Grasp Overview
Grasp integrates various communication channels into a cohesive narrative, enhancing customer service management. By unifying contact points, it addresses a common challenge: customers having to repeat their stories across different platforms. This capability is particularly beneficial for customer service teams aiming to streamline interactions and improve user satisfaction. The platform's AI-driven approach anticipates customer needs, allowing teams to proactively manage inquiries. Grasp's solution is tailored for businesses seeking to maintain comprehensive oversight of customer interactions, ensuring a seamless experience across all channels. This integration not only improves efficiency but also aligns with industry trends prioritizing personalized customer engagement.
Use Cases
Customers recommend Helpdesk Management, Social Media Management, Communication Management, as the business use cases that they have been most satisfied with while using Grasp.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Grasp.
Grasp Use-Cases and Business Priorities: Customer Satisfaction Data
Grasp works with different mediums / channels such as Chat. E-Mail. Whatsapp etc.
Grasp's features include Widgets, Personalization, Live Monitoring, etc. and Grasp support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Grasp analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Categories: Live Chat , Help Desk...." Peer review
Grasp, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Grasp boosts customer service with AI by unifying multiple communication lines into one cohesive story. Control over customer service is regained through this integration.
Popular Business Setting
for Grasp
Top Industries
- Telecommunications
- Internet
- Mechanical or Industrial Engineering
Popular in
- Enterprise
- Large Enterprise
- Small Business
Grasp is popular in Telecommunications, Internet, and Mechanical Or Industrial Engineering and is widely used by Enterprise, Large Enterprise, and Small Business.
Comprehensive Insights on Grasp Use Cases
How does Grasp facilitate Helpdesk Management?
What solutions does Grasp provide for Communication Management?
What Are the key features of Grasp for Knowledge Management?
15+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Grasp solved their Help Desk needs. Cuspera uses 416 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Saudi Arabian Airlines (SAUDIA)
CASE STUDY Attenza
CASE STUDY Gamecardsdirect
Peers used Grasp for helpdesk management and social media management
Grasp Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (25) |
| Analytics | Read Reviews (6) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (25) |
| Analytics | Read Reviews (6) |
Software Failure Risk Guidance
?for Grasp
Overall Risk Meter
Top Failure Risks for Grasp
Grasp Profile
Company Name
Grasp
Company Website
https://www.getgrasp.com/HQ Location
Rokin, Amsterdam, Noord Holland 1012 KV, NL
Employees
11-50
Social
Financials
SEED
What Are the key features of Grasp for Social Media Management?