Help Desk Essentials Pack Overview
Help-desk-essentials-pack combines Web Help Desk and Dameware Remote Support. IT support tickets are managed and resolved faster.
Use Cases
Customers recommend Helpdesk Management, Customer Feedback Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Help Desk Essentials Pack.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Help Desk Essentials Pack.
Help Desk Essentials Pack Use-Cases and Business Priorities: Customer Satisfaction Data
Help Desk Essentials Pack works with different mediums / channels such as User Generated Content. Blogs. and Promotions.
Help Desk Essentials Pack's features include Ticketing, Live Monitoring, and Alerts: Popups & Notifications. and Help Desk Essentials Pack support capabilities include Email Support, Chat Support, Phone Support, etc. also Help Desk Essentials Pack analytics capabilities include Custom Reports, and Analytics.
Reviews
"...This can also be used in a call center environment for logging calls and getting updates and a place to store the updates you are getting from the customers you are supporting with the tool...." Peer review by User
Help Desk Essentials Pack, Giva, DeskXpand, Zoom Virtual Agent, Helprace, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Help Desk Essentials Pack
Top Industries
- Information Technology and Services
Popular in
- Large Enterprise
- Small Business
Help Desk Essentials Pack is popular in Information Technology And Services, and is widely used by Large Enterprise, and Small Business,
Comprehensive Insights on Help Desk Essentials Pack Use Cases
What Are the key features of Help Desk Essentials Pack for Helpdesk Management?
How can Help Desk Essentials Pack enhance your Customer Feedback Management process?
What benefits does Help Desk Essentials Pack offer for Knowledge Management?
What solutions does Help Desk Essentials Pack provide for Workflow Management?
7+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Help Desk Essentials Pack solved their Help Desk needs. Cuspera uses 280 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used Help Desk Essentials Pack for helpdesk management and customer feedback management
Help Desk Essentials Pack Competitors
Help Desk Essentials Pack Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (20) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for Help Desk Essentials Pack
Overall Risk Meter
Top Failure Risks for Help Desk Essentials Pack
SolarWinds News
SolarWinds Earns Global Recognition for Leading IT Management Solutions and Industry Leadership - Business Wire
SolarWinds is recognized globally for its leading IT management solutions and industry leadership.
SolarWinds Sweeps Industry Awards, Expands AI-Powered IT Management Solutions Portfolio - StockTitan
SolarWinds wins industry awards and expands its portfolio of AI-powered IT management solutions.
SolarWinds Unveils AI-Enhanced Observability Platform at AWS re:Invent 2024 | SWI Stock News - StockTitan
SolarWinds introduced an AI-enhanced observability platform at AWS re:Invent 2024 event.
SolarWinds Feeds
Earnings call transcript: SolarWinds Q3 2023 highlights ARR growth - Investing.com
SolarWinds reported growth in Annual Recurring Revenue (ARR) during their Q3 2023 earnings call.
SolarWinds Announces Third Quarter 2024 Results - Business Wire
SolarWinds released their financial results for the third quarter of 2024, detailing their performance metrics and financial health.
SolarWinds to Announce Third Quarter 2024 Financial Results on Thursday, October 31 - StockTitan
SolarWinds will announce its third-quarter 2024 financial results on October 31.
SolarWinds Profile
Company Name
SolarWinds
Company Website
https://www.solarwinds.com/HQ Location
7171 Southwest Pkwy, Austin, Texas 78735, US
Employees
1001-5000
Social
Financials
M&A
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