HCL Commerce Cloud: Use-Cases, Insights and Reviews | 2026 Cuspera

HCLTech used GenAI-powered automation to help a leading biopharma company cut QA audit errors by up to 50%. Manual audits of Excel-based test scripts were slow and inconsistent, causing compliance ri...sks. The new platform automated test script reviews, improved traceability, and standardized audit criteria. Audits became 30–40% faster, freeing QA staff for higher-value work. The company improved compliance and set a new standard for intelligent QA in life sciences.
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HCLTech used Adobe Experience Manager to help a leading tire manufacturer unify its digital platforms. The company moved from multiple content management systems to a single, scalable solution. This ...improved business agility and made content management easier for teams. Website performance increased by 15%, and tire search performance improved by 30%. The new platform now delivers 99.99% uptime for reliable digital experiences.
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HCLTech deployed a GenAI-powered regulatory intelligence platform for a global biopharma organization. The company faced delays and high administrative effort due to manual regulatory monitoring. The... new platform automated data collection, used AI for summarization, and delivered real-time alerts. Regulatory team productivity increased by about 30%. Processing time dropped by 35%. Teams now focus more on strategic work and stay compliant with real-time insights.
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HCLTech helped a large US electric utility modernize its grid operations. The company faced legacy infrastructure, manual workflows, and high support call volumes. HCLTech upgraded outage management ...and billing systems using Oracle platforms. They automated workflows and launched a self-service portal. OMS processing speed tripled, and 75% more customers used online self-service. The utility saw an 8-point rise in its Forrester CX Index and a drop in support calls.
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HCLTech partnered with a major American quick-service restaurant chain to improve operations. The chain relied on manual processes that limited growth and product quality. HCLTech introduced technolo...gy to boost agility and support a 14,000-person workforce. The new approach enabled business expansion without hurting quality or profits. The restaurant chain gained scalability and better food quality control.
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HCLTech modernized a legacy logistics and repair request platform for a leading entertainment company using ServiceNow. The new unified platform replaced manual, fragmented workflows with automated p...rocesses. This led to a 3X improvement in process efficiency and about 60% less operational effort. The solution improved data accuracy, audit readiness, and user experience. The company now has a scalable foundation for future growth and innovation.
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