Product Business Settings

Grasp is popular in Telecommunications, Internet, and Mechanical Or Industrial Engineering industries and is widely used by Enterprise, Large Enterprise, and Small Business.

Grasp Product Overview

Grasp integrates various communication channels into a cohesive narrative, enhancing customer service management. By unifying contact points, it addresses a common challenge: customers having to repeat their stories across different platforms. This capability is particularly beneficial for customer service teams aiming to streamline interactions and improve user satisfaction. The platform's AI-driven approach anticipates customer needs, allowing teams to proactively manage inquiries. Grasp's solution is tailored for businesses seeking to maintain comprehensive oversight of customer interactions, ensuring a seamless experience across all channels. This integration not only improves efficiency but also aligns with industry trends prioritizing personalized customer engagement.

How satisfied the customers are with Grasp use-cases

Reviews

"...Primary features include case management, team collaboration tools, knowledge base management, multi-channel support, private notes and reporting...." Peer review

Grasp Customer Insights, Testimonials and Case Studies

Saudi Arabian Airlines (SAUDIA) - Aviation

Grasp helped Saudi Arabian Airlines use WhatsApp to improve customer comfort. SAUDIA wanted to make it easy for customers to reach out before and after flights. Grasp connected multiple WhatsApp numb...ers and email accounts for the Guest Care Center. The team saw faster response times and less friction. SAUDIA now solves about a million customer cases through WhatsApp each year. Agents enjoy features like quick replies and automatic request distribution.

Read on →

Gamecardsdirect - E Commerce

Grasp helps Gamecardsdirect manage all customer messages in one place. The company needed to offer fast, friendly support across email, social media, and live chat. Grasp provided a clear overview an...d easy channel integration. Gamecardsdirect now handles almost 3,000 conversations each month. Customers praise the speed of service, and the company has a 4.6-star Trustpilot rating.

Read on →

Attenza - Health, Wellness And Fitness

Grasp helped Attenza manage customer service across multiple channels. Attenza needed to scale communication without losing personal touch. Grasp's smart inbox let them add channels like WhatsApp and... email, keeping all messages in one place. The transition was smooth. Now, Attenza handles 3,000 to 4,000 conversations each month. They respond faster and work better as a team. No messages get lost, and every customer gets the same attention.

Read on →
lightning

Peers used Grasp for helpdesk management and social media management

Grasp Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.86/5 ★

Read Reviews (25)
Analytics

2.98/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.86/5 ★

Read Reviews (25)
Analytics

2.98/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for Grasp

Overall Risk Meter

Low Medium High

Top Failure Risks for Grasp

Grasp Profile

Company Name

Grasp

Company Website

https://www.getgrasp.com/

HQ Location

Rokin, Amsterdam, Noord Holland 1012 KV, NL

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED