Heretto Overview

Heretto enhances documentation processes through its Component Content Management System, driving business gains by delivering consistent content. This platform supports information development teams by unifying product and developer documentation, which can lead to improved self-service capabilities and increased customer satisfaction. Heretto's solution is designed to streamline content operations, allowing businesses to maintain a cohesive content strategy across various platforms. By adopting Heretto, organizations can expect to see a boost in customer engagement and satisfaction, ultimately impacting their bottom line positively. The system's ability to integrate diverse documentation needs into a single stack makes it a strategic choice for businesses aiming to optimize their content management efforts.

Use Cases

Customers recommend Sending & Publishing Communications, Content Management, Collaboration, as the business use cases that they have been most satisfied with while using Heretto.

Other use cases:

  • Workflow Management
  • Helpdesk Management
  • Knowledge Management
  • Generation Of New Leads
  • Training & Onboarding
  • Lead Analytics
  • Sales Review & Feedback
See all use cases See less use cases

Business Priorities

Scale Best Practices and Launch New Products are the most popular business priorities that customers and associates have achieved using Heretto.

Other priorities:

See all business priorities See less business priorities

Heretto Use-Cases and Business Priorities: Customer Satisfaction Data

Heretto works with different mediums / channels such as Phone Calls.

Reviews

"...Our flagship product, easyDITA, is a DITA standards-based Component Content Management System (CCMS) that turns your content into flexible, actionable, and manageable data...." Peer review from Jorsek

Heretto, Adobe Creative Cloud, Wordable, Chanty, Pics.io, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Heretto is a powerful CCMS platform for deploying documentation and development portals. It enhances content experiences to delight customers.

Popular Business Setting

for Heretto

Top Industries

  • Information Technology and Services

Popular in

  • Enterprise

Heretto is popular in Information Technology And Services, and is widely used by Enterprise,

Comprehensive Insights on Heretto Use Cases

What solutions does Heretto provide for Sending & Publishing Communications?

What benefits does Heretto offer for Content Management?

What Are the key features of Heretto for Collaboration?

How can Heretto enhance your Workflow Management process?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Heretto solved their Content Management Systems needs. Cuspera uses 195 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

Case Studies

Insurance

CASE STUDY Allstate

Heretto helped Allstate give agents fast access to accurate information. Before Heretto, agents called the help desk up to 2,000 times a day. Allstate used Heretto to publish answers in a chatbot, ma...king it easy for agents to find what they need. This cut help desk calls by 40% in just four months. Now, the call center can focus on supporting new business instead of answering repeat questions.

Read more →
Information Technology and Services

CASE STUDY ACS Technologies

Heretto CCMS helped ACS Technologies move from unstructured to structured content. ACST faced challenges with scattered content and multiple product versions after acquisitions. Heretto provided a si...ngle platform for content management and publishing. ACST saw a 50% reduction in time spent creating content. They now create 7,148 articles each year and have 2,000 monthly help site visitors. The new system supports 9 products in one portal and improved customer experience.

Read more →
Computer Software

CASE STUDY Medallia

Heretto Portal helped Medallia create a single source of truth for help content across 11 products. Medallia used to have disconnected documentation sites, making it hard for users to find informatio...n. With Heretto, they now have a branded portal with federated search, integrating content from all web properties. Customers get personalized content based on their product and profile. Medallia can easily add new acquisitions to their documentation process and let multiple users work on documents at the same time.

Read more →
Hospital & Health Care

CASE STUDY American Joint Committee on Cancer (AJCC)

Heretto helped the American Joint Committee on Cancer (AJCC) make their Cancer Staging Manual digital. AJCC used Heretto to build a single source content system with strong search and API features. O...ver 400 contributors now have a simple authoring and review process. Doctors can access the manual instantly while working. The manual connects directly to health information systems. Updates and new information are easier to add and share.

Read more →
Computer Software

CASE STUDY Jamf

Heretto CCMS helped Jamf move to DITA-based content. Jamf improved content creation speed and made it easier to add new content. They now publish over 9,000 pages each month. 175,000 users access Jam...f's help content monthly. Jamf's team learned to use structured content and improved customer satisfaction.

Read more →
Education

CASE STUDY Skyward

Heretto helped Skyward improve their content management. Skyward struggled with missed product release deadlines and inefficient content processes. With Heretto, they centralized content creation, re...view, and publishing. The team now reuses 100% of content and customizes it for each state's regulations. Customer satisfaction scores increased. The documentation workflow is now faster and more efficient.

Read more →
lightning

Peers used Heretto for sending & publishing communications and content management

Heretto Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.17/5 ★

Read Reviews (7)
Analytics

3.90/5 ★

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.17/5 ★

Read Reviews (7)
Analytics

3.90/5 ★

Read Reviews (4)

Software Failure Risk Guidance

?

for Heretto

Top Failure Risks for Heretto

Heretto Profile

Company Name

Heretto

Company Website

//heretto.com

HQ Location

320 Goodman St N. #104, Rochester, NY 14607, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE