iAdvize Overview

iAdvize takes e-commerce to the next level with its AI Shopping Assistant. It's a generative AI tool that enhances customer interactions, aiming to boost conversion rates by tenfold. Over 350 brands rely on iAdvize to revamp their customer journeys, making it a go-to solution for those looking to improve online shopping experiences. The platform is known for facilitating high-quality AI-driven conversations that lead to more orders. With a focus on ease of use, iAdvize allows businesses to seamlessly integrate AI into their customer service operations, making it an attractive option for innovative e-commerce brands.

Use Cases

Customers recommend Engagement Management, Contact List Management, Collaboration, as the business use cases that they have been most satisfied with while using iAdvize.

Other use cases:

  • Helpdesk Management
  • Customer Case Management
  • Measuring Customer Satisfaction
  • Segmentation And Targeting
  • Direct Marketing
  • Conversion Management
  • Lead Engagement
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using iAdvize.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Increase Customer Life Time Value
See all business priorities See less business priorities

iAdvize Use-Cases and Business Priorities: Customer Satisfaction Data

iAdvize works with different mediums / channels such as Chat. Website. Mobile etc.

Reviews

"...In any case, customers can come back to the website whenever they want to buy what they want because they know that a whole community of savvy enthusiasts is there to help them and guide them in their search...." Peer review by Guillaume Rouby, Chief Marketing Officer, Back Market

iAdvize, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

iAdvize is a conversational platform enabling over 2000 brands in 100 countries to deliver profitable human touch at scale. Trusted Generative AI enhances e-commerce experiences.

Popular Business Setting

for iAdvize

Top Industries

  • Information Technology and Services
  • Internet
  • Marketing and Advertising

Popular in

  • Small Business
  • Large Enterprise
  • Mid Market

iAdvize is popular in Information Technology And Services, Internet, and Marketing And Advertising and is widely used by Small Business, Large Enterprise, and Mid Market.

iAdvize Customer wins, Customer success stories, Case studies

What Are the key features of iAdvize for Engagement Management?

How does iAdvize address your Contact List Management Challenges?

Why is iAdvize the best choice for Collaboration?

What benefits does iAdvize offer for Customer Case Management?

12 buyers and buying teams have used Cuspera to assess how well iAdvize solved their Live Chat needs. Cuspera uses 217 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Payne Glasses - Retail

iAdvize Copilot helped Payne Glasses boost their e-commerce conversion rate by 8x. The company used AI shopping assistants to guide shoppers and support agents. Before, Payne Glasses struggled with l...imited staff and high ticket volume, losing sales. After deploying iAdvize Copilot for Shoppers and Agents, they halved human support requests and improved customer satisfaction. The AI solution also increased engagement rates by 5x compared to traditional chatbots.

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Vertbaudet - Retail

Vertbaudet used iAdvize Copilot for Shoppers to help parents shop for children's products. The generative AI assistant gives fast, accurate product advice 24/7. This support makes shopping easier and... helps parents choose the right items. Vertbaudet saw a 76% automation rate and a 20% conversion rate. The company improved customer satisfaction and increased online revenue.

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Orange Spain - Telecommunications

Orange Spain used the iAdvize conversational platform to improve their digital customer experience. They moved from phone-based support to an omnichannel approach with messaging, voice, and AI chatbo...ts. This change automated 67% of conversations and increased conversion rates to 16% via messaging. Customer engagement rose to 30% after proactive WhatsApp messages. The new strategy cut online customer service costs and improved sales team efficiency.

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Petit Bateau - Apparel & Fashion

iAdvize helped Petit Bateau improve customer service with AI-powered chatbots and live chat. The company wanted to handle more customer requests and offer 24/7 support. They used natural language und...erstanding to make their chatbot smarter. Customers can now track orders in chat, and agents focus on complex questions. Petit Bateau saw a 55% drop in order info requests, 86% of chats handled by bots, and a 45-point CSAT boost.

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Cdiscount - Retail

iAdvize Copilotâ„¢ helped Cdiscount, a leading French e-commerce brand, assist 8 million customers with AI-powered shopping support. Cdiscount needed to connect 20 million monthly visitors to 80 millio...n products and improve advice quality. They used trusted generative AI to automate conversations, protect data, and match their brand voice. After two months, 40% of conversations were fully automated, the CSAT score reached 70%, and the conversion rate hit 24%, matching human agents.

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ManoMano - Retail

iAdvize conversational commerce platform helped ManoMano boost online sales. ManoMano used iAdvize to guide shoppers across 16 million products in five countries. After using iAdvize, ManoMano saw a ...30% increase in average add-to-cart rate. Conversations with Manodvisors averaged 71 seconds and achieved 88% CSAT. The platform enabled real-time advice, automation, and omnichannel messaging for a better customer experience.

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iAdvize: Trusted Generated AI for E-Commerce

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Peers used iAdvize for engagement management and contact list management

iAdvize Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.39/5 ★

Read Reviews (10)
Analytics

4.69/5 ★

Read Reviews (10)
Custom Reports

4.01/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.39/5 ★

Read Reviews (10)
Analytics

4.69/5 ★

Read Reviews (10)
Custom Reports

4.01/5 ★

Read Reviews (23)

Software Failure Risk Guidance

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for iAdvize

Overall Risk Meter

Low Medium High

Top Failure Risks for iAdvize

iAdvize SAS Profile

Company Name

iAdvize SAS

Company Website

https://www.iadvize.com/en/

HQ Location

Nantes, France

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES C