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HelpDeskZ: Reviews, Testimonials and Expert Opinions

3.79 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(41)

HelpDeskZ : Support Ticket System

Failure Risk for HelpDeskZ ?

HelpDeskZ Overview

Here’s the scoop on HelpDeskZ! We've gathered over 41 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

HelpDeskZ, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if HelpDeskZ is right for your needs? Our Cuspera AI engine can evaluate how HelpDeskZ fits your specific business needs, industry, and context. Get your personalized assessment report today.

HelpDeskZ supports business activities such as:

Workflow Management
Helpdesk Management
Knowledge Management
Engaging And Following Up
Customer Feedback Management

HelpDeskZ can help you with many business goals, such as Acquire Customers. It can help manage these activities if you use E-Mail and Website for these needs. As a solution, HelpDeskZ's capabilities include Ticketing.

Reviews

"...For example, I have a workflow set up that triggers an email to be sent to me if a bad rating ever comes through for one of the Support Associates on my team...." Peer review by Fernando C, Supervisor de suporte de TI

HelpDeskZ Reviews

35 buyers and buying teams have used Cuspera to assess how well HelpDeskZ solved their Help Desk needs. Cuspera uses 41 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Acquire Customers is the most popular business priority peers achieved using HelpDeskZ.

See all business priorities

Use Cases

Peers recommend Workflow Management , Helpdesk Management , Knowledge Management , as the business use cases that they have been most satisfied while using HelpDeskZ.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Workflow Management with E-Mail	3.88/5 ★ Read Reviews (2)	"...For example, I have a workflow set up that triggers an email to be sent to me if a bad rating ever comes through for one of the Support Associates on my team...." Peer review by Fernando C, Supervisor de suporte de TI
Helpdesk Management with Website	1.72/5 ★ Read Reviews (1)	"...A section in your help desk to inform to your customers about the new events happening in your site or business...." HelpDeskZ
Knowledge Management	3.26/5 ★ Read Reviews (1)	"...You can create a wide knowledge base for your customers, reducing considerably the number of support requests...." HelpDeskZ

PEER EXPERIENCES
Workflow Management with E-Mail	3.88/5 ★ Read Reviews (2)
"...For example, I have a workflow set up that triggers an email to be sent to me if a bad rating ever comes through for one of the Support Associates on my team...." Peer review by Fernando C, Supervisor de suporte de TI
Helpdesk Management with Website	1.72/5 ★ Read Reviews (1)
"...A section in your help desk to inform to your customers about the new events happening in your site or business...." HelpDeskZ
Knowledge Management	3.26/5 ★ Read Reviews (1)
"...You can create a wide knowledge base for your customers, reducing considerably the number of support requests...." HelpDeskZ

Based on peer insights

Cuspera recommends HelpDeskZ for

	Use Cases	Workflow Management , Helpdesk Management , Knowledge Management
	Medium	E-Mail, Website
	Features	Ticketing
	Business Priority	Acquire Customers

Peer and Expert Opinion on Features

for HelpDeskZ

Low
Medium
High

FEATURES	RATINGS AND REVIEWS
Ticketing	3.84/5 ★ Read Reviews (9)

FEATURES	RATINGS AND REVIEWS
Ticketing	3.84/5 ★ Read Reviews (9)

IT and Other Capabilities

for HelpDeskZ

Low
Medium
High

CAPABILITIES (DATA)	RATINGS AND REVIEWS

CAPABILITIES (DATA)	RATINGS AND REVIEWS

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	4.13/5 ★ Read Reviews (14)

CAPABILITIES (SUPPORT)	RATINGS AND REVIEWS
24/7 Support	4.13/5 ★ Read Reviews (14)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
Custom Reports	3.66/5 ★ Read Reviews (3)

CAPABILITIES (OTHER)	RATINGS AND REVIEWS
Custom Reports	3.66/5 ★ Read Reviews (3)

Software Failure Risk Guidance

?

for HelpDeskZ

Top Failure Risks for HelpDeskZ

Vendor Profile Details

Company Name

EvolutionScript

Company Website

https://www.evolutionscript.com/

HQ Location

Independent House, 27—32 Talbot Street, , Dublin , Dublin D01 X2E1, IE

Employees

NA

Social

Financials

NA