Help Sumo Overview

Help Sumo is a fast, elegant, and trusted online help desk software. It provides professional support for products and services.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Engagement Management, as the business use cases that they have been most satisfied with while using Help Sumo.

Other use cases:

  • Contract Management
  • Sending & Publishing Communications
  • Tracking & Monitoring Communications
  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Workflow Management
  • Competitive Intelligence
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Help Sumo.

Other priorities:

  • Scale Best Practices
  • Increase Sales & Revenue
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Help Sumo Use-Cases and Business Priorities: Customer Satisfaction Data

Help Sumo works with different mediums / channels such as E-Mail. Chat. Social Media etc.

Help Sumo's features include Ticketing. and Help Sumo support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Help Sumo analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-level agreement (SLA) policy management...." Peer review

Help Sumo, Upland RightAnswers, Vanilla Knowledge, Helpcrunch, eGain, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Help Sumo

Top Industries

  • Non-Profit Organization Management
  • Education
  • Retail

Popular in

  • Small Business

Help Sumo is popular in Non-Profit Organization Management, Education, and Retail and is widely used by Small Business,

Comprehensive Insights on Help Sumo Use Cases

What benefits does Help Sumo offer for Helpdesk Management?

How can Help Sumo enhance your Knowledge Management process?

What Are the key features of Help Sumo for Engagement Management?

13+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Help Sumo solved their Help Desk needs. Cuspera uses 268 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

lightning

Peers used Help Sumo for helpdesk management and knowledge management

Help Sumo Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.77/5 ★

Read Reviews (23)
Analytics

4.19/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.77/5 ★

Read Reviews (23)
Analytics

4.19/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Help Sumo

Overall Risk Meter

Low Medium High

Top Failure Risks for Help Sumo

HYIPSoftware Profile

Company Name

HYIPSoftware

Company Website

https://hyipsoftware.com/

HQ Location

No 22, Thanakankullam, Thirunagar Astalakshmi Nagar, Lion City, Madurai, Tamil Nadu 625006, IN

Employees

NA

Financials

NA