govDelivery Overview

GovDelivery by Granicus accelerates audience growth and connects via email, social, or text. The Granicus Network includes 300 million citizens who opted into government messages.

Use Cases

Customers recommend Engagement Management, Communication Management, Competitive Intelligence, as the business use cases that they have been most satisfied with while using govDelivery.

Other use cases:

  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Funnel Analysis
  • Subscription Management
  • Contact List Management
  • Digital Marketing
  • Collaboration
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using govDelivery.

Other priorities:

  • Improve Digital And Social Presence
  • Scale Best Practices
  • Improve Efficiency
  • Acquire Customers
See all business priorities See less business priorities

govDelivery Use-Cases and Business Priorities: Customer Satisfaction Data

govDelivery works with different mediums / channels such as E-Mail. Text SMS. Social Media etc.

govDelivery's features include Alerts: Popups & Notifications, Templates, and Personalization. and govDelivery support capabilities include 24/7 Support, Email Support, Phone Support, etc. also govDelivery analytics capabilities include Custom Reports, and Analytics.

Reviews

"Time has been the biggest benefit of govMeetings. It makes my job so much easier, and I can focus on other things. I never have to stay late anymore." - Rhonda Coxon

Peer review evidence (same sources as the product rating summary)

"...Each new subscriber adds to govDelivery s ability to help governments build active and engaged communities by connecting individuals to the services, events, meetings, and other government activities that affect their lives...." Granicus GovDelivery Subscriber Network Surpasses 200 Million Milestone
"...With a single click, your message can be sent via email, text message and posted automatically to social media. ..." Full Marketing Platform for Government l govDelivery by Granicus
"SmartGov helped the City of Valley, Nebraska, move permitting and inspections online. The city faced slow, manual processes and lots of paperwork. With SmartGov, they now process 700 permits online each year. Staff save 10 hours every week. They get 300 fewer phone calls each year. The city finds 6 times more code violations. Contractors and homebuyers are happier with faster, easier service." https://granicus.com/success-stories/valley-nebraska-modernizes-permitting-inspections-faster-build-times-happier-contractors-homebuyers/

govDelivery, Digimind Social Listening, Talkwalker Analytics, DBxtra, Locowise, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for govDelivery

Top Industries

  • Financial Services
  • Government Administration
  • Transportation/Trucking/Railroad

Popular in

  • Small Business
  • Large Enterprise

govDelivery is popular in Financial Services, Government Administration, and Transportation/Trucking/Railroad and is widely used by Small Business, and Large Enterprise,

govDelivery Customer wins, Customer success stories, Case studies

What solutions does govDelivery provide for Engagement Management?

What benefits does govDelivery offer for Communication Management?

What makes govDelivery ideal for Competitive Intelligence?

8 buyers and buying teams have used Cuspera to assess how well govDelivery solved their Conversion Rate Optimization needs. Cuspera uses 272 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

CUSTOMERS TESTIMONIALS
govDelivery testimonial

Rhonda Coxon

Town Clerk

Snowmass Village

Time has been the biggest benefit of govMeetings. It makes my job so much easier, and I can focus on other things. I never have to stay late anymore. Testimonial By Rhonda Coxon
govDelivery testimonial

Zak Kelley

a Special Project Manager

Nashville Tennessee

Short-term rentals are different than hotels. With hotels, you have an auditable trail. Host Compliance gives us that auditable trail. We can make sure we are collecting taxes fairly. Testimonial By Zak Kelley
govDelivery testimonial

Doug Bear

Communications Manager

Kitsap County

Using the metrics and data in govDelivery, we can effectively craft and tailor messages to reach our audience the way they want to be reached with the information they want to know. Testimonial By Doug Bear
CUSTOMERS TESTIMONIALS
govDelivery testimonial

Rhonda Coxon

Town Clerk

Snowmass Village

Time has been the biggest benefit of govMeetings. It makes my job so much easier, and I can focus on other things. I never have to stay late anymore. Testimonial By Rhonda Coxon
govDelivery testimonial

Zak Kelley

a Special Project Manager

Nashville Tennessee

Short-term rentals are different than hotels. With hotels, you have an auditable trail. Host Compliance gives us that auditable trail. We can make sure we are collecting taxes fairly. Testimonial By Zak Kelley
govDelivery testimonial

Doug Bear

Communications Manager

Kitsap County

Using the metrics and data in govDelivery, we can effectively craft and tailor messages to reach our audience the way they want to be reached with the information they want to know. Testimonial By Doug Bear
 

Granicus Standardizes Hybrid, Government-Grade Video Infrastructure with Wowza

Granicus has standardized its hybrid video infrastructure on Wowza technology to support large-scale live and on-demand government meeting streaming. With nearly 70 cloud-based and over 100 on-prem W...owza deployments, Granicus offers flexible solutions for government agencies, ensuring consistent video delivery. The company is also exploring containerization and autoscaling to enhance archive playback and operational efficiency.

Read on →
 

City of West Palm Beach - Government Administration - Medium

West Palm Beach, USA

Service Cloud and Granicus helped the City of West Palm Beach modernize its website. The new site saw 1.3 million active users in a year and a 5–6% increase in traffic. Accessibility improved, with a... 94.8 quality assurance score and 20% of PDFs archived for ADA compliance. Staff can now update emergency info quickly, and residents find services more easily. The city also saw a 10% year-over-year growth in email subscribers.

County of Maui - Government Administration - Large

Granicus' Records Request Management (GovQA) helped the County of Maui handle a surge of public records requests after historic wildfires. The county launched the solution in one month, enabling 21 d...epartments to manage about 500 requests per year. GovQA automated tracking, redactions, and templated responses, saving time and increasing transparency. Staff found it easier to process requests and communicate with the public, moving away from inefficient spreadsheets.

Oregon Department of Corrections - Government Administration - Large

Engagement Cloud helped the Oregon Department of Corrections modernize communications. The agency replaced outdated methods with targeted email, SMS, and public-facing pages. They achieved an 80% eng...agement rate for email and SMS, and 95% for internal staff. Over 1,300 people visited their Wildfire Response page. Staff and the public now get timely, accurate updates, building trust and transparency.

Franklin County, OH - Government Administration - Large

Granicus Service Cloud helped Franklin County, OH consolidate 25 agency websites into one unified, resident-focused site. The new platform improved navigation and user experience, leading to over 93,...000 visitors and 250 feedback responses in the first month. The project focused on human-centered design and transparency, boosting public trust and making services easier to find. The county now uses analytics and feedback to keep improving digital government services.

Unified Government of Wyandotte County and Kansas City - Government Administration - Large

Granicus Government Experience Agent (GXA) helped the Unified Government of Wyandotte County and Kansas City manage 310,000 annual calls and support over 30 languages. The AI-powered solution improve...d operational efficiency by handling routine inquiries, freeing staff for complex issues. GXA integrated with Service Cloud, offering 24/7 multilingual support and consistent, accurate information. Early results show staff excitement and anticipated cost savings from reduced call volume. The scalable model sets the stage for expansion to more departments.

lightning

Peers used govDelivery for engagement management and communication management

govDelivery Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.51/5

Read Reviews (30)
Analytics

4.36/5

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.51/5

Read Reviews (30)
Analytics

4.36/5

Read Reviews (4)

Software Failure Risk Guidance

?

for govDelivery

Overall Risk Meter

Low Medium High

Top Failure Risks for govDelivery

GRANICUS, Inc News

Product

Granicus launches Destinations Experience Cloud and expands ANZ investment with key ...

Granicus has launched the Destinations Experience Cloud (DXC) to enhance tourism management across Australia and New Zealand. This platform integrates websites, CRM, data analytics, and digital marketing tools to support data-driven decision-making for destination marketing organizations. Granicus also appointed Joanne Cohen to strengthen its regional presence, focusing on sustainable tourism growth and community engagement.

Company

Introducing Granicus Destinations: An evolution built for this moment ...

Granicus Destinations is a rebranding of Simpleview, aligning with the evolving role of destination management organizations (DMOs). This evolution integrates Simpleview's expertise with Granicus' scale and civic mission, enhancing support for DMOs in marketing, data-driven decision-making, and community engagement. The rebrand aims to foster growth in adjacent markets while maintaining core platform investments.

Product

Granicus Launches Destination Marketing Platform, Segment

Granicus has launched "Granicus Destinations," a new platform aimed at enhancing destination marketing for digital marketing organizations and place-based brands. This platform, developed from Granicus' 2024 acquisition of Simpleview, offers tools for tourism, conventions, and community alignment, leveraging data-driven decisions to replace disconnected tools and improve stakeholder engagement.

Product

Granicus Launches New Destinations Business Segment and Platform to ...

Granicus has launched the Destinations Experience Cloud (DXC) and a new business segment, Granicus Destinations, to support destination marketing organizations (DMOs). This initiative aims to integrate tools and data for DMOs, enhancing tourism performance and community impact. The platform offers AI-driven analytics and digital engagement capabilities, helping DMOs manage demand generation, sales, and stakeholder accountability.

GRANICUS, Inc Profile

Company Name

GRANICUS, Inc

Company Website

https://granicus.com/

HQ Location

Denver, CO

Employees

251-500

Social

Financials

PRIVATE