helponclick Overview
Helponclick's live chat software ensures ease of use for both businesses and customers. It allows users to chat from anywhere and provide detailed support.
Use Cases
Customers recommend Helpdesk Management, Contact List Management, Social Media Analytics, as the business use cases that they have been most satisfied with while using helponclick.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using helponclick.
helponclick Use-Cases and Business Priorities: Customer Satisfaction Data
helponclick works with different mediums / channels such as Chat. Social Media. Facebook etc.
helponclick's features include Alerts: Popups & Notifications. and helponclick support capabilities include 24/7 Support, Chat Support, Email Support, etc. also helponclick analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support...." Peer review from HelpOnClick
Peer review evidence (same sources as the product rating summary)
"...About HelpOnClick HelpOnClick is a cloud-based live chat and help desk solution for businesses of all sizes...." Peer review
"...I find my computer and no phone to always be in contact with my clients, it has a virtual agent 24 hours a day, 7 days a week...." Peer review by barbara c, Manager TI
"...Main features include virtual agents, advanced reporting, social media integration, mobile and web apps, and real-time traffic monitoring...." Peer review from Featured Customers
helponclick, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for helponclick
Top Industries
- Information Technology and Services
- Hospitality
- Information Services
Popular in
- Small Business
- Mid Market
helponclick is popular in Information Technology And Services, Hospitality, and Information Services and is widely used by Small Business, and Mid Market,
helponclick Customer wins, Customer success stories, Case studies
How does helponclick facilitate Helpdesk Management?
How does helponclick facilitate Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well helponclick solved their Live Chat needs. Cuspera uses 207 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Peers used helponclick for helpdesk management and contact list management
helponclick Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (24) |
| Analytics | Read Reviews (1) |
helponclick Integrations
helponclick integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for helponclick
Overall Risk Meter
Top Failure Risks for helponclick
HelpOnClick, Inc. Profile
Company Name
Company Website
https://www.helponclick.com/HQ Location
P.O. Box 250133, Plano, TX 75025-0133
Employees
NA
Social
Financials
PRIVATE
