HelpDocs Overview

HelpDocs offers AI-powered knowledge base software designed to enhance customer and team interactions. It provides a fast and flexible platform that is simple to use, allowing businesses to scale their support without increasing the support queue. The software supports brand customization and seamless integration into existing workflows, making it a natural extension of your brand. Unique features include HTML blocks within articles and hand-crafted templates that technical writers appreciate. HelpDocs also offers predictive insights to anticipate customer needs, enhancing the user experience. The Grow plan further enhances documentation capabilities.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Sending & Publishing Communications, as the business use cases that they have been most satisfied with while using HelpDocs.

Other use cases:

  • Customer Feedback Management
  • Social Media Analytics
  • Collaboration
  • Training & Onboarding
  • Advertisement
  • Channel Marketing
  • Workflow Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using HelpDocs.

Other priorities:

  • Improve Efficiency
See all business priorities See less business priorities

HelpDocs Use-Cases and Business Priorities: Customer Satisfaction Data

HelpDocs works with different mediums / channels such as User Generated Content. and Blogs.

HelpDocs's features include Widgets, Ticketing, Personalization, etc. and HelpDocs support capabilities include 24/7 Support, Email Support, Chat Support, etc. also HelpDocs analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Internal and External knowledge base...." Peer review by Administrator

HelpDocs, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

HelpDocs creates user-friendly knowledge base software loved by customers and teams. A 14-day free trial is offered.

Popular Business Setting

for HelpDocs

Top Industries

  • Computer Software
  • Internet
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

HelpDocs is popular in Computer Software, Internet, and Marketing And Advertising and is widely used by Mid Market, Small Business, and Large Enterprise.

HelpDocs Customer wins, Customer success stories, Case studies

What Are the key features of HelpDocs for Knowledge Management?

Why is HelpDocs the best choice for Helpdesk Management?

How can HelpDocs enhance your Sending & Publishing Communications process?

How does HelpDocs facilitate Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well HelpDocs solved their Help Desk needs. Cuspera uses 294 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

mijn.host - Internet

HelpDocs helped mijn.host improve customer support. mijn.host wanted to give better, faster help to its web hosting clients. They used HelpDocs to build a strong knowledge base. This made it easier f...or customers to find answers on their own. Support tickets dropped by 25%. Customer happiness went up by 20%. mijn.host now gives friendly, fast support and keeps customers satisfied.

Read more →

Docufree - Computer Software

HelpDocs powers Docufree's self-serve support. Docufree, an expert in enterprise information management, uses HelpDocs to make support easy for users. The knowledge base software helps customers and ...teams find answers fast. This improves digital business process services. Docufree's support feels more delightful with HelpDocs.

Read more →

Dolls Kill - Retail

HelpDocs powers Dolls Kill's self-serve support. Dolls Kill is an online boutique with a punk and festival fashion focus. They use HelpDocs to make their knowledge base easy for customers and team me...mbers. The solution helps customers find answers fast. This improves the support experience for their shoppers.

Read more →

Howler - Events Services

HelpDocs powers Howler's self-serve support for events. Howler uses HelpDocs to make their knowledge base easy for customers and team members. The solution helps users find answers fast. This improve...s the support experience for event organizers and attendees. HelpDocs makes support feel simple and delightful for Howler.

Read more →

mijn.host - Internet

HelpDocs powers mijn.host's self-serve support. Mijn.host wanted web hosting to be easier, cheaper, and faster. They use HelpDocs knowledge base software to help customers and their team. The solutio...n makes support feel delightful for users. This improves the customer experience for their eCommerce hosting business.

Read more →

Scoir - Computer Software

Scoir uses HelpDocs to make self-serve support easy and enjoyable. Scoir connects students, schools, and colleges to help with college and career access. HelpDocs powers their knowledge base software.... This helps Scoir give better support to users. The solution improves how students and schools find answers online.

Read more →
lightning

Peers used HelpDocs for knowledge management and helpdesk management

HelpDocs Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.82/5 ★

Read Reviews (3)
Custom Reports

2.88/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.82/5 ★

Read Reviews (3)
Custom Reports

2.88/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for HelpDocs

Overall Risk Meter

Low Medium High

Top Failure Risks for HelpDocs

HelpDocs Ltd Profile

Company Name

HelpDocs Ltd

Company Website

//helpdocs.io

HQ Location

Iceni Court, Delft Way, England, Norwich, Norfolk NR6 6BB, GB

Employees

01-10

Social

Linkedin Twitter

Financials

PRIVATE