Greenlight CRM Overview
Here’s the scoop on Greenlight CRM! We've gathered over 150 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Greenlight CRM, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Greenlight CRM is right for your needs? Our Cuspera AI engine can evaluate how Greenlight CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
Greenlight CRM supports business activities such as:
- Call Recording
- Helpdesk Management
- Contact List Management
- Campaign Management
- Performance Management
Greenlight CRM can help you with many business goals, such as Increase Sales & Revenue, and Improve Efficiency. It can help manage these activities if you use Phone Calls for these needs.
Greenlight CRM Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...It offers blended agents, call recording, a script designer, live transfer and automated compliance functionalities within a suite...." Peer review
Greenlight CRM Reviews
11 buyers and buying teams have used Cuspera to assess how well Greenlight CRM solved their Contact Center Software needs. Cuspera uses 150 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue and Improve Efficiency are the most popular business priorities peers achieved using Greenlight CRM.
Use Cases
Peers recommend Call Recording , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Greenlight CRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Call Recording with Phone Calls |
4.71/5 ★ |
"...CRM solution that assists small to midsize firms with call recording, script design, agent management and predictive dialing...." Peer review from Greenlight Innovation |
| Helpdesk Management with Phone Calls |
4.46/5 ★ |
"...About Greenlight CRM Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes...." Peer review |
| Contact List Management with Phone Calls |
4.35/5 ★ |
"...Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customisable and feature rich...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Call Recording with Phone Calls |
4.71/5 ★ |
"...CRM solution that assists small to midsize firms with call recording, script design, agent management and predictive dialing...." Peer review from Greenlight Innovation |
|
| Helpdesk Management with Phone Calls |
4.46/5 ★ |
"...About Greenlight CRM Greenlight CRM is a cloud-based call center management solution designed for businesses of all sizes...." Peer review |
|
| Contact List Management with Phone Calls |
4.35/5 ★ |
"...Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customisable and feature rich...." Peer review |
|
9+ more Business Use Cases
Our AI advisor, Wyz, harnessed 150 insights from peers and experts to help you assess how these Greenlight CRM use cases fit your Contact Center Software needs.
Popular Business Setting
for Greenlight CRM
Top Industries
- Marketing and Advertising
- Legal Services
- Financial Services
Popular in
- Small Business
- Mid Market
Peers used Greenlight CRM to Increase sales & revenue and Improve efficiency
IT and Other Capabilities
for Greenlight CRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (18) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (18) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (37) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (37) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (4) |
Software Failure Risk Guidance
?for Greenlight CRM
Top Failure Risks for Greenlight CRM
Vendor Profile Details
Company Name
Greenlight Innovation
Company Website
http://www.greenlightcrm.com/HQ Location
Prospect House, Prospect Business Centre, Gemini Cresent, Dundee, DD2 1TY
Employees
11-50
Social
Financials
PRIVATE
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