Impero: Use-Cases, Insights and Reviews | 2025 Cuspera

4.44 5

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Software to keep people, devices and the connections between them safe and effective.

Impero Overview

Impero offers secure live chat for website visitor communication. It can be customized to meet specific needs.

Use Cases

Customers recommend Advertisement, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Impero.

Other use cases:

Measuring Customer Satisfaction
Contact List Management
Social Media Analytics
Lead Qualification: Behavioural
Workflow Management
Media Buying
Capturing Leads

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Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Impero.

Other priorities:

Improve Digital And Social Presence
Enhance Customer Relationships
Increase Average Basket Value
Improve ROI

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Impero Use-Cases and Business Priorities: Customer Satisfaction Data

Impero works with different mediums / channels such as Social Media. E-Mail. Chat etc.

Impero's features include Alerts: Popups & Notifications, and Personalization. and Impero support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Impero analytics capabilities include Custom Reports, and Analytics.

Reviews

"...we could not run our campaign without this program....." Peer review by Bispeembedet G., Bispeembede, Non-Profit Organization Management

Impero, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Impero

Top Industries

Financial Services
Marketing and Advertising
Entertainment

Popular in

Mid Market
Enterprise
Small Business

Impero is popular in Financial Services, Marketing And Advertising, and Entertainment and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Impero Use Cases

How can Impero enhance your Advertisement process?

How can Impero optimize your Engagement Management Workflow?

What makes Impero ideal for Campaign Management?

What benefits does Impero offer for Measuring Customer Satisfaction?

What Are the key features of Impero for Contact List Management?

9+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Impero solved their Live Chat needs. Cuspera uses 405 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

Restaurants

CASE STUDY CKE Restaurants Holdings, Inc.

Impero Connect helps CKE Restaurants Holdings, Inc. support over 3,600 Carl’s Jr. and Hardee’s locations worldwide. CKE needed PCI-compliant remote access for technical support. Impero Connect offers... advanced encryption, logging, and multi-factor authentication. The solution works across DSL, wireless, and satellite networks. CKE’s central support teams now resolve technical issues quickly. Impero Connect keeps restaurant operations running smoothly.

Information Technology and Services

CASE STUDY OMRON Social Solutions

Impero Connect helps OMRON Social Solutions support railway ticket machines and control systems across Japan. Staff use Impero Connect to provide remote support, fix errors, and manage devices at bot...h large and unattended stations. The solution lets them stop ticket sales instantly and check machine status from anywhere. OMRON Social Solutions saves on travel costs and works more efficiently. Their team can now troubleshoot distant locations quickly and improve customer service.

Retail

CASE STUDY Build-A-Bear Workshop

Impero Connect helps Build-A-Bear Workshop provide secure remote support for in-store devices. The company needed to comply with PCI DSS, COPPA, Sarbanes Oxley, and the Privacy Shield Framework. Impe...ro Connect offers audit logs and multi-factor authentication. The solution supports both company and partner devices. Build-A-Bear can quickly troubleshoot device issues in stores.

Government Administration

CASE STUDY BAR-organisatie

Impero Connect helped BAR-organisatie secure remote access for external vendors. Before, many remote tools made it hard to track who accessed servers. Impero Connect gave them one tool with strong co...ntrols, multi-factor authentication, and session logging. Now, only Impero Connect is allowed through firewalls. All remote sessions are logged and recorded. This helps BAR-organisatie meet data protection rules and respond to audits or breaches.

Hospital & Health Care

CASE STUDY AZ Sint-Jan Hospital

Impero Connect helped AZ Sint-Jan Hospital secure remote access for external vendors. The hospital needed to consolidate multiple remote control tools into one secure solution. Impero Connect provide...d a single access method with multi-factor authentication and detailed session logging. System administrators and vendors now use Impero for secure, compliant access. The hospital can monitor, log, and record all remote sessions to meet data protection laws and improve security.

Manufacturing

CASE STUDY Gilbarco Veeder-Root

Impero Connect helps Gilbarco Veeder-Root support gas station and convenience store equipment worldwide. The help desk team handles about 1,500 calls a day and uses Impero Connect for around 300 remo...te sessions daily. The solution supports PCI compliance by tracking every remote session and training staff for secure use. Custom tweaks like hotkeys and toolbar access make daily work easier. Gilbarco values Impero Connect for its stability and reliable performance.

Impero ContentKeeper Demo

Peers used Impero for advertisement and engagement management

Impero Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.69/5 ★ Read Reviews (24)
Analytics	4.54/5 ★ Read Reviews (16)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.69/5 ★ Read Reviews (24)
Analytics	4.54/5 ★ Read Reviews (16)

Software Failure Risk Guidance

for Impero

Overall Risk Meter

Low Medium High

Top Failure Risks for Impero

Impero Software. Profile

Company Name

Impero Software.

Company Website

https://www.imperosoftware.com/

HQ Location

Seventh Floor, East West, Tollhouse Hill, Nottingham, UK NG1 5FS

Employees

51-100

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