

Name: Fresh Relevance
Brand: Fresh Relevance
Rating: 4.54 (1109 reviews)

4.54 5

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(1109)

Customer stories

Dotdigital helped Neal’s Yard Remedies boost cart abandonment email revenue by 419%. The company switched from a basic Shopify module to Dotdigital’s automated, personalized email solution. Customers now get a tailored email 20 minutes after leaving items in their cart, plus a follow-up if they don’t buy. A/B testing with discount codes improved results. Automation campaigns now drive 25% of monthly email revenue. SMS campaigns added £68,000 in new revenue, showing strong cross-channel marketing impact.
Fresh Relevance helped Animed Direct boost revenue from cart abandonment emails by 1010%. The company saw a 423% increase in cart abandon send volume. Revenue per email went up by 41%. Automated email revenue increased by 32%. Animed Direct used dynamic content and browse abandonment emails to drive engagement and sign-ups. The platform was quick to implement and support was helpful.
Fresh Relevance helped FFX Tools boost sales with personalized product recommendations and triggered emails. FFX saw a 34% increase in total revenue from product recommendations. Orders from recommendation bundles made up 5% of all orders. The average order value from recommendations grew by 49%. Bounce rates on out-of-stock pages dropped by 10%. The team saved time by automating emails and found the platform flexible and easy to use.
Fresh Relevance helped Dormeo boost sales and average order value. Dormeo used product recommendations, triggered emails, and targeted popovers. Product bundle sales tripled overnight. Average order value increased by 10% year over year. Targeted popovers led to 79% more signups. Dormeo also improved cart and browse abandonment email flows to bring shoppers back.
Fresh Relevance helped redtag.ca recover lost revenue with booking abandonment emails. The travel agency used automated triggered emails to win back customers who browsed but did not book. They saw a 129x return on investment. Booking abandonment revenue increased by 10%. Sales went up by 7.9% and average order value rose by 5%. The small team used Fresh Relevance to automate and scale their marketing with little extra work.
Fresh Relevance helped Van Der Hout Jewelry lower their cost of acquisition and boost conversions. The company saw a 10x return on investment. Product recommendations drove a 10% increase in sales, adding over CA$150K in revenue. Cart abandonment emails achieved a 3% conversion rate and a 33% ID rate. Monthly newsletter signups rose by 12% after switching to Fresh Relevance for data capture.

Product Business Settings

Fresh Relevance is popular in Design, Retail industries and is widely used by Mid Market.

Integrations

Email Marketing

Marketing Automation

Customer Data Platform

Digital Analytics

Fresh Relevance Product Overview

Fresh Relevance, a Dotdigital company, is an eCommerce personalization platform that enables seamless multi-channel experiences. It enhances customer engagement by personalizing content and interactions.

How satisfied the customers are with Fresh Relevance use-cases

Reviews

"...We help digital marketers boost customer loyalty and revenue by creating a customized journey across channels and devices...." Peer review

Fresh Relevance Customer Insights, Testimonials and Case Studies

What solutions does Fresh Relevance provide for Engagement Management?

Fresh Relevance streamlines engagement by delivering personalized content, recommendations, and offers to customers across multiple channels. This platform facilitates the creation of tailored campaigns using location data, resulting in higher conversion rates and enhanced customer interactions. Fresh Relevance allows businesses to effectively manage engagement with shoppers throughout their journey, from initial visits to follow-up interactions, while ensuring consistent branding across all touchpoints.

"...Find out how Fresh Relevance enhanced our client's data capture strategy to generate more engaged subscribers...." 10 000 new subscribers in the first month: Feel Good Contacts has an eye for data capture

Read Reviews

How can Fresh Relevance enhance your Digital Marketing process?

How can Fresh Relevance enhance your Sending & Publishing Communications process?

How can Fresh Relevance optimize your Segmentation And Targeting Workflow?

What benefits does Fresh Relevance offer for Loyalty Management?

What is Fresh Relevance used for?

Fresh Relevance is a E-Commerce Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Digital Marketing and Sending & Publishing Communications .

What are the top features of Fresh Relevance?

Personalization, Capture information and Alerts: popups & Notifications are some of the top features of Fresh Relevance.

Who uses Fresh Relevance?

Fresh Relevance is used by Design, Retail among other industries.

What are Fresh Relevance alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for Fresh Relevance.

Where is Fresh Relevance located?

Fresh Relevance is headquartered at 2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB.

11 buyers and buying teams have used Cuspera to assess how well Fresh Relevance solved their E-Commerce Software needs. Cuspera uses 1109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.