govDelivery Overview

GovDelivery by Granicus accelerates audience growth and connects via email, social, or text. The Granicus Network includes 300 million citizens who opted into government messages.

Use Cases

Customers recommend Engagement Management, Communication Management, Competitive Intelligence, as the business use cases that they have been most satisfied with while using govDelivery.

Other use cases:

  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Funnel Analysis
  • Subscription Management
  • Contact List Management
  • Digital Marketing
  • Collaboration
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using govDelivery.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve Efficiency
  • Acquire Customers
See all business priorities See less business priorities

govDelivery Use-Cases and Business Priorities: Customer Satisfaction Data

govDelivery works with different mediums / channels such as E-Mail. Text SMS. Social Media etc.

govDelivery's features include Alerts: Popups & Notifications, Templates, and Personalization. and govDelivery support capabilities include 24/7 Support, Email Support, Phone Support, etc. also govDelivery analytics capabilities include Custom Reports, and Analytics.

Reviews

"govDelivery has been reliable in our everyday operations, but also in crisis. Our citizens love that they can hear from us via text." - Meadow Bailey

govDelivery, Digimind Social Listening, Talkwalker Analytics, DBxtra, Locowise, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for govDelivery

Top Industries

  • Financial Services
  • Government Administration
  • Transportation/Trucking/Railroad

Popular in

  • Small Business
  • Large Enterprise

govDelivery is popular in Financial Services, Government Administration, and Transportation/Trucking/Railroad and is widely used by Small Business, and Large Enterprise,

govDelivery Customer wins, Customer success stories, Case studies

Why is govDelivery the best choice for Engagement Management?

What Are the key features of govDelivery for Communication Management?

How does govDelivery facilitate Competitive Intelligence?

8 buyers and buying teams have used Cuspera to assess how well govDelivery solved their Conversion Rate Optimization needs. Cuspera uses 272 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
govDelivery testimonial

Meadow Bailey

Communications Director

Alaska
govDelivery has been reliable in our everyday operations, but also in crisis. Our citizens love that they can hear from us via text. Testimonial By Meadow Bailey
govDelivery testimonial

Doug Bear

Communications Manager

Kitsap County
Using the metrics and data in govDelivery, we can effectively craft and tailor messages to reach our audience the way they want to be reached with the information they want to know. Testimonial By Doug Bear
govDelivery testimonial

Zak Kelley

a Special Project Manager

Nashville Tennessee
Short-term rentals are different than hotels. With hotels, you have an auditable trail. Host Compliance gives us that auditable trail. We can make sure we are collecting taxes fairly. Testimonial By Zak Kelley
CUSTOMERS TESTIMONIALS
govDelivery testimonial

Meadow Bailey

Communications Director

Alaska
govDelivery has been reliable in our everyday operations, but also in crisis. Our citizens love that they can hear from us via text. Testimonial By Meadow Bailey
govDelivery testimonial

Doug Bear

Communications Manager

Kitsap County
Using the metrics and data in govDelivery, we can effectively craft and tailor messages to reach our audience the way they want to be reached with the information they want to know. Testimonial By Doug Bear
govDelivery testimonial

Zak Kelley

a Special Project Manager

Nashville Tennessee
Short-term rentals are different than hotels. With hotels, you have an auditable trail. Host Compliance gives us that auditable trail. We can make sure we are collecting taxes fairly. Testimonial By Zak Kelley

Victor Valley Union High School District - Education

Granicus Fully-Managed Video helped Victor Valley Union High School District cut board meeting minutes and certifications time in half. The district serves over 11,000 students and upgraded from a si...ngle webcam to a four-camera setup. Staff no longer spend time troubleshooting livestream tech. The new system lets them focus on serving the community. Board meetings now have professional-quality broadcasts.

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Unified Government of Wyandotte County and Kansas City - Government Administration

Granicus Government Experience Agent (GXA) helped the Unified Government of Wyandotte County and Kansas City handle 310,000 calls per year. Only 20% of calls were managed by the five-person 311 call ...center, with the rest routed to other departments. The Treasury Department received 70,000 calls annually, requiring 3.5 staff positions for routine questions. GXA enabled AI-powered service, supporting over 30 languages and improving efficiency and citizen experience.

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Morrisville, NC - Government Administration

Granicus Experience Group helped Morrisville, NC refresh its website. The town wanted to improve search results and user experience for residents. GXG provided technical help to fix search issues and... add missing keywords. Morrisville established formal web processes and standardized the look of its top 20 pages. The new site delivers more accurate search results and a better customer experience.

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Maui County, Hawaii - Government Administration

Granicus GovQA helped Maui County, Hawaii manage a surge in public records requests after historic wildfires. The county replaced inefficient spreadsheets with an automated online portal. GovQA enabl...ed 21 departments to track, process, and respond to about 500 requests per year. Automation and redaction tools saved time and improved transparency. The new system made it easier for staff to handle high volumes and for the public to access records.

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Kalamazoo, MI - Government Administration

OpenCities and OpenForms helped Kalamazoo, MI modernize its website. The city saw a 10% increase in new users and created nearly 100 detailed service pages. Online forms received over 4,300 responses.... Pages per session dropped by 48%, showing users found information faster. The new site improved usability and made updates easier for staff.

Read more →

Idaho Falls - Government Administration

Granicus Fully-Managed Video helped Idaho Falls make public meetings more accessible and transparent. The city used searchable transcripts, closed captioning, and Spanish translation to reach more re...sidents. Preparing meeting minutes now takes less than 25 minutes, down from days. The solution reduced staff stress and made it easier for residents to find and understand meeting information. Idaho Falls built greater trust and participation with on-demand video and transcripts.

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lightning

Peers used govDelivery for engagement management and communication management

govDelivery Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.51/5 ★

Read Reviews (30)
Analytics

4.36/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.51/5 ★

Read Reviews (30)
Analytics

4.36/5 ★

Read Reviews (4)

Software Failure Risk Guidance

?

for govDelivery

Overall Risk Meter

Low Medium High

Top Failure Risks for govDelivery

GRANICUS, Inc News

M&A

Granicus Acquires Indigov, Boosts Government Experience Cloud - MarTech Cube

Granicus has acquired Indigov to enhance its Government Experience Cloud. This acquisition integrates Indigov's CRM, CDP, and constituent management tools with Granicus' platform, aiming to improve government interactions with constituents. The combined capabilities will enable governments to manage inquiries more efficiently, enhance constituent understanding, and deliver personalized services, advancing Granicus' mission to support data-driven governance.

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Product

City IT says Granicus update gives access to rebuild "Residents Right to Know" portal

Granicus has released an updated version of its application, enabling Miami Beach's IT department to rebuild the "Residents Right to Know" portal. This update addresses previous access issues, with a phased rollout expected within 30 days following testing. The portal aims to improve information access and reduce manual processes for residents.

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Executive

Granicus names Karthik Anbalagan to lead public sector AI push - SecurityBrief Australia

Granicus has appointed Karthik Anbalagan as General Manager of Emerging Technologies to lead its AI initiatives in the public sector across Australia and New Zealand. His role focuses on advancing digital government solutions, leveraging AI and analytics to enhance citizen engagement. Anbalagan's extensive experience in AI strategy will support Granicus' mission to improve government service delivery and operational efficiency through products like Government Experience Insights and Government Experience Agent.

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Executive

Karthik Anbalagan joins Granicus as General Manager of Emerging Technologies

Karthik Anbalagan has been appointed as the General Manager of Emerging Technologies at Granicus. He will lead strategic innovation initiatives, focusing on AI and analytics to enhance citizen engagement and government services. Anbalagan will manage the adoption of AI-powered solutions like Government Experience Insights and Agent, aiming to improve public sector service delivery.

Read more →

GRANICUS, Inc Profile

Company Name

GRANICUS, Inc

Company Website

https://granicus.com/

HQ Location

Denver, CO

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE