Friendbuy Overview

Friendbuy enhances customer acquisition and retention for e-commerce and B2B brands through its referral and loyalty program software. It is designed to increase customer lifetime value by leveraging existing customer networks. Friendbuy's platform is known for delivering quantifiable results, such as a 15% conversion rate from referred customers for SPANX and a referral program CPA that is 117 times cheaper than paid ads for Prose. The software supports enterprise-level operations, offering scalability and efficiency in building high-performing loyalty and referral programs. By integrating seamlessly with tools like Klaviyo, Friendbuy also enables brands like woom to boost email and SMS subscriber acquisition by 40%. This solution positions businesses to capitalize on word-of-mouth marketing, driving sustainable growth in competitive markets.

Use Cases

Customers recommend Referral Management, Engagement Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Friendbuy.

Other use cases:

  • Content Sharing
  • Social Media Analytics
  • Training & Onboarding
  • Campaign Monitoring
  • Competitive Intelligence
  • Generation Of New Leads
  • Lead Qualification: Technographic
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Friendbuy.

Other priorities:

  • Build Brand Awareness
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
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Friendbuy Use-Cases and Business Priorities: Customer Satisfaction Data

Friendbuy works with different mediums / channels such as Social Media. Facebook. and Instagram.

Friendbuy's features include Templates. and Friendbuy support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Friendbuy analytics capabilities include Analytics, and Custom Reports.

Reviews

"Friendbuy has been a great partner and an efficient way for us to acquire new and highly qualified customers. Nearly half of the customers we acquire through Friendbuy make a repeat purchase." - Becky C

Friendbuy, ClientCircle, InviteReferrals, UpViral, Talkable, etc., all belong to a category of solutions that help Referral Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Friendbuy provides referral and loyalty program software for leading ecommerce and B2B brands. Customer acquisition and lifetime value are increased through these programs.

Popular Business Setting

for Friendbuy

Top Industries

  • Apparel & Fashion
  • Design

Popular in

  • Mid Market
  • Small Business

Friendbuy is popular in Apparel & Fashion, and Design, and is widely used by Mid Market, and Small Business,

Comprehensive Insights on Friendbuy Use Cases

How does Friendbuy facilitate Referral Management?

How efficiently Does Friendbuy manage your Engagement Management?

How does Friendbuy facilitate Loyalty Management?

What Are the key features of Friendbuy for Content Sharing?

How does Friendbuy address your Social Media Analytics Challenges?

15+ more Business Use Cases

102 buyers and buying teams have used Cuspera to assess how well Friendbuy solved their Referral Marketing needs. Cuspera uses 212 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Referral Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Friendbuy testimonial

Becky C

Head of Retention

Outdoor Voices

Friendbuy has been a great partner and an efficient way for us to acquire new and highly qualified customers. Nearly half of the customers we acquire through Friendbuy make a repeat purchase. Testimonial By Becky C
Friendbuy testimonial

James D

Sr. Director of Customer Marketing & CRM

Casper

The support we receive from Friendbuy, coupled with the visibility they provide into program performance, is unmatched. Testimonial By James D
Friendbuy testimonial

Rich K

Growth Marketing Manager

Tonal

The Friendbuy experience is honest, it’s efficient, and it continues to evolve to meet our needs. With a partner this good, there’s no need to look anywhere else. Testimonial By Rich K
CUSTOMERS TESTIMONIALS
Friendbuy testimonial

Becky C

Head of Retention

Outdoor Voices

Friendbuy has been a great partner and an efficient way for us to acquire new and highly qualified customers. Nearly half of the customers we acquire through Friendbuy make a repeat purchase. Testimonial By Becky C
Friendbuy testimonial

James D

Sr. Director of Customer Marketing & CRM

Casper

The support we receive from Friendbuy, coupled with the visibility they provide into program performance, is unmatched. Testimonial By James D
Friendbuy testimonial

Rich K

Growth Marketing Manager

Tonal

The Friendbuy experience is honest, it’s efficient, and it continues to evolve to meet our needs. With a partner this good, there’s no need to look anywhere else. Testimonial By Rich K

Case Studies

Apparel & Fashion

CASE STUDY SPANX

Friendbuy helped SPANX move its word-of-mouth marketing online. SPANX used Friendbuy’s referral platform to let customers share products by email, links, and social media. SPANX ran targeted referral... campaigns for high-growth product categories. Referred customers had a 15% conversion rate. Their average order value was 8% higher than standard orders. Category-specific campaigns boosted conversion rates by 26%. SPANX gained a steady stream of new customers.

CASE STUDY Prose

Friendbuy's referral program software helped Prose lower their cost per acquisition by 117 times compared to paid ads. Prose used Friendbuy to create a personalized referral program for their custom ...hair and skincare products. The program delivered an 8x return on investment. Prose's marketing team saw referral marketing as the best way to get new customers and keep current ones engaged. Customers trusted recommendations from friends, making referrals more effective than traditional ads.

CASE STUDY Casper

Casper used Friendbuy's referral program software to boost customer acquisition. The company needed a scalable solution for referrals and rewards, plus strong analytics. Friendbuy provided a turnkey ...platform with A/B testing and deep reporting. Casper saw a 7x higher ROI than average marketing investments. Referral conversion rates increased by 13%. Share rates rose by 220% after best practice optimizations and A/B testing.

Consumer Goods

CASE STUDY woom

Friendbuy referral program software helped woom boost email and SMS subscriber acquisition by 40%. The program drove a 58% increase in month-over-month revenue from the new subscribers. Referred frie...nds had a 21% higher average order value than the sitewide average. woom used Friendbuy with Klaviyo and Shopify to power their referral program. The solution helped woom grow sales and reach more parents.

Food & Beverages

CASE STUDY Flaviar

Friendbuy helped Flaviar grow referral revenue by 256% year-over-year. Flaviar used Friendbuy’s referral program software to make it easy for members to share with friends. The platform let Flaviar r...un multiple campaigns and adjust rewards for different membership tiers. Flaviar saw a 130% increase in total shares and a 300% increase in total conversions per month. The program was easy to set up and manage, helping Flaviar get more new members every week.

Health, Wellness and Fitness

CASE STUDY Thinx

Friendbuy helped Thinx grow referral revenue by 114% year-over-year. Thinx used Friendbuy’s Shopify Plus integration to let customers stack referral credits. This made it easier for advocates to use ...their rewards. The referral program doubled in size. Thinx achieved a cost per acquisition of less than $1. Friendbuy’s platform also gave Thinx more control and better reporting.

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6 Workflows You Can Set Up Today For Your Best BFCM Yet

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Peers used Friendbuy for referral management and engagement management

Friendbuy Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.59/5 ★

Read Reviews (18)
Custom Reports

3.10/5 ★

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.59/5 ★

Read Reviews (18)
Custom Reports

3.10/5 ★

Read Reviews (32)

Software Failure Risk Guidance

?

for Friendbuy

Overall Risk Meter

Low Medium High

Top Failure Risks for Friendbuy

Friendbuy, Inc Profile

Company Name

Friendbuy, Inc

Company Website

https://www.friendbuy.com/

HQ Location

925 N La Brea Ave , Los Angeles, CA 90038, US

Employees

11-50

Social

Financials

SEED