GREYHOUND CRM Overview

GREYHOUND-CRM offers superior customer service with seamless ERP integration. It ensures quick response times and high customer satisfaction; free 30-day trial available.

Use Cases

Customers recommend Workflow Management, Digital Signature, Contract Management, as the business use cases that they have been most satisfied with while using GREYHOUND CRM.

Other use cases:

  • Measuring Customer Satisfaction
  • Sending & Publishing Communications
  • Training & Onboarding
  • License Management
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Business Priorities

Improve Efficiency is the most popular business priority that customers and associates have achieved using GREYHOUND CRM.

Other priorities:

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GREYHOUND CRM Use-Cases and Business Priorities: Customer Satisfaction Data

GREYHOUND CRM's features include Templates. and GREYHOUND CRM support capabilities include 24/7 Support, Chat Support, Email Support, etc. also GREYHOUND CRM analytics capabilities include Custom Reports, and Analytics.

GREYHOUND CRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on GREYHOUND CRM Use Cases

How can GREYHOUND CRM enhance your Workflow Management process?

Case Studies

Retail

CASE STUDY SQS UG

GREYHOUND helps SQS UG, a leading online retailer for fire protection products, manage customer service and internal communication. SQS UG uses GREYHOUND as a central hub for all departments, includi...ng field staff and external offices. The software improves transparency and structure, making it easy to find information across multiple online shops. Employees use GREYHOUND's internal chat to communicate quickly without relying on the phone. The company values GREYHOUND as their daily information center, streamlining workflows and archiving information efficiently.

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Retail

CASE STUDY Kotte & Zeller

GREYHOUND helped Kotte & Zeller improve customer service. The company sells adventure and survival gear online and in stores. They used GREYHOUND to answer customer questions from email and phone in ...one place. The VS/4 Connect addon links customer requests with order data. This saves time and money. Service staff can answer questions faster and more accurately. Kotte & Zeller reduced costs per service case and improved response speed.

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Marketing and Advertising

CASE STUDY Händlerbund

GREYHOUND helped Händlerbund manage invoice approvals and document workflows. Händlerbund used GREYHOUND as a central document management system. They process over 800 documents monthly across three ...locations. GREYHOUND made approvals faster, cutting process times from days to hours. The system reduced errors and improved transparency. Staff can now access documents from anywhere, making teamwork easier.

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Retail

CASE STUDY DEUBA

GREYHOUND Software helped DEUBA, a leading German online retailer, manage multilingual customer service as it expanded across Europe. DEUBA used GREYHOUND's translation feature to handle support in s...even languages without hiring extra staff. The average response time dropped from 24 to 8 hours, a 67% reduction. Daily handled requests rose from 1,500 to 2,300, a 53% increase. The need for multilingual staff fell by 40%, saving about 120,000 EUR yearly. Customer satisfaction improved from 82% to 91%, and error rates in replies dropped by 60%.

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Retail

CASE STUDY DELIFE

GREYHOUND helped DELIFE, a luxury online furniture retailer, improve company-wide communication and information flow. DELIFE used GREYHOUND to manage customer service and internal processes. The soft...ware supported over 130 employees and handled more than 5,000 products. DELIFE saw faster delivery times and better customer service with GREYHOUND. The company sells through its own shop and multiple online marketplaces.

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Consumer Goods

CASE STUDY travelite GmbH + Co. KG

GREYHOUND helped travelite improve customer service. travelite designs and sells luggage and bags. The company wanted to answer customer questions faster and better. In 2023, travelite started using ...GREYHOUND for customer service. The solution made it easier to manage messages from many channels. travelite can now respond to customer needs more quickly and flexibly.

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GREYHOUND CRM Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.13/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for GREYHOUND CRM

Top Failure Risks for GREYHOUND CRM

GREYHOUND Software GmbH Profile

Company Name

GREYHOUND Software GmbH

Company Website

https://greyhound-software.com/

HQ Location

Osnabrück

Employees

NA

Social

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Financials

NA