Fresh Relevance Overview

Fresh Relevance, a Dotdigital company, is an eCommerce personalization platform that enables seamless multi-channel experiences. It enhances customer engagement by personalizing content and interactions.

Use Cases

Customers recommend Engagement Management, Digital Marketing, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using Fresh Relevance.

Other use cases:

  • Segmentation And Targeting
  • Loyalty Management
  • Social Media Management
  • Rating And Review Management
  • Generation Of New Leads
  • Campaign Management
  • Training & Onboarding
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Fresh Relevance.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
  • Improve Brand Engagement
  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Reduce Bounce
  • Build Brand Awareness
  • Scale Best Practices
See all business priorities See less business priorities

Fresh Relevance Use-Cases and Business Priorities: Customer Satisfaction Data

Fresh Relevance works with different mediums / channels such as E-Mail. and Social Media.

Fresh Relevance's features include Personalization, Capture Information, Alerts: Popups & Notifications, etc. and Fresh Relevance support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Fresh Relevance analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Fresh Relevance are having a significant impact across our most important digital channels, improving customer engagement and driving impressive sales growth...." Peer review by Gareth Dart, Web Developer, Herring Shoes

Peer review evidence (same sources as the product rating summary)

"...Support the customer journey, however they choose to engage with your brand ...." Peer review
"...Fresh Relevance empowers digital marketers to increase online sales and build long-term customer loyalty through right-time, data-driven web, mobile, email and social media personalization with predictable ROI...." Peer review from Fresh Relevance
"...Recovery Emails (Cart and Browse Abandonment) Send recovery emails to call back abandoning customers within minutes. , with...." Salesforce Commerce Cloud Integration

Fresh Relevance, Prisync, ShopBase, Rithum Marketing Solutions, Metrilo, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Fresh Relevance

Top Industries

  • Design
  • Retail

Popular in

  • Mid Market

Fresh Relevance is popular in Design, and Retail, and is widely used by Mid Market,

Fresh Relevance Customer wins, Customer success stories, Case studies

What solutions does Fresh Relevance provide for Engagement Management?

How does Fresh Relevance facilitate Digital Marketing?

What solutions does Fresh Relevance provide for Sending & Publishing Communications?

How does Fresh Relevance facilitate Segmentation And Targeting?

What makes Fresh Relevance ideal for Loyalty Management?

11 buyers and buying teams have used Cuspera to assess how well Fresh Relevance solved their E-Commerce Software needs. Cuspera uses 1109 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Animed Direct - ECommerce - eCommerce

Fresh Relevance helped Animed Direct boost revenue from cart abandonment emails by 1010%. The company saw a 423% increase in cart abandon send volume. Revenue per email went up by 41%. Automated emai...l revenue increased by 32%. Animed Direct used dynamic content and browse abandonment emails to drive engagement and sign-ups. The platform was quick to implement and support was helpful.

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Buyagift

Fresh Relevance helped Buyagift with onboarding, account management, and custom projects. The platform provided a dedicated project manager and expert training. Buyagift received strong support witho...ut extra fees. The professional services team delivered custom work to fit Buyagift's needs. Buyagift praised the high level of support and responsiveness from Fresh Relevance.

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Neal’s Yard Remedies - Retail - Retail

Dotdigital helped Neal’s Yard Remedies boost cart abandonment revenue by 419%. The company switched from a basic Shopify module to Dotdigital’s automated email platform. Now, customers get personaliz...ed emails within 20 minutes of leaving items in their cart. A/B testing and automation increased conversions and sales. SMS campaigns added £68,000 in revenue. Neal’s Yard Remedies uses Fresh Relevance for advanced personalization and product recommendations.

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Blue Sea Holidays - Travel - travel

Dotdigital and Fresh Relevance help Blue Sea Holidays boost travel bookings. The company uses AI product recommendations, cart and browse abandonment emails, and data capture popovers. Personalized e...mails show recommendations based on what customers view. Pre-departure email programs send reminders and tips before trips. Blue Sea Holidays achieved a 37% open rate and a 32% click through rate with these solutions.

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Harvey & Thompson - Retail - retail

Dotdigital and Fresh Relevance helped Harvey & Thompson boost online sales. The company used personalized cart abandonment emails. Each email included product images and details from the customer's b...asket. They controlled email timing and frequency for better engagement. In just 10 weeks, they generated £151,843 in new sales revenue.

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Lockhart Catering - Hospitality - hospitality

Fresh Relevance helped Lockhart Catering personalize the customer experience with multiple price lists and targeted emails. The company saw a 0.5% increase in conversion rates and a 1200% rise in las...t click attribution. Product recommendations and auto optimization saved time and improved relevance. Over 150MB of data is managed weekly to ensure accurate pricing. Lockhart Catering improved loyalty and customer satisfaction with these solutions.

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Fresh Relevance Summit 2022

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Frequently Asked Questions(FAQ)

for Fresh Relevance

What is Fresh Relevance used for?

Fresh Relevance is a E-Commerce Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Engagement Management, Digital Marketing and Sending & Publishing Communications .

What are the top features of Fresh Relevance?

Personalization, Capture information and Alerts: popups & Notifications are some of the top features of Fresh Relevance.

Who uses Fresh Relevance?

Fresh Relevance is used by Design, Retail among other industries.

What are Fresh Relevance alternatives?

Prisync, ShopBase, Rithum Marketing Solutions and Metrilo are popular alternatives for Fresh Relevance.

Where is Fresh Relevance located?

Fresh Relevance is headquartered at 2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB.
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Peers used Fresh Relevance for engagement management and digital marketing

Fresh Relevance Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.38/5 ★

Read Reviews (8)
Custom Reports

4.86/5 ★

Read Reviews (97)
Analytics

4.84/5 ★

Read Reviews (47)

Software Failure Risk Guidance

?

for Fresh Relevance

Overall Risk Meter

Low Medium High

Top Failure Risks for Fresh Relevance

Fresh Relevance Ltd Profile

Company Name

Fresh Relevance Ltd

Company Website

https://www.freshrelevance.com/

HQ Location

2-2A Maltings Place, 169 Tower Bridge Road London, London SE1 3JB, GB

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE