Yext Platform Overview

Yext transforms how multi-location brands manage their digital presence. As a leader in the digital presence platform space, Yext empowers businesses to control their brand and local presence across various digital channels. The platform's AI-powered tools enhance efficiency, enabling real-time, data-driven decisions. With Yext, brands can ensure they appear wherever customers are searching, making it a crucial tool for businesses aiming to stand out in competitive markets. The platform's ability to scale workflows from a single interface offers unmatched performance, making it an essential asset for managing both global brands and local outlets effectively.

Use Cases

Customers recommend Engagement Management, Advertisement, Communication Management, as the business use cases that they have been most satisfied with while using Yext Platform.

Other use cases:

  • Rating And Review Management
  • Social Media Management
  • Digital Marketing
  • Reputation Management
  • Knowledge Management
  • Content Management
  • Helpdesk Management
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Business Priorities

Acquire Customers and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Yext Platform.

Other priorities:

  • Improve Efficiency
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Brand Engagement
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Scale Best Practices
  • Establish Thought Leadership
  • Improve ROI
  • Launch New Products
  • Improve Consistency
  • Grow Market Share
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Shorten Ramp Up Time
See all business priorities See less business priorities

Yext Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Yext Platform works with different mediums / channels such as Website. and Social Media.

Yext Platform's features include Personalization, SEO, Alerts: Popups & Notifications, etc. and Yext Platform support capabilities include AI Powered, Chat Support, Email Support, etc. also Yext Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"Yext has made something that no one at a central level could ever do as effectively — not at the speed at which digital has made the world work these days." - Nitin Manhar Dhamelia

Peer review evidence (same sources as the product rating summary)

"...Yext Analytics brings customer interactions into focus everywhere they occur...." Peer review from Yext
"...They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites...." Case Study Taco Bell
"...This gives you up to seven days to respond to the review before it s published to your website. ..." 3 Yext Features to Tap Into to Manage Your Brand's Online Presence

Yext Platform, BrightLocal, Store Locator Platforms, StoreRocket, uberall, etc., all belong to a category of solutions that help Local Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Yext-platform powers multi-location brands' digital presence. Content is created and delivered to any channel, enhancing customer engagement.

Popular Business Setting

for Yext Platform

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Yext Platform is popular in Marketing And Advertising, Information Technology And Services, and Hospital & Health Care and is widely used by Small Business, Large Enterprise, and Enterprise.

Yext Platform Customer wins, Customer success stories, Case studies

How does Yext Platform address your Engagement Management Challenges?

Why is Yext Platform the best choice for Communication Management?

How does Yext Platform address your Rating And Review Management Challenges?

How can Yext Platform optimize your Social Media Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well Yext Platform solved their Local Marketing needs. Cuspera uses 4439 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Local Marketing needs.

CUSTOMERS TESTIMONIALS
Yext Platform testimonial

Nitin Manhar Dhamelia

Group Omni-Search Best Practice Manager

Belron

Yext has made something that no one at a central level could ever do as effectively — not at the speed at which digital has made the world work these days. Testimonial By Nitin Manhar Dhamelia
Yext Platform testimonial

LaGenia Watkins

Marketing Assistant

LasikPlus

Searching content on the site was made easier with Yext Answers, and we saw our searches increase. In just our first week, the number of people using the search bar was astounding. Testimonial By LaGenia Watkins
Yext Platform testimonial

Yvonne Rayburn

Digital Media Manager

OhioHealth

When patients are searching online, especially for something like urgent care, they're searching for it because they need it right now, and the information really better be correct. That's where Yext is super helpful for us. We want to provide excellent patient care across digital channels. Testimonial By Yvonne Rayburn
CUSTOMERS TESTIMONIALS
Yext Platform testimonial

Nitin Manhar Dhamelia

Group Omni-Search Best Practice Manager

Belron

Yext has made something that no one at a central level could ever do as effectively — not at the speed at which digital has made the world work these days. Testimonial By Nitin Manhar Dhamelia
Yext Platform testimonial

LaGenia Watkins

Marketing Assistant

LasikPlus

Searching content on the site was made easier with Yext Answers, and we saw our searches increase. In just our first week, the number of people using the search bar was astounding. Testimonial By LaGenia Watkins
Yext Platform testimonial

Yvonne Rayburn

Digital Media Manager

OhioHealth

When patients are searching online, especially for something like urgent care, they're searching for it because they need it right now, and the information really better be correct. That's where Yext is super helpful for us. We want to provide excellent patient care across digital channels. Testimonial By Yvonne Rayburn
 

Fitness First - Retail - Large

Frankfurt, Germany

Yext helped Fitness First boost its online visibility. The company saw a 31% increase in clicks on its listings in one year. Clicks to the website grew by 51%, and clicks for directions rose by 25%. ...Fitness First improved its review response rate from 32% to 60%. The average rating of its locations also increased by 0.1 stars. Yext made it easy to update store data and respond to reviews across platforms.

 

LasikPlus - Hospital & Health Care - Medium

Cincinnati, USA

Yext Search helped LasikPlus answer over 8,500 patient questions online. The site’s search click-through rate rose above 25%. Patients now find clear answers about LASIK surgery, costs, and insurance.... LasikPlus improved its on-site search so patients stay on their website. During COVID-19, Yext Listings let LasikPlus update info across 175 digital services. This made it easy to show which clinics were open or offered video consultations.

 

Enterprise Holdings - Transportation/Trucking/Railroad - Very Large

St. Louis, USA

Yext helped Enterprise Holdings manage data for over 6,000 locations across 175 digital services. The company automated updates for store hours, closures, and location info, improving accuracy and sp...eed. After using Yext, Enterprise saw a 31% annual increase in clicks on listings, with 45% more clicks for directions and 39% more clicks to their website. Automation freed up staff time for strategic work. Customers now find up-to-date information easily, even during emergencies.

 

DEVK - Insurance - Large

Cologne, Germany

Yext helped DEVK, a major German insurance company, boost online visibility for 1,200 agencies and 2,400 partners. DEVK used Yext to update 1.3 million data points, like hours and addresses, across 1...50+ platforms. Duplicate listings dropped by 6,000. Google Maps clicks rose 55% and impressions increased 78% in 22 months. DEVK now ensures customers find accurate info and nearby agents online.

 

CorePower Yoga - Retail - Large

Denver, USA

Yext helped CorePower Yoga manage brand information for over 220 locations. The company saw an 18% increase in clicks in one year. Yext enabled consistent and accurate communications across all onlin...e platforms. CorePower Yoga expanded its brand presence through the Yext directory network. The company removed nearly 2,000 duplicate listings and improved customer communications with brand-verified answers.

 

Denny's - Restaurants - Large

Spartanburg, USA

Denny's used Yext to boost its online visibility and attract more customers to its restaurants. The company saw a 174% increase in local page impressions and a 36% rise in clicks on listings. Yext he...lped Denny's keep its brand information accurate and consistent across digital platforms. Franchisees could update local pages and social media, improving local engagement. Denny's also used Yext Reviews to gather customer feedback and improve local SEO. Over 73 million clicks were generated on Denny's listings after adopting Yext.

Link Facebook Account with Yext

Video Thumbnail

Frequently Asked Questions(FAQ)

for Yext Platform

What is Yext Platform?

Yext is a marketing platform that provides brand updates to the customers whenever customers require. These are brand verified answers. It retains and maintains relationship with the customers and improve digital and social presence.

Yext's Search Experience Cloud provides their realities on the web by giving brand verified replies on their own website across search engines, maps, apps, voice assistants and chatbots. Yext helps brands take back control of the customer journey.

Yext provides updated information to the customers whenever required. It cleans up the facts about the business across all internal data sources, keeping it consistent within the organization to maintain internal consistency. Its knowledge network ensures answers about the business appear on the local maps, apps, and search engines. Internal systems, website, and mobile app, along with the knowledge network, all belong to a single central source. So, search engines will trust the website and consumers will find it more easily.

What is Yext Platform used for?

Yext Platform is a Local Marketing Software mainly used by its customers to Acquire Customers and Improve Digital And Social Presence by Engagement Management, Advertisement and Communication Management .

What are the top features of Yext Platform?

Personalization, SEO and Alerts: popups & Notifications are some of the top features of Yext Platform.

Who uses Yext Platform?

Yext Platform is used by Marketing And Advertising, Information Technology And Services and Hospital & Health Care among other industries.

What are Yext Platform alternatives?

BrightLocal, Store Locator Platforms, StoreRocket and Uberall are popular alternatives for Yext Platform.

Where is Yext Platform located?

Yext Platform is headquartered at One Madison Avenue, 5th Floor, New York, NY 10010.
lightning

Peers used Yext Platform for engagement management and advertisement

Yext Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.69/5

Read Reviews (43)
Analytics

4.19/5

Read Reviews (222)
Custom Reports

3.91/5

Read Reviews (473)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.69/5

Read Reviews (43)
Analytics

4.19/5

Read Reviews (222)
Custom Reports

3.91/5

Read Reviews (473)

Software Failure Risk Guidance

?

for Yext Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Yext Platform

Yext, Inc. News

M&A

Yext acquires Places Scout, Strengthens Competitive Intelligence and Benchmarking Capabilities

Yext has acquired Places Scout to enhance its competitive intelligence and benchmarking capabilities. This acquisition aims to bolster Yext's offerings in providing advanced analytics and insights to its clients.

Financial

Press Release: Yext to Announce First Quarter Fiscal Year 2027 Financial Results on June 2, 2026

Yext will announce its first quarter fiscal year 2027 financial results on June 2, 2026.

Financial

Yext to Announce First Quarter Fiscal Year 2027 Financial Results on June 2, 2026

Yext will release its first quarter fiscal year 2027 financial results on June 2, 2026, after market close.

Financial

Yext Q1 FY 2027 results due June 2, 2026

Yext will release its Q1 FY 2027 financial results on June 2, 2026, post-market close.

Yext, Inc. Profile

Company Name

Yext, Inc.

Company Website

https://www.yext.com/

Year Founded

2006

HQ Location

One Madison Avenue, 5th Floor, New York, NY 10010

Employees

1001-5000

Social

Financials

SERIES F