ICE Chat Overview
ICE Chat: Increased customer engagements boost sales conversions and elevate customer experience scores. Higher interactions lead to better outcomes.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using ICE Chat.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities that customers and associates have achieved using ICE Chat.
ICE Chat Use-Cases and Business Priorities: Customer Satisfaction Data
ICE Chat works with different mediums / channels such as Chat. E-Mail. Website etc.
ICE Chat's features include Feedback Surveys. and ICE Chat support capabilities include Chat Support, 24/7 Support, Email Support, etc. also ICE Chat analytics capabilities include Analytics, and Custom Reports.
Reviews
"...ICE Chat (for Integrated Customer Engagement) from Etech Global Services in Nacogdoches, Texas is a live chat tool...." Peer review
ICE Chat, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for ICE Chat
Top Industries
- Management Consulting
- Insurance
- Retail
Popular in
- Small Business
- Mid Market
- Large Enterprise
ICE Chat is popular in Management Consulting, Insurance, and Retail and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on ICE Chat Use Cases
How does ICE Chat address your Engagement Management Challenges?
How can ICE Chat enhance your Helpdesk Management process?
How can ICE Chat optimize your Competitive Intelligence Workflow?
4+ more Business Use Cases
10 buyers and buying teams have used Cuspera to assess how well ICE Chat solved their Live Chat needs. Cuspera uses 182 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Peers used ICE Chat for engagement management and helpdesk management
ICE Chat Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (30) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (11) |
| Custom Reports | Read Reviews (30) |
Software Failure Risk Guidance
?for ICE Chat
Top Failure Risks for ICE Chat
Etech Global Services. Profile
Company Name
Etech Global Services.
Company Website
//enterice.comHQ Location
1903 Berry Drive, Nacogdoches, Texas 75964 , US
Employees
11-50
Social
Financials
NA
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Connect to vendor request
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