Fusion Connect: Use-Cases, Insights and Reviews | 2025 Cuspera

Fusion Connect helped a 400-location kidney care provider cut high telecom costs. The provider switched to Fusion Connect voice services, including POTS line replacement, SIP trunking, and hosted voi...ce. They now save $1.2 million each year on analog landline charges. The solution also reduced unexpected fees and service disruptions. The Fusion Connect portal improved support request tracking and internal customer satisfaction.
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Fusion Connect provided broadband and managed WiFi for a large Catholic parish in Fair Oaks, CA. The parish faced issues with an outdated phone system and unreliable consumer-grade WiFi. Fusion Conne...ct delivered high-speed Internet, managed WiFi, and hosted voice services with no up-front costs. Staff, volunteers, and guests now enjoy secure, reliable wireless access across the campus. Cloud-based voice features like voicemail-to-email and automated receptionist improved communication and service to the community. The parish benefits from easy management, no surprise charges, and responsive support.
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Fusion Connect SIP Trunking helped a Midwest SMB cut communication costs. The company wanted to move to IP communications but worried about high costs. Fusion Connect offered SIP Trunks and a leased ...phone system, avoiding large upfront spending. Local calling costs dropped from $3,100 to $1,485 per month. Toll-free calls fell from $1,761 to $625. The company saved $2,616.34 monthly, nearly 50% of their previous budget.
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Fusion Connect Call Center helped Alicart Restaurant Group keep orders coming in during the COVID-19 pandemic. When dining rooms closed, Alicart used Fusion Connect's cloud-based call center to let r...emote staff take phone orders for curbside pickup and delivery. The app was easy to set up and use, with new agents taking orders within 15 minutes. Multiple agents could handle high call volumes, so Alicart did not miss customer calls. This solution let Alicart maintain business and provide a personal touch, even as most locations closed.
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Fusion Connect Hosted Voice helped Community Journals support remote work while waiting for new office space. The company needed to upgrade its phone system for telecommuting, boost productivity, and... cut hardware costs. Fusion Connect provided hosted voice, audio conferencing, and new desk phones. Staff could work from home and still appear as one team to clients. Caller ID showed the company name, and advanced features improved collaboration. Employees used simple 4-digit dialing, and support was always available. The solution cost less than their old system.
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Fusion Connect helped Data Clean upgrade their business communications. Data Clean replaced old phone systems with Fusion Connect Hosted Voice and switched from MPLS to SD-WAN for better bandwidth. T...hey added Dedicated Internet Access and Managed WiFi for secure, reliable connectivity. Employees now enjoy fast, consistent service in all offices. IT can manage everything remotely, and network issues are no longer a problem.
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